Feature Summary

Impact to Existing Processes Definitions

• Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module	Feature	Delivered Enabled	Impact to Existing Processes	Action to Enable
Digital Customer Service	Embedded Service 25B Enhancements	No	None	Setup Required
Digital Customer Service	Fusion Interview support in DCS Portal	No	None	Setup Required
Digital Customer Service	Provide an AI Generated Answer as the Top Search Result in DCS Portal	No	None	Setup Required
Digital Customer Service	Support Fusion Knowledge Management Asset in DCS Portal	No	None	Setup Required