Opower Communication Integration

Details for outbound customer communications sent by Opower can be periodically logged to Oracle Utilities Customer Cloud Service through the Customer Engagement (C1-CustomerEngagement) inbound web service and recorded as customer contacts. From Customer Cloud Service, you can also initiate retrieval, on demand, communications sent to a specific customer since the most recent periodic processing run. The retrieved details are used to create corresponding customer contacts.

This can improve customer service by making Opower communication history available alongside other customer interactions in Customer Cloud Service.

Steps to enable and configure

Refer to the Customer Cloud Service integration with Opower for Communications Configuration Guide.