REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Service Requests REST Endpoints

Service Requests

The service requests resource is used to view, create, update, and delete service requests. A service request is a document to track a request from a customer for a service from the time the customer makes the request until the request is resolved.

Copy service request attachments: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/action/copySRAttachments
Create a service request: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests
Delete a service request: Method: delete
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}
Get a service request: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}
Get all service requests: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests
Get service request milestone diagnostics: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/getSrMilestoneDiagnostics
Refresh service request milestones: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/processSrMilestones
Send an email to SR message recipients: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/sendEmailForSrMessage
Update a service request: Method: patch
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}