Integration with Fusion CX for Cases

When enabled, a Fusion CX service request is created when a case is created in Oracle Utilities Customer Cloud Service.  Subsequent updates to the case in Customer Cloud Service will update the corresponding Fusion CX service request.

This can improve productivity by enabling customer issues to be managed across Customer Cloud Service cases and Fusion CX service requests.

Steps to enable and configure

Refer to the Customer Cloud Service integration with Fusion CX Configuration Guide.