Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
05 JUN 2026	Service Analytics	AI Usage, Effectiveness and Engagement Reports	Revised feature information.
11 MAR 2026	Case Management	Add or Remove Fields from Primary Contact and Employee Pickers for Case Pages	Delivered new feature.
06 MAR 2026			Created initial document.

The table includes a chronological listing of document changes.