Visibility of Maintenance Work Order Fields in Oracle Fusion Field Service

Note: This capability is available in Oracle Fusion Field Service environments, as it uses the native Fusion platform and the common service data model used across other Fusion applications, including Oracle Fusion Service.

With the 26A update, Oracle delivers a foundational capability that unifies data consumption between Fusion Field Service and Oracle Maintenance. This feature provides direct visibility of Maintenance Work Order and Maintenance Operation data from Oracle Maintenance within Fusion Field Service. Customers can configure the standard fields and Descriptive Flexfields (DFF) that appear on Fusion Field Service pages without creating custom properties, or building field maps, or synchronization flows using Oracle Integration (OIC).

For administrators, setup is streamlined: Simply reference a Maintenance Work Order ID and Maintenance Operation ID in an activity, then enable and configure screen visibility in Fusion Field Service. No synchronization or data duplication is required.

This capability benefits all work types, including corrective, preventive, inspection, and asset-driven service. For example, Telecommunications teams inspecting network infrastructure, such as fiber distribution hubs, can see work order descriptions, priorities, operation steps, and relevant DFFs directly in Fusion Field Service. This enables mobile workers to record measurements and observations with no system dependencies. In a utilities setting, teams performing equipment checks on substations or transformers can display the same maintenance attributes on Fusion Field Service pages, enabling mobile workers to update Work Order DFFs with inspection notes or readings.

Supported Maintenance Work Order Fields and UI Permissions

Field UI Permission

Work Order Number

RO

Work Order Description

RO

Work Order Priority

RO

Work Order Status

RO

Work Order Type

RO

Work Order SubType

RO

Canceled Reason

RO

Organization Code

RO

Supported Maintenance Work Order Operation Fields and UI Permissions

Field UI Permission

Operation Sequence Number

RO

Standard Operation Code

RO

Operation Name

RO

Operation Description

RO

Work Center Code

RO

Planned Start Date

RO

Planned Completion Date

RO

Descriptive Flexfields (DFFs)

The following DFF types are fully supported and configurable as read-write:

  • String
  • Number
  • Date
  • Datetime

Supported Capabilities in 26A

  • Maintenance Work Order/Operation Fields and DFFs on Fusion Field Service pages: Work order fields can be added on the following activity-related pages:
    • Activity Details
    • Activity Hint
    • Delay Activity
    • Start Activity
    • Suspend Activity
    • Cancel Activity
    • Complete Activity
    • Not Done Activity
  • Editable Fields from Fusion Field Service:
    • Only DFFs are editable from Fusion Field Service
    • All other fields are read-only
  • Work Order, Operation fields, and DFFs of type Text and Number can now be used in Search. 
  • Activity History shows updates to Work Order/Operation DFFs when updated in Fusion Field Service.
  • When an activity is completed within Fusion Field Service and it is linked to a Work Order or Operation, then the corresponding operation is also completed. No other activity status change affects the Maintenance Operations. The functionality works only when the feature Complete Maintenance Operation in Field Service is enabled in the Functional Setup Manager.

Business Benefits

  • Provides a unified Fusion platform to ensure consistent data, streamlined processes, and a seamless user experience across applications
  • Displays Maintenance Work Order and Operation details from Oracle Maintenance directly within Fusion Field Service, eliminating the need to switch applications
  • Streamlines integration setup with no custom property creation, no data duplication, and minimal integration flows to maintain
  • Enhances accuracy by presenting live Maintenance Work Order data 

Steps to Enable and Configure

To configure native interaction with the Maintenance Work Order:

  1. Configure an Oracle Integration flow to correctly propagate statuses when an activity is completed, the Maintenance Work Order is canceled, and so on.
  2. To use the native completion flow, which completes the operation when an activity is completed, make sure that the feature Complete Maintenance Operation in Field Service is enabled in the Functional Setup Manager. To verify that the feature Complete Maintenance Operation in Field Service is enabled:
    1. Go to Navigator > Setup and Maintenance.
    2. Select Actions > Offerings.
    3. Select Field Service and click Opt In Features on the right of the page. You will see the table.
    4. Select the pencil icon in the Features column in the Field Service row. You will see the list of features.
    5. Make sure that the feature Complete Maintenance Operation in Field Service is enabled.
  3. Configure pages such as Activity Details or Start Activity in Fusion Field Service and select the fields from the Work Order/Operation that must be shown.
  4. In Fusion Field Service, set the Maintenance Work Order ID and Maintenance Operation ID at the activity level when the activity and Work Order are created. This can be done using Oracle Integration or directly through APIs.

After that, fields of the corresponding Work Order or Operation automatically show on the Activity Details page (or other configured pages). If the field is set as read-write, any data entered is saved directly to the Work Order or Operation. Only Maintenance Work Order DFFs and Maintenance Work Order Operation DFFs can be modified this way.