Human-in-the-Loop: Review and Share AI Recommendations Effectively

Deliver a more intuitive experience for the human agent working on an SR by providing the following on the UI:

  • An AI recommendations panel to provide an overview of the recommendation to act upon it
  • A means to share an AI recommended resolution plan via email with the customer,

More intuitive experience for the customer service rep to share AI recommended resolution plan

Upon clicking the 'Compose Email' button, the service rep is taken to the compose panel to review and send the email.

The feature affords a more intuitive and convenient means for the service rep to share AI recommended resolution plan with the customer.

Steps to Enable

No specific steps to enable the feature. It is available as part of Triage and Resolution Agents.

Access Requirements

Accessible by all roles having access to Service Center and enabled to use AI features.