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Internal Service Requests REST Endpoints

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Internal Service Requests

The HR help desk service requests resource is used to view, create, update, and delete a request. It is a document to track a request for service from the time the person makes the request until the request is resolved. For example, an employee logs a service request that their last paycheck has not deposited.

copyAttachmentsToMessage

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/action/copyAttachmentsToMessage

Create a service request

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests

Create an attachment for an internal service request

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/action/copySRAttachments

Delete a service request

Method: delete

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}

Get a service request

Method: get

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}

Get all service requests

Method: get

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests

Get service request milestone diagnostics

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/processSrMilestones

Refresh service request milestones

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/getSrMilestoneDiagnostics

Send an email to SR message recipients

Method: post

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/sendEmailForSrMessage

Update a service request

Method: patch

Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}