Public APIs to retrieve summarized historical Service Request metrics

These public APIs provide summarized historical Service Request metrics, including counts by date, priority, assignments, re-assignments, re-opened status, and SRs awaiting agent action for comprehensive service insights.

These public APIs enable seamless access to key Service Request metrics, empowering customers to integrate operational insights into their own dashboards and analytics tools. By tracking trends in SR volumes, critical issues, assignments, and re-opened cases, businesses can identify bottlenecks, monitor agent workload, and improve service efficiency. This visibility supports data-driven decision-making, helps optimize resource allocation, and enhances overall responsiveness to end-users' needs.

Steps to Enable

You don't need to do anything to enable this feature.