iOS Voice Command Collaboration

The Oracle Fusion Field Service native iOS app now enables mobile workers to interact with collaboration messages using hands-free voice commands through Siri. With this feature, mobile workers can reply to, send, and check messages while en route — enhancing productivity and safety, especially during travel or fieldwork.

You can use Siri voice commands to:

  • Reply to collaboration messages hands-free.

  • Send new one-to-one collaboration messages.

  • Ask Siri to read your unread collaboration messages.

While your route is active, you can activate Siri and use voice commands such as:

  • Hey Siri, reply to my latest Field Service message.

  • Hey Siri, send a message to John in Field Service.

  • Hey Siri, do I have any new messages in Field Service?

Voice commands are not available when your route is inactive.

Use Cases

  • Hands-free messaging while driving: Safely respond to or send messages while commuting between job sites without taking your hands off the wheel.

  • On-site communication: Use voice commands to coordinate with colleagues or request support while performing tasks that require both hands, such as handling equipment or tools.

  • Checking updates on the go: Ask Siri to read your unread collaboration messages while en route or at a job site, ensuring you stay informed of any changes or updates without interrupting work.

  • Efficient escalation: If an issue arises during a job, quickly inform a supervisor or relevant colleague through a voice message without needing to stop and type.

Business Benefits

  • Increased Productivity: Enables efficient, hands-free messaging so mobile workers can communicate without interrupting their workflow or stepping away from tasks.

  • Improved Safety: Supports hands-free operation, allowing mobile workers to communicate safely while driving or performing fieldwork, reducing distractions and lowering the risk of accidents.

  • Better Compliance: Minimizes the need to handle mobile devices while driving, helping organizations align with safety and compliance requirements.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

  • Access to Siri voice communication in Field Service is controlled by collaboration permissions. Mobile workers can only use Siri to communicate with users they already have collaboration access to within Field Service.

  • Only one-to-one messages are supported. Helpdesk, conference, broadcast, and system messages are not currently supported.

  • Identifying the sender of group messages is not currently supported.

  • Siri may prompt you to open the Field Service app to refresh the connection before proceeding with voice commands.

  • Siri voice commands are unavailable if:

    • Your route is not active.

    • Location permission for the Field Service app is not set to Always Allow.

    • The Field Service iOS app has been force-closed or hasn’t been used recently.

System Requirements:

  • Apple iOS 14 or later

  • Siri enabled on the device

  • Location access for the Field Service app set to Always Allow

  • Field Service version 25D or later

  • Field Service iOS app version 2025.11 or later