REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Activities REST Endpoints

Service Requests/Activities

The activities resource is used to view, create, update, and delete the activities associated with a service request. Activities are the tasks that resource members work on to resolve or complete a service request.

Create activity from template: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/action/createActivitiesFromTemplate
Create an activity: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities
Create multiple activity from template: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/action/createMultipleActivitiesFromTemplate
Delete an activity: Method: delete
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/{ActivityId}
Get all activities: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities
Get an activity: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/{ActivityId}
Send notifications to resources: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/action/sendNotificationToResources
Update an activity: Method: patch
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/{ActivityId}
Update an activity wrap up: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/activities/action/updateActivityWrapup