Enter Service Histories using Field Service Forms
Field service forms can be generated automatically for questionnaire, downtime, failure, and general service history types. You can use a custom field service form instead of an automatically generated form, including for service history types that do not support automatic form creation.
New field service screens show the service history types planned for an activity and those valid for an asset. They display key details, including whether a type is required and whether all required service histories have been entered.
From these screens, users can open a form to create a service history, view entered service histories, and display the submitted form for each entry.
Simplified service history entry helps users capture required information more efficiently, while customizable forms let organizations align data collection with their business processes.
Steps to enable and configure
Refer to the Oracle Utilities Work and Asset Cloud Service Integration to Oracle Fusion Field Service Configuration Guide and the Oracle Field Service Configurations for Oracle Work and Asset Cloud Service Integration to Oracle Field Service Setup Guide.