Service Request Communications REST Endpoints

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Internal Service Requests/Service Request Communications

The channel communications resource is used to view, create, update, and delete a communication. It contains information about the communication between support agents and workers. For example, the type of information recorded about communications include message identifiers, contact identifiers, and contact point identifiers.

Create a channel communication record for an SR

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/channelCommunication

Delete an SR channel communication record

Method: delete

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/channelCommunication/{channelCommunicationUniqID}

Get a channel communication record for an SR

Method: get

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/channelCommunication/{channelCommunicationUniqID}

Get all channel communications records for an SR

Method: get

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/channelCommunication

Update an SR channel communication record

Method: patch

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/channelCommunication/{channelCommunicationUniqID}