Unity Integration: Choose Intelligent Attributes of Unity to display in Service Cloud

The feature allow admins to

  • Choose the desired Intelligent Attributes from the Choose Intelligent Attributes screen in UI Configurator.
  • The Intelligent Attributes will be displayed in the Unity Insights panel and grouped under Intelligent Attributes heading.
  • The admins can choose the intelligent attributes without deactivating the integration.

Choose Intelligent Attributes from Configurator

Choose Intelligent Attributes from Configurator

Intelligent Attributes in Unity Insights panel

Intelligent Attributes in Unity Insights panel

Business Value:

Improved Customer Satisfaction: Agents now equipped with Intelligent Attributes from Unity can provide a better service to contacts. 

Steps to Enable

You don't need to do anything to enable this feature.