Business Customer Engagement High Bill Alerts - AMI
Business Customer Engagement High Bill Alerts - AMI are messages designed to help Small and Medium Business AMI customers save energy and money when they are likely to use more energy than usual for a billing period. The alerts include a cost or usage forecast, energy use insights, and practical tips to encourage customers to take action before the bill period ends. The alerts can be sent through the email, text message, voice message, and mobile push channels.
Business Customer Engagement High Bill Alerts - AMI
Small and medium businesses often do not have a clear understanding of how they are using energy, or a key account representative to inform them of tips or programs that would be useful to them. This can lead to decreased customer satisfaction with their utility and lower digital engagement. The goals of the Business Customer Engagement High Bill Alerts - AMI are to increase customer satisfaction and engagement, and boost customer awareness of utility rebates, tips, and programs that help businesses save money and reduce their consumption before the billing period ends.
Steps to Enable
Contact your Service Delivery Manager to coordinate configuration of the module. To contact your Service Delivery Manager:
- Log in to Inside Opower (https://inside.opower.com). This is your portal for questions and information related to your program.
- Go to the Community tab and contact the Service Delivery Manager using the information provided.