Validate an Issue

Issue validation occurs only if an issue is raised against an object record, and an owner of that record has authorized at least one user to be an issue validator. That validator completes these steps:

  1. Review the circumstances around the issue.

    For example, suppose an issue states that a control has no test plan, and so can't be assessed thoroughly. A validator might review the control to verify it has no test plan, and that it's complex enough to require testing.

  2. Open the issue for editing. You may:

    • Respond to a worklist, if you receive one for the issue.

    • Open the issue's edit page from the Issues page in the Issues work area.

    • Open the record of the object the issue has been raised against in its work area (Controls, in this example). Within that record, open the issue's edit page from the Issues tab.

  3. In the Edit page for the issue, do either of the following:

    • If you determine the issue is valid, select the Requires Remediation check box, then select the Submit option.

    • If you determine the issue is invalid, click the Cancel Issue button. This button is available only to users authorized as validators. Invoking this option causes the issue to be deleted immediately and permanently.