Configurable Attachment Option in Service Center Message Composer

You can now control the display of the attachment option in the Oracle Fusion Service Center message composer. With a new variable in Oracle Visual Builder Studio (25D release), system implementors can choose to show or hide attachment options when users compose messages. This setting can be static or dynamic, depending on business logic.

• Enhance Data Security: Prevent users from adding attachments to messages in regulated scenarios.
• Streamline User Experience: Reduce screen clutter for workflows that do not require attachments.
• Flexible Implementation: Easily configure this feature based on department, user, or process needs without custom coding.

Steps to Enable and Configure

Leverage the Visual Builder Studio to expose your applications. To learn more about extending your application using Visual Builder, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

Steps below assume you are working from the Service Request Details page.

1. Log in to Oracle Visual Builder Studio.
2. Navigate to: Service Center > Fragments > sr-compose
3. Create a Handler:
   • Add a vbEnter Listener.
   • Link it to a new Action Chain.
     • Switch to Code Mode (You can use Design Mode and the Assign action if you prefer).
     • Set the following code:
       • $base.variables.srMessageAttachmentConfig.add = false;
4. Preview and Test:
5. Preview the fragment.
6. Confirm that the attachment option in the message composer is now hidden.

Tips And Considerations

n/a

Key Resources

• Learn more about Fusion Service Redwood Extensibility

Access Requirements

• Oracle Visual Builder Studio for Fusion Application Extension