Streamline Fusion Field Service API Access - No additional configuration setup

Fusion Field Service now supports seamless API integration by allowing users to authenticate API requests using OAuth tokens obtained via the Client Credentials grant type from Fusion Applications Identity and Access Management (IAM). IAM is provisioned alongside Fusion Applications and serves as the central platform for user and API access control.

With this enhancement, the separate "Field Service API" configuration option previously available in the REST/SOAP API Application Configuration page has been removed for Fusion Field Service customers. All API access configuration is now managed centrally within Fusion Applications IAM, consistent with other Fusion Applications, eliminating duplicate administration and setup efforts in Field Service.

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Business Benefit

  • Centralized Configuration: All API access permissions and client setups occur within Fusion Applications IAM, streamlining access management across all Fusion services.
  • Improved User Experience: Users do not need to perform additional or duplicate setup within Field Service—configuration is handled entirely in IAM.
  • Reduced Administrative Overhead: Eliminates the potential for configuration errors and duplicative efforts by consolidating API access management in a single system.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

NA