Service Request Creation Agent

This feature enables customers to automatically create Service Requests (SRs) based on minimal, unstructured input, such as a chat transcript. Powered by AI, the system intelligently extracts relevant details from the input and populates all required fields to generate a complete service request, eliminating the need for manual entry. This streamlines the request creation process, reduces effort, and ensures a consistent, accurate set of SRs.

The AI-powered service request creation agent automates the process of turning unstructured input, such as a chat transcript, into a complete and accurate Service Request. Instead of manually extracting details or correcting incomplete submissions, agents receive well-structured service requests with the necessary information already captured.

This reduces manual effort, minimizes misclassification, and ensures higher-quality SR data from the outset. As a result, triage becomes more efficient, resolution times are shortened, and overall agent productivity improves. In turn, this leads to higher customer satisfaction and lower operational costs for support organizations.

Steps to Enable

You don't need to do anything to enable this feature.