Retrieve To Do Tasks from the Work Queue
You can now retrieve To Do tasks from your Oracle Utilities customer information system by clicking a button on the Work Queue page. When you are ready to assign yourself to a task, you first use the To Do filter chip on the Work Queue page and then click the Assign Me a To Do button. The system adds a new To Do task from your Oracle Utilities customer information system to your Work Queue.
Your agents will improve their efficiency by using a single screen to find non-call related work and assign it to themselves. Agents no longer need to access the Oracle customer information system to find the next item available for them to complete.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
- Refer to Using the Work Queue in the Oracle Utilities Agent Experience User Guide.