Overflow Queues REST Endpoints

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Queues/Overflow Queues

The overflow queues resource is used to view, create, update, and delete an overflow queue. Overflow queues are backup queues containing alternative resources that can be made available when the currently assigned resources are unavailable, or are unable to keep up with the incoming work.

Create an overflow queue

Method: post

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/overflowQueues

Delete an overflow queue

Method: delete

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/overflowQueues/{QueueResourceId}

Get all overflow queues

Method: get

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/overflowQueues

Get an overflow queue

Method: get

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/overflowQueues/{QueueResourceId}

Update an overflow queue

Method: patch

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}/child/overflowQueues/{QueueResourceId}