Agent Browser UI: Prepend Reference Number on the Forward Dialog

Agents can now easily prepend the reference number on the forward dialog. 

On the Forward Dialog, to the right of the Subject is a new icon. When enabled, the reference number will automatically prepend on the Subject. 

Prepend Reference Number is Enabled

By default, the prepend function is disabled. Once the agent enables it, it will always be enabled for all other forwarding messages. Even after logging out and back in. 

To disable, the agent can click on the Prepend icon again. It will remain disabled until the agent clicks on it again

Prepend Reference Number is Disabled

Business Value:

Enhance usability efficiency for agents in the browser user interface

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

The feature doe NOT require an upgrade to 25B.  It is part of the APR I BUI release (3.25.03.14-b0003 - BUI Apr i3.25.03.14-b0003) and will be available on non-production sites on 3/20/25 and on production sites on 3/14/2025.