Transcripts REST Endpoints

Sort by

Task Path Method

Chat Interactions/Transcripts

The transcripts resource is used to get the list of chat transcript messages for a chat interaction. The resource can be accessed by DCS authenticated users assigned to the ORA_SVC_CUSTOMER_SELF_SERVICE_USER_ABSTRACT role. The transcript can be accessed only by the DCS user that participated in the chat or by the manager of the DCS user who participated in the chat.

Create a transcript - Not supported

Method: post

Path: /crmRestApi/resources/11.13.18.05/chatInteractions/{InteractionId}/child/transcript

Delete a transcript - Not supported

Method: delete

Path: /crmRestApi/resources/11.13.18.05/chatInteractions/{InteractionId}/child/transcript/{transcriptUniqID}

Get a transcript - Not supported

Method: get

Path: /crmRestApi/resources/11.13.18.05/chatInteractions/{InteractionId}/child/transcript/{transcriptUniqID}

Get all transcripts

Method: get

Path: /crmRestApi/resources/11.13.18.05/chatInteractions/{InteractionId}/child/transcript

Update a transcript - Not supported

Method: patch

Path: /crmRestApi/resources/11.13.18.05/chatInteractions/{InteractionId}/child/transcript/{transcriptUniqID}