Multi Channel Adapter Events REST Endpoints

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Multi Channel Adapter Events

The multi-channel adapter event is used to view, create, update, and delete the details of an event initiated through the multi-channel adapter. An event can be created and updated through the process event action of the resource for a number of different event names, like newCommEvent, startCommEvent, closeCommEvent, and more.

Create an event

Method: post

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents

Delete an event

Method: delete

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents/{McaEventId}

Fetch toolbar configuration

Method: post

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents/action/fetchUserEventConfiguration

Get all events

Method: get

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents

Get an event

Method: get

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents/{McaEventId}

Process a multi-channel adapter event

Method: post

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents/action/processEvent

Update an event

Method: patch

Path: /crmRestApi/resources/11.13.18.05/multiChannelAdapterEvents/{McaEventId}