REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

HR Helpdesk Service Requests (Spectra) REST Endpoints

HR Helpdesk Service Requests/HR Helpdesk Service Requests (Spectra)

The HR help desk service requests resource is used to view, create, update, and delete a request. It's a document to track a request for service from the time the person makes the request until the request is resolved. For example, an employee logs a service request that their last paycheck hasn't deposited.

Advance query all HR help desk requests: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests
Advanced query a HR help desk request: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/{hrHelpDeskRequests_id}/$query
Advanced query all contact members: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/contactMembers/$query
Advanced query all HR help desk requests: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$query
Advanced query all messages: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/messages/$query
Advanced query all resource members: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/resourceMembers/$query
attachments: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/attachments
attachments: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/attachments/$query
BulkWrite: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$bulk
Create a HR help desk request: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests
Delete a HR help desk request: Method: delete
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/{hrHelpDeskRequests_id}
Get a HR help desk request: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/{hrHelpDeskRequests_id}
Get all contact members: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/contactMembers
Get all messages: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/messages
Get all resource members: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/resourceMembers
Get all service requests with references: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/references
Get all service requests with references using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/references/$query
Get HR help desk request details: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/requestDetails
Get HR help desk request details using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/requestDetails/$query
search: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/search
search: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/search/$query
Update a HR help desk request: Method: patch
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/{hrHelpDeskRequests_id}