Custom Attributes in Separate Analysis Areas

Custom attributes configured for accounts, people, premises, and service agreements are now presented in separate custom analysis areas instead of being added to the base record areas. The base record areas continue to show standard fields, while the custom areas show the current values for mapped custom attributes. Users will see these custom attributes grouped by the type of record they describe, such as account, person, premise, or service agreement.

This feature helps utilities make more accurate decisions by keeping historical case reporting aligned with the customer information that was true when each event occurred.

Steps to enable and configure

You don't need to do anything to enable this feature.