Service Request Summarizations v1 REST Endpoints

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Service Request Summarizations v1

The Service Request Summarization provides summarized historical Service Request metrics, including counts by date, priority, assignments, re-assignments, re-opened status, and SRs awaiting agent action for comprehensive service insights.

Get a service request summarization

Method: get

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations/{serviceRequestSummarizations_id}

Get a service request summarization replica

Method: post

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations/$views/serviceRequestSummarizationReplica/$query

Get a service request summarization using advanced query

Method: post

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations/{serviceRequestSummarizations_id}/$query

Get all service request summarization replicas

Method: get

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations/$views/serviceRequestSummarizationReplica

Get all service request summarizations

Method: get

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations

Get all service request summarizations using advanced query

Method: post

Path: /api/boss/data/objects/ora/cxServiceCore/analytics/v1/serviceRequestSummarizations/$query