• Subcategories:
• Overflow Queues
• Queue Resource Members
• Queue Resource Teams

Queues REST Endpoints

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Queues

The queues resource is used to view, create, update, and delete the list of unassigned requests awaiting assignment to members of a service team. Team members can select the requests to work on, or assign the requests to an appropriate team member depending on the queue. For example, queues can be based on location, such as a North America Queue or an EMEA Queue.

Create a queue

Method: post

Path: /crmRestApi/resources/11.13.18.05/queues

Delete a queue

Method: delete

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}

Get a queue

Method: get

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}

Get all queues

Method: get

Path: /crmRestApi/resources/11.13.18.05/queues

Update a queue

Method: patch

Path: /crmRestApi/resources/11.13.18.05/queues/{QueueId}