Billing and Usage Data for Inactive Service Contracts

You can now see billing and usage data related to inactive service contracts in the Key Account Manager Experience. Previously, billing and usage data was only available for billing accounts with active service contracts. Additionally, the Historical Data Range profile option has been added to enable you to specify how many years of historical data is viewable in the billing and usage features of the Key Account Manager Experience. This option is set to three years by default. This allows you to focus on a data set that represents the customer's recent trends and behaviors.

When viewing a large and complex customer's billing and usage trends, it is important to consider the impact of contracts that were part of the customer's service profile before today. Access to billing and usage data related to inactive service contracts gives you a complete picture of the customer's service with your utility in the recent past, which can help you plan for their growth.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• For more information about the billing and usage data for inactive service contracts, see "Using Account 360" in the Oracle Utilities Key Account Manager Experience User Guide.