1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. HR Helpdesk Service Requests
  4. HR Helpdesk Service Requests (Spectra)

Get all service requests with references using advanced query

post

/api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/hrHelpDeskRequests/$views/references/$query

Get all service requests with references

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
Supported Media Types
Request Body - application/json ()
Root Schema : schema
Match All
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Nested Schema : schema
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Nested Schema : schema
Type: object
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  • accessors
    Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
  • fields
    Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • subTypes
    Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : type
Type: object
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Nested Schema : type
Type: object
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Nested Schema : accessors
Type: object
Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
Nested Schema : fields
Type: array
Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
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Nested Schema : subTypes
Type: object
Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : collection
Type: object
Defines query criteria that can be applied on a resource collection.
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  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
  • Represents the privilege or action required to check for while serving a request to access a resource.
  • sortBy
    Orders a resource collection based on the specified fields.
Nested Schema : sortBy
Type: array
Orders a resource collection based on the specified fields.
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Nested Schema : items
Match One Schema
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  • Name of field based on which sorting will happen. Order is ascending.
  • type
    Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
Nested Schema : type
Type: object
Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
Nested Schema : parameters
Type: object
Values to be applied in a parameterized filter specific to the view.
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Response

Default Response

Successful response of retrieving view references for resource HR Help Desk Requests
Body ()
Root Schema : hrHelpDeskRequests_view-references
Match All
Get all service requests with references
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Nested Schema : __collection_context
Type: object
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Nested Schema : hrHelpDeskRequests_view-references-allOf[1]
Type: object
Get all service requests with references
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Nested Schema : totalItems
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
Match All
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Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : closedDate
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Nested Schema : createdBy
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  • Read Only: true
    Maximum Length: 64
  • Title: Source System Help Desk Request Created By
    The Help Desk user who created the record.
Nested Schema : criticalFlag
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  • Default Value: false
  • Title: Critical
    Indicates whether the help desk request is critical. If critical, the value is Y, else the value is N.
Nested Schema : lastReopenDate
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Nested Schema : lastResolvedDate
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Nested Schema : openDate
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Nested Schema : problemDescription
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  • Maximum Length: 1000
  • Title: Problem Description
    The help desk request's problem description or statement and the steps to reproduce the issue.
Nested Schema : references
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Nested Schema : resolveDescription
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Nested Schema : srId
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Nested Schema : statusTypeCd
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Nested Schema : timeCreated
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Nested Schema : timeUpdated
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  • Read Only: true
  • Title: Last Updated Date
    The date and time when the help desk request was last updated.
Nested Schema : title
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  • Maximum Length: 400
  • Title: Title
    The brief title of the help desk request.
Nested Schema : updatedBy
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Nested Schema : references-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : objectType
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Nested Schema : relationType
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Nested Schema : resolution
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Nested Schema : objectType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : relationType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : resolution-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : statusTypeCd
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  • Read Only: true
  • Allowed Values: [ "ORA_SVC_NEW", "ORA_SVC_INPROGRESS", "ORA_SVC_WAITING", "ORA_SVC_RESOLVED", "ORA_SVC_CLOSED" ]
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