Channel Communications REST Endpoints

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Service Requests/Channel Communications

The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.

Create a channel communication

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/channelCommunication

Delete a channel communication

Method: delete

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/channelCommunication/{channelCommunicationUniqID}

Get a channel communication

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/channelCommunication/{channelCommunicationUniqID}

Get all channel communications

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/channelCommunication

Update a channel communication

Method: patch

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/channelCommunication/{channelCommunicationUniqID}