Create and manage Work Orders from Service Center Console

In the Redwood user experience, agents can now create and manage work orders directly from the Service Center Console. To access their list of my open work orders, click on the My Work Orders filter and instead of opening a new browser tab, it now opens the Work Order list page within the Service Home Page. The filter used is based on the agent's default work order list filter. When a work order is opened, it now opens within a new In-App tab located at the bottom of the Service Center Console. The agent can now have multiple service requests and multiple work orders open in In-App tabs at the bottom of the Service Center Console.

This will allow a better user experience having all service requests and work orders open in one browser tab. It will also allow better efficiency when you need to be working on multiple work orders at the same time.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

• To access the Service Center Console, Redwood service users must enter Service Center directly from the Service Center card on the home page

• To access My Open Work Orders, Redwood service users must click on the My Open Work Orders filter at the top of the Service Center Console

Key Resources

Get Started with Service Center

Access Requirements

Service Center Console and Service Work Orders are available (if enabled) to users who have the appropriate Redwood Service privileges.