Customer Opt Out Following Event Notification

You can now configure program types that allow customers to preemptively opt out of events. You can also set a cut-off time after which opt-outs are no longer permitted.

When a customer receives an advanced notification that their device is reserved for an upcoming event, they can contact the utility's contact center to opt-out via phone or email. A new Opt Out button will appear on the Customer Enrollment Insight zone in the Customer Program Summary portal, but only when a device is reserved for an upcoming event. Clicking this button takes you to the Program Subscription portal, where the new Event Participation zone shows all outstanding device reservations for that customer, making it easier to manage their participation.

Opting out a device automatically sends a notification to external systems (like Oracle Edge DERMS). This updates the systems to ensure the opted-out device is not included in the event, and the event's viability can be re-evaluated.

This feature includes a new master configuration setting used to define the outbound message type to enable sending the notification about customer opting out of an event to external systems, such as Edge DERMS.  This message will instruct them to cancel the device reservation for the upcoming event.

This allows you to easily process event opt-out requests, ensuring that external systems (like Oracle Edge DERMS) are updated in real-time. This capability helps ensure compliance with customer contracts, delivers a smooth customer experience, and supports the successful execution of your planned events.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

To configure this feature, refer to Understanding Program Types in the Oracle Utilities Digital Asset Cloud Service/Digital Asset Management Business User Guide for more information.