System Health Assessments

Building on the Health Assessment Portal introduced in the previous release, you can use base product-owned health assessments to monitor key application processes and identify conditions that may require attention. The initial set of assessments covers:

• Analytics Snapshots
  • Billing Overview Snapshot Freshness
  • Monthly Service Agreement Snapshot Freshness
  • Financial Transaction Monthly Aggregate Snapshot Freshness
  • Financial Transaction General Ledger Monthly Aggregate Snapshot Freshness
• To Do Snapshots
  • Non-Complete To Dos by Bill Cycle Snapshot Freshness
  • Non-Complete To Dos by Message Snapshot Freshness
  • To Dos Created in the Last N Days Snapshot Freshness
• Operational Processes
  • Billable Charge Upload Purge
  • Completed Service Task Purge
  • Sync Request Purge
  • FA Upload Purge (Oracle Utilities Customer Care and Billing Cloud Service only)
  • MR Upload Purge (Oracle Utilities Customer Care and Billing Cloud Service only)
  • Payment Upload Purge

Assessment results are available in the Health Assessment Dashboard and provide rationale and remediation guidance so you can investigate and address identified conditions. Additional health assessments will be introduced in future releases.

This feature can improve operational visibility by helping you identify potential issues earlier and enabling faster investigation and resolution.

Steps to enable and configure

To enable and configure this feature, refer to the "Health Assessment Portal" section in the 26.4 What's New release readiness content for this cloud service for more information.

Tips and considerations

Introducing custom health assessment types that are based on custom algorithms requires access to configuration tool application services, including the ability to create scripts and algorithm types.

Key resources

Refer to the Health Assessment Options section of the Administrative User Guide for more information.