Case Key Details in Main Section

Idea Lab

On the Case portal, you can now view the case identifier, creation date/time, and status date/time directly in the Main section.  Previously, you had to expand the Record Information section to view these details.

This feature speeds up case handling by making key information immediately visible, reducing navigation during customer interactions.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

• The functionality documented here was available in version 25.10 through maintenance pack ­­10.1.0, bug 39542473.

• The functionality documented here was available in version 26.4 through maintenance pack ­­4.1.0, bug 39542474.

Key resources

Refer to the Product Fix Design document for bug/patch 39542475 for more information.