New Smart Actions are available in the Action Bar in the Redwood Service Center new SR Details Page

Service Center is introducing multiple new Smart Actions for use from the Action Bar in the new SR Details Page. These Smart Actions will reduce effort, and bring valuable information into view with no additional navigation required. The following are the new Smart Action being introduced;

Show Work Orders - allows the user to quickly and easily see information and details about all Work Orders that are associated to a Service Request
Show Part Orders - allows the user to view all Part Orders that are associated to a Service Request
Create Part Order - allow the user the ability to create a Part Order directly from the Action Bar on a Service Request. This newly created Part Order will automatically be associated to the Service Request
Show Audit Log - displays the Audit Log for the Service Request

These new Smart Actions will increase agent productivity and reduce the level of effort required to view and create related objects and review the SR audit trail.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

For the Show Work Orders smart action, you may need to go into Application Composer > Smart Actions and change the Enabled option to Yes. Here are the high level steps to follow:

Log in as a user who has sandbox and application composer privileges.
Open the Navigator > Configuration > Sandbox
Create a sandbox and select Application Composer tool
Open Application Composer
Under Common Setup, select Smart Actions
Search for Show Work Orders in the search bar
For the Show Work Orders record where the object equals Service Request object, under the Enabled column, select Yes from the Dropdown.
Publish the sandbox