REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Internal Service Requests (Spectra) REST Endpoints

Internal Service Requests/Internal Service Requests (Spectra)

The internal service requests resource is used to view, create, update, and delete a request document. It's used to track a request for service from the time the person makes the request until the request is resolved. For example, an employee logs a service request that the heat isn't working in their office.

Advanced query all contact members: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/contactMembers/$query
Advanced query all internal service requests: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$query
Advanced query all messages: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/messages/$query
Advanced query all resource members: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/resourceMembers/$query
attachments: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/attachments
attachments: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/attachments/$query
BulkWrite: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$bulk
Create a internal service request: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests
Delete a internal service request: Method: delete
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/{internalServiceRequests_id}
Get all contact members: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/contactMembers
Get all internal service requests: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/{internalServiceRequests_id}/$query
Get all messages: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/messages
Get all resource members: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/resourceMembers
Get all service requests with references: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/references
Get all service requests with references using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/references/$query
Get an internal service request: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/{internalServiceRequests_id}
Get internal service request details: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/requestDetails
Get internal service request details using advanced query: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/requestDetails/$query
Get internal service requests: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests
search: Method: get
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/search
search: Method: post
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/search/$query
Update a internal service request: Method: patch
Path: /api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/{internalServiceRequests_id}