REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Internal Service Requests REST Endpoints

Internal Service Requests

The HR help desk service requests resource is used to view, create, update, and delete a request. It is a document to track a request for service from the time the person makes the request until the request is resolved. For example, an employee logs a service request that their last paycheck has not deposited.

Copy service request attachments to messages: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/action/copyAttachmentsToMessage
Create a service request: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests
Create an attachment for an internal service request: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/action/copySRAttachments
Delete a service request: Method: delete
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}
Get a service request: Method: get
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}
Get all service requests: Method: get
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests
Get service request milestone diagnostics: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/processSrMilestones
Refresh service request milestones: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/getSrMilestoneDiagnostics
Run queue assignment: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/action/runQueueAssignment
Send an email to SR message recipients: Method: post
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/action/sendEmailForSrMessage
Update a service request: Method: patch
Path: /crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}