1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Internal Service Requests
  4. Internal Service Requests (Spectra)

attachments

get

/api/boss/data/objects/ora/cxServiceCore/helpdesk/v1/$en/internalServiceRequests/$views/attachments

Get all help desk request attachments

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view attachments for resource Internal Service Requests
Body ()
Root Schema : internalServiceRequests_view-attachments
Match All
Get all help desk request attachments
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : internalServiceRequests_view-attachments-allOf[1]
Type: object
Get all help desk request attachments
Show Source
Nested Schema : totalItems
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : __busObj_context
Type: object
Show Source
Nested Schema : items-allOf[1]
Type: object
Show Source
Nested Schema : $context
Type: object
Show Source
Nested Schema : links
Type: object
Read Only: true
Show Source
Nested Schema : $self
Type: object
Show Source
Nested Schema : $attachments
Match All
Show Source
Nested Schema : closedDate
Match All
Show Source
Nested Schema : createdBy
Match All
Show Source
  • Read Only: true
    Maximum Length: 64
  • Title: Source System Help Desk Request Created By
    The Help Desk user who created the record.
Nested Schema : criticalFlag
Match All
Show Source
  • Default Value: false
  • Title: Critical
    Indicates whether the help desk request is critical. If critical, the value is Y, else the value is N.
Nested Schema : lastReopenDate
Match All
Show Source
Nested Schema : lastResolvedDate
Match All
Show Source
Nested Schema : openDate
Match All
Show Source
Nested Schema : problemDescription
Match All
Show Source
  • Maximum Length: 1000
  • Title: Problem Description
    The help desk request's problem description or statement and the steps to reproduce the issue.
Nested Schema : resolveDescription
Match All
Show Source
Nested Schema : srId
Match All
Show Source
Nested Schema : statusTypeCd
Match All
Show Source
Nested Schema : timeCreated
Match All
Show Source
Nested Schema : timeUpdated
Match All
Show Source
  • Read Only: true
  • Title: Last Updated Date
    The date and time when the help desk request was last updated.
Nested Schema : title
Match All
Show Source
  • Maximum Length: 400
  • Title: Title
    The brief title of the help desk request.
Nested Schema : updatedBy
Match All
Show Source
Nested Schema : $attachments-allOf[1]
Type: object
Show Source
Nested Schema : items
Type: array
Show Source
Nested Schema : items
Match All
Show Source
Nested Schema : items-allOf[1]
Type: object
Show Source
Nested Schema : category
Match All
The category of the attachment.
Show Source
  • Title: Attachment Category
    Default Value: MISC
    The category of the attachment.
  • Allowed Values: [ "SVC_INTERNAL", "SVC_INLINE", "MISC" ]
Nested Schema : document
Match All
Show Source
Nested Schema : id
Match All
Show Source
Nested Schema : timeUpdated
Match All
Show Source
Nested Schema : document-allOf[1]
Type: object
Show Source
Nested Schema : description
Match All
Show Source
Nested Schema : fileName
Match All
Show Source
  • Title: File Name
    The file name of a file type document.
Nested Schema : id
Match All
Show Source
Nested Schema : mediaType
Match All
Show Source
  • Title: Media Type
    The media type of a file type document.
Nested Schema : size
Match All
Show Source
Nested Schema : timeUpdated
Match All
Show Source
Nested Schema : title
Match All
Show Source
Nested Schema : type
Match All
Show Source
Nested Schema : url
Match All
Show Source
Nested Schema : type
Match All
Show Source
  • Allowed Values: [ "FILE", "WEB_PAGE", "TMURI", "TEXT" ]
Nested Schema : statusTypeCd
Match All
Show Source
  • Read Only: true
  • Allowed Values: [ "ORA_SVC_NEW", "ORA_SVC_INPROGRESS", "ORA_SVC_WAITING", "ORA_SVC_RESOLVED", "ORA_SVC_CLOSED" ]
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