Natural Language Query support in Service Express Reports

NLQ support enables users to run Express Reports by simply typing their business need in plain natural language, without requiring any technical knowledge or manual filter selection. The system interprets the user's intent, maps it to the relevant service request fields, and dynamically constructs the appropriate query to retrieve accurate results instantly.

NLQ support allows users to run Express Reports by describing their business need in plain language, removing the need for technical knowledge or manual filter selection. This makes reporting more accessible, encourages wider use of self service reports, and helps users get to insights faster through a natural and intuitive experience.

Steps to Enable and Configure

You don't need to do anything to enable this feature.