REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Get all service requests

get

/crmRestApi/resources/11.13.18.05/serviceRequests

Request

Query Parameters

expand: string

When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
fields: string

This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

Format: ?fields=Attribute1,Attribute2

Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
finder: string
Used as a predefined finder to search the collection.

Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>

The following are the available finder names and corresponding finder variables:
- MyCriticalSRsFinder: Finds critical service requests assigned to a user.
  Finder Variables:
  - AssigneeResourceId; string; The resource ID passed as parameter to the service request finder service.
- MySRsByStatusFinder: Finds service requests with a specific status that are assigned to a user.
  Finder Variables:
  - AssigneeResourceId; string; The resource ID passed as parameter to the service request finder service.
  - StatusCd; string; The status code passed as parameter to the service request finder service.
- MySRsFinder: Finds service requests assigned to me.
  Finder Variables:
  - AssigneeResourceId; string; The resource ID passed as parameter to the service request finder service.
- PrimaryKey: Finds a service request by ID number.
  Finder Variables:
  - SrId; integer; The service request Id passed as parameter to the finder service.
- SRListMySRTeamSRsFinder: Finds service requests where the logged in user belongs to the service request team.
  Finder Variables:
- SRsCreatedByMeFinder: Find a service request created by a user.
  Finder Variables:
  - CreatedBy; string; The user ID passed as parameter to the service request finder service.
- SRsListByResource: Find service requests where a resource is on the service request team.
  Finder Variables:
  - ResourceId; integer; The resource ID passed as parameter to the service request finder.
- ServiceRequestByNumber: Finds a service request by SR number.
  Finder Variables:
  - SrNumber; string; The service request number passed as parameter to the finder service.
- ServiceRequestByStripeCd: Finds service requests for an application stripe.
  Finder Variables:
  - StripeCd; string; The application stripe of the service request.
limit: integer

This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
links: string

This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

Example:
self,canonical
offset: integer

Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
onlyData: boolean

The resource item payload will be filtered in order to contain only data (no links section, for example).
orderBy: string

This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
q: string
This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY

Format: ?q=expression1;expression2

You can use these queryable attributes to filter this collection resource using the q query parameter:
- AccountPartyEmailAddress; string; The e-mail address of the account on the service request.
- AccountPartyId; integer; The unique identifier of the account party associated with the service request.
- AccountPartyName; string; The name of the account party.
- AccountPartyNumber; string; The public unique identifier of the account associated with the service request.
- AccountPartyPreferredContactMethod; string; The preferred contact method of the account on the service request.
- AccountPartyUniqueName; string; The unique name to identify the account.
- AffectedPartyAssignmentNumber; string; The unique assignment number of the affected party person for the service request.
- AffectedPartyPersonName; string; The display name of the affected party person in the service request.
- AssetId; integer; The unique identifier of the asset associated with the service request.
- AssetNumber; string; The asset number associated with the service request.
- AssetSerialNumber; string; The serial number of the asset that is associated with the service request.
- AssigneePersonName; string; The name of the assignee.
- AssigneeResourceId; integer; The foreign key of the party object associated with the service request assignee.
- AssigneeResourceNumber; string; The public unique identifier of the assignee of the service request.
- BUOrgId; integer; The unique identifier of the business unit associated with the service request.
- BillToCustomerAccountDescription; string; The description of the customer account to be billed for work performed on the service request.
- BillToCustomerAccountId; integer; The customer account to be billed for work performed on the service request.
- BillToCustomerAccountNumber; string; The PUID for the customer account to be billed for work performed on the service request.
- BillToCustomerAccountSiteId; integer; The customer account site to be billed for work performed on the service request.
- BillToCustomerAccountSiteUsageNumber; string; The PUID for the customer account site bill-to usage.
- BillToCustomerId; integer; The customer to be billed for work performed on the service request.
- BillToCustomerName; string; The name of the customer to be billed for work performed on the service request.
- BillToCustomerNumber; string; The PUID for the customer to be billed for work performed on the service request.
- BillToPartySiteFormattedAddress; string; The formatted address for the customer site to be billed for work performed on the service request.
- BillToPartySiteId; integer; The address of the customer site to be billed for work performed on the service request.
- BillToPartySiteLocationId; integer; The location of the customer site to be billed for work performed on the service request.
- BillToPartySiteName; string; The name of the customer site to be billed for work performed on the service request.
- BillToPartySiteNumber; string; The PUID for the customer site to be billed for work performed on the service request.
- CaseId; integer; The unique identifier of the case associated with the service request.
- CategoryCode; string; Indicates the alternate key of the category associated to the service request.
- CategoryId; integer; The unique identifier of the service request category.
- CategoryName; string; The name of the category associated with the service request.
- ChannelTypeCd; string; The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
- ChannelTypeCdMeaning; string; The display value of the channel type lookup code for the service request, such as Chat, Phone, or Email.
- ClosedDate; string; The date when the service request was closed (if closed).
- ComplianceFlag; boolean; Indicates whether the milestone is compliant or not. The default value is true.
- CreatedBy; string; The user who created the service request.
- CreationDate; string; The date and time when the service request was created.
- CriticalFlag; boolean; Indicates whether the service request is critical. If critical, the value is Y, else the value is N.
- DueDate; string; The date when the milestone is due.
- FirstTransferDate; string; The date when the service request was first transferred.
- HeaderFlag; boolean; Indicates whether the milestone is a service request header milestone or not.
- IBAssetDescription; string; The description of the installed base asset associated with the service request.
- IBAssetId; integer; The unique identifier of the install base asset associated with the service request.
- IBAssetLocationType; string; The location type of the installed base asset associated with the service request.
- IBAssetNumber; string; The installed base asset number associated with the service request.
- IBAssetSerialNumber; string; The serial number of the install base asset associated with the service request.
- InternalPriorityCd; string; The code indicating the internal priority of the service request. For example, High, Normal, Low, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_INT_PRIORITY_CD.
- InventoryItemId; integer; The unique identifier of the product associated with the service request.
- InventoryOrgId; integer; The unique identifier of the organization of the product that is associated with the service request.
- LanguageCd; string; The code indicating the customer's preferred language for the service request. For example, en, fr, and so on.
- LastReopenDate; string; The date and time when the service request was last reopened.
- LastResolvedDate; string; The date and time when the service request was last resolved.
- LastTransferDate; string; Indicates the date and time of the last transfer of the service request.
- LastTransferredBy; string; The user who last transferred the service request.
- LastUpdateDate; string; The date and time when the service request was last updated.
- LastUpdatedBy; string; The user who last updated the service request.
- LastUpdatedByDisplayName; string; The display name of the user who last update the service request.
- LastUpdatedByEmailAddress; string; The e-mail address of the person who last updated the service request.
- LastUpdatedByPartyId; integer; The unique identifier of the party of the user who last updated the service request.
- LoyMemberId; integer; The unique identifier of the loyalty member associated with the customer contact.
- LoyMemberName; string; The name of the loyalty member associated with the customer contact.
- LoyMemberNumber; string; The public unique loyalty member identifier of the service request primary contact.
- MilestoneConfigId; integer; The unique identifier of the milestone configuration.
- MilestoneLabel; string; The display name of the milestone.
- MilestoneStatusCd; string; The code indicating the status of the milestone. For example, In Progress, Complete. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
- OpenDate; string; The date when the service request was reported by the customer. Typically, the value is the same as Creation Date. However, if the service request was migrated from another system then the Creation Date is the date the SR was created and Date Reported is the date the customer reported the service request.
- OriginalSystemReference; string; The reference to the service request record in the original system from which service request was imported (if imported).
- PartnerAccountPartyId; integer; The unique identifier of the partner account party.
- PartnerAccountPartyNumber; string; The public unique identifier of the partner account associated with the service request.
- PartnerAccountPartyUniqueName; string; The unique name to identify the partner account.
- PrimaryContactAssignmentNumber; string; The unique assignment number of the primary contact of the service request.
- PrimaryContactDoNotContactFlag; boolean; Indicates that the primary contact of the service request does not want to be contacted. The default value is false.
- PrimaryContactPartyId; integer; The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
- PrimaryContactPartyName; string; The name of the service request primary contact.
- PrimaryContactPartyNumber; string; The public unique identifier of the primary contact associated of the service request.
- PrimaryContactPartyUniqueName; string; The unique party name associated with the primary contact.
- PrimaryContactPersonId; integer; The identifier of the primary contact person of the service request. This field is only applicable for the human resource help desk application.
- PrimaryContactPreferredContactMethod; string; The preferred contact method of the primary contact of the service request.
- ProblemCd; string; The code indicating the problem with a service request. A list of accepted values is defined in the lookup: ORA_SVC_SR_PROBLEM_TYPE_CD. For example, ORA_SVC_DOCS, ORA_SVC_PRODUCT.
- ProblemDescription; string; The service request's problem description/statement and the steps to reproduce the issue.
- ProdGroupName; string; The name of the product group associated with the service request.
- ProductGroupReferenceNumber; string; The public unique identifier of the product associated with the service request.
- ProductItemDescription; string; The description of the product associated with the service request.
- ProductItemNumber; string; The alternate key identifier of the product associated with the service request.
- QueueId; integer; The unique identifier of the queue to which the service request is assigned.
- QueueName; string; The name of the queue associated with the service request.
- QueueNumber; string; The public unique identifier of the service request queue.
- RecordSet; string; The record set selected by the user. The selected record set is used to filter the search results.
- ReportedByEmailAddress; string; The e-mail address of the person who reported the service request.
- ReportedByPartyId; integer; The user who created the service request in the system.
- ReportedByPartyName; string; The person who reported the service request.
- ReportedByPartyNumber; string; The public unique identifier of the person who reported the service request.
- ReportedByPartyUniqueName; string; The unique name of the user who created the service request.
- ResolutionCd; string; The code indicating the type of resolution of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.
- ResolutionCdMeaning; string; The display value of the resolution lookup code for the service request, such as Satisfied.
- ResolveDescription; string; A brief description of how the problem was resolved.
- ResolveOutcomeCd; string; The code indicating the type of resolution that was achieved for the Service Request.
- ResolveOutcomeCdMeaning; string; The display value of the resolution outcome lookup code for the service request, such as Solution Provided.
- ResolvedBy; string; The name of the person who initiated the resolution process.
- ServiceProfileId; integer; The service profile associated with the service request.
- ServiceProfileName; string; The name of the service profile associated with the service request.
- ServiceProfileNumber; string; The PUID for the service profile associated with the service request.
- ServiceProfilePartySiteId; integer; The address of the service profile associated with the service request.
- ServiceProfilePartySiteLocationId; integer; The location of the service profile associated with the service request.
- ServiceProfilePartySiteName; string; The name of the address of the service profile associated with the service request.
- ServiceProfilePartySiteNumber; string; The PUID of the address of the service profile associated with the service request.
- ServiceProfileSiteFormattedAddress; string; The formatted address of the service profile associated with the service request.
- ServiceZoneId; integer; The unique identifier of the service request region.
- ServiceZoneName; string; The name of the service request region.
- SeverityCd; string; The code indicating the severity of the service request. For example, Sev1, Sev2, Sev3, and Sev4.
- SeverityCdMeaning; string; The display value of the severity lookup code for the service request, such as High.
- SeverityRank; integer; The code indicating the severity of the service request.
- SocialPrivateFlag; boolean; Indicates if the service request was created from a private social post. The default value is false.
- SourceCd; string; The code indicating how the service request was created in the application. For example, Agent_UI, Customer_UI, API, and so on. A list of accepted values is defined in the lookup ORA_SVC_SOURCE_CD .
- SrId; integer; The unique identifier of the service request record.
- SrMilestoneId; integer; The unique identifier of the milestone associated with the service request.
- SrNumber; string; The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.
- StatusCd; string; The code indicating the status of the service request. For example, New, InProgress, Waiting, Resolved, Closed, and so on.
- StatusCdMeaning; string; The display value of the status lookup code for the service request, such as New, or In-Progress.
- StatusTypeCd; string; The code indicating the status type of the service request. The possible values are, New, In Progress, Waiting, Resolved, and Closed.
- StatusTypeCdMeaning; string; The display value of the status type lookup code for the service request, such as New, or Resolved.
- StripeCd; string; The application stripe of the service request.
- SurveyResponseDate; string; The date and time when the response to this survey was submitted to the survey vendor.
- SurveySentDate; string; The date and time when survey was last sent for this service request.
- TimeRemaining; string; The time remaining in the milestone.
- TimezoneCode; string; The service request time zone optionally used for computing the milestone due date.
- Title; string; A brief title of the service request.
- TransferCount; integer; The count showing how many times a service request has been transferred.
- TransferNote; string; This field contains information about transfer note.
- TransferReasonCd; string; The lookup code that indicates the transfer reason.
- UniqueExternalSystemReference; string; The unique alternative identifier of the service request in the original reference system. You can this column to store the identifier of the service request in the external application you're integrating with.
- WarnedFlag; boolean; Indicates that the milestone passed the warning threshold.
totalResults: boolean

The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".

Header Parameters

Metadata-Context:

If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
REST-Framework-Version:

The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

Response

Supported Media Types

application/json

Default Response

The following table describes the default response for this task.

Headers

Metadata-Context:

If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
REST-Framework-Version:

The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Root Schema : serviceRequests

Type: object

Show Source

count(required): integer

The number of resource instances returned in the current range.
hasMore(required): boolean

Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false.
items: array Items

Title: Items

The items in the collection.
limit(required): integer

The actual paging size used by the server.
links(required): array Links

Title: Links

The link relations associated with the resource instance.
offset(required): integer

The offset value used in the current page.
totalResults: integer

The estimated row count when "?totalResults=true", otherwise the count is not included.

{
    "required":[
        "count",
        "hasMore",
        "limit",
        "links",
        "offset"
    ],
    "type":"object",
    "properties":{
        "totalResults":{
            "type":"integer",
            "description":"The estimated row count when \"?totalResults=true\", otherwise the count is not included."
        },
        "offset":{
            "type":"integer",
            "description":"The offset value used in the current page."
        },
        "count":{
            "type":"integer",
            "description":"The number of resource instances returned in the current range."
        },
        "hasMore":{
            "type":"boolean",
            "description":"Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false."
        },
        "limit":{
            "type":"integer",
            "description":"The actual paging size used by the server."
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "items":{
            "title":"Items",
            "type":"array",
            "description":"The items in the collection.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-item-response"
            }
        }
    },
    "x-hints":{
        "usage":"BusinessObject",
        "group":"OEC"
    }
}

Nested Schema : Items

Type: array

Title: Items

The items in the collection.

Show Source

Array of: object serviceRequests-item-response

{
    "title":"Items",
    "type":"array",
    "description":"The items in the collection.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-item-response

Type: object

Show Source

AccountPartyEmailAddress: string

Title: Account Party Email Address

Read Only: true

Maximum Length: 320

The e-mail address of the account on the service request.
AccountPartyFormattedPhoneNumber: string

Title: Account Party Formatted Phone Number

Read Only: true

The formatted phone number of the account on the service request.
AccountPartyId: integer (int64)

Title: Account ID

The unique identifier of the account party associated with the service request.
AccountPartyName: string

Title: Account Name

Read Only: true

Maximum Length: 360

The name of the account party.
AccountPartyNumber: string

Title: Account Number

Read Only: true

Maximum Length: 30

The public unique identifier of the account associated with the service request.
AccountPartyPreferredContactMethod: string

Title: Account Party Preferred Contact Method

Read Only: true

Maximum Length: 30

The preferred contact method of the account on the service request.
AccountPartyUniqueName: string

Title: Account

Maximum Length: 900

The unique name to identify the account.
activities: array Activities

Title: Activities

The activities resource is used to view, create, update, and delete the activities associated with a service request. Activities are the tasks that resource members work on to resolve or complete a service request.
addresses: array Service Addresses

Title: Service Addresses

A service address represents the location information that will guide technicians in providing service to the right location. The service address can be an existing address in the system, or it can be entered as a single-use address.
AffectedPartyAssignmentNumber: string

Title: Affected Party Person Assignment Number

Maximum Length: 50

The unique assignment number of the affected party person for the service request.
AffectedPartyPersonId: string

Title: Affected Party

The unique identifier of the affected person on the service request. This field is only applicable for the human resource help desk application.
AffectedPartyPersonName: string

Title: Affected Party Person Name

Read Only: true

The display name of the affected party person in the service request.
AssetId: integer (int64)

Title: Asset

The unique identifier of the asset associated with the service request.
AssetNumber: string

Title: Asset Number

Maximum Length: 100

The asset number associated with the service request.
AssetSerialNumber: string

Title: Asset Serial Number

Read Only: true

Maximum Length: 100

The serial number of the asset that is associated with the service request.
AssigneeEmailAddress: string

Title: Email

Read Only: true

Maximum Length: 320

The email address of the assignee.
AssigneeFormattedAddress: string

Title: Assignee Formatted Address

Read Only: true

The formatted address of the service request assignee.
AssigneeFormattedPhoneNumber: string

Title: Assignee Phone

Read Only: true

The phone number of the resource to whom the service request is assigned.
AssigneePartyId: integer (int64)

Title: Assigned to Party ID

Read Only: true

The unique identifier of the party object associated with the service request assignee.
AssigneePersonName: string

Title: Assigned To

Maximum Length: 360

The name of the assignee.
AssigneeResourceId: integer (int64)

Title: Assigned to Resource ID

The foreign key of the party object associated with the service request assignee.
AssigneeResourceNumber: string

Title: Assigned to Resource Number

Read Only: true

Maximum Length: 30

The public unique identifier of the assignee of the service request.
Attachment: array Attachments

Title: Attachments

The attachments resource is used to view, create, update, and delete attachments of a service request. An attachment includes additional information about a service request.
BillToCustomerAccountDescription: string

Title: Bill-To Customer Account Description

Read Only: true

Maximum Length: 240

The description of the customer account to be billed for work performed on the service request.
BillToCustomerAccountId: integer (int64)

Title: Bill to Customer Account ID

The customer account to be billed for work performed on the service request.
BillToCustomerAccountNumber: string

Title: Bill-To Customer Account Number

Read Only: true

Maximum Length: 30

The PUID for the customer account to be billed for work performed on the service request.
BillToCustomerAccountSiteId: integer (int64)

Title: Bill to Customer Account Site ID

The customer account site to be billed for work performed on the service request.
BillToCustomerAccountSiteUsageNumber: string

Title: Bill-To Customer Account Site Usage Number

Maximum Length: 255

The PUID for the customer account site bill-to usage.
BillToCustomerId: integer (int64)

Title: Bill to Customer ID

The customer to be billed for work performed on the service request.
BillToCustomerName: string

Title: Bill-To Customer Name

Read Only: true

Maximum Length: 360

The name of the customer to be billed for work performed on the service request.
BillToCustomerNumber: string

Title: Bill-To Customer Number

Read Only: true

Maximum Length: 30

The PUID for the customer to be billed for work performed on the service request.
BillToPartySiteFormattedAddress: string

Title: Bill-To Party Site Formatted Address

Maximum Length: 5000

The formatted address for the customer site to be billed for work performed on the service request.
BillToPartySiteId: integer (int64)

Title: Bill-To Party Site ID

The address of the customer site to be billed for work performed on the service request.
BillToPartySiteLocationId: integer (int64)

Title: Bill-To Party Site Location ID

Read Only: true

The location of the customer site to be billed for work performed on the service request.
BillToPartySiteName: string

Title: Bill-To Party Site Name

Read Only: true

Maximum Length: 240

The name of the customer site to be billed for work performed on the service request.
BillToPartySiteNumber: string

Title: Bill-To Party Site Number

Read Only: true

Maximum Length: 30

The PUID for the customer site to be billed for work performed on the service request.
BUOrgId: integer (int64)

Title: Business Unit

The unique identifier of the business unit associated with the service request.
BusinessUnitName: string

Title: Business Unit Name

Read Only: true

Maximum Length: 255

The name of the business unit associated with the service request.
CaseId: integer (int64)

Title: Case ID

The unique identifier of the case associated with the service request.
CaseNumber: string

Title: Case Number

Maximum Length: 255

The public unique identifier of the case associated with the service request.
CategoryCode: string

Title: Category Code

Read Only: true

Maximum Length: 290

Indicates the alternate key of the category associated to the service request.
CategoryId: integer (int64)

Title: Category

The unique identifier of the service request category.
CategoryName: string

Title: Category Name

Read Only: true

Maximum Length: 400

The name of the category associated with the service request.
channelCommunication: array Channel Communications

Title: Channel Communications

The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.
ChannelId: integer

Title: Channel

The unique identifier of the service request channel.
ChannelTypeCd: string

Title: Channel Type

Maximum Length: 30

The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
ChannelTypeCdMeaning: string

Title: Channel Type Value

Read Only: true

Maximum Length: 255

The display value of the channel type lookup code for the service request, such as Chat, Phone, or Email.
ClosedDate: string (date-time)

Title: Date Closed

The date when the service request was closed (if closed).
ComplianceFlag: boolean

Title: Compliance

Read Only: true

Maximum Length: 1

Indicates whether the milestone is compliant or not. The default value is true.
contacts: array Contact Members

Title: Contact Members

The contact members resource is used to view, create, update, and delete contact members. Contacts are a list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents also communicate service request resolutions, or other information, with contacts. The communication channels include e-mail, Twitter accounts, and telephone.
CorpCurrencyCode: string

Title: Corporate Currency Code

Maximum Length: 15

The corporate currency code associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the service request.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the service request was created.
CriticalFlag: boolean

Title: Critical

Maximum Length: 1

Default Value: false

Indicates whether the service request is critical. If critical, the value is Y, else the value is N.
CurcyConvRateType: string

Title: Currency Conversion Rate Type

Maximum Length: 30

The currency conversion rate type associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the value for this attribute using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
CurrencyCode: string

Title: Currency Code

Maximum Length: 15

The currency code associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup RatedCurrenciesVA.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates whether a service request is deleted and not to be displayed in the UI. The default value is false.
DueDate: string (date-time)

Title: Due Date

Read Only: true

The date when the milestone is due.
FirstTransferDate: string (date-time)

Title: First Transfer Date

The date when the service request was first transferred.
HeaderFlag: boolean

Title: Header

Read Only: true

Maximum Length: 1

Indicates whether the milestone is a service request header milestone or not.
IBAssetDescription: string

Title: Installed Base Asset Description

Read Only: true

Maximum Length: 240

The description of the installed base asset associated with the service request.
IBAssetId: integer (int64)

Title: Installed Base Asset ID

The unique identifier of the install base asset associated with the service request.
IBAssetLocation: string

Title: Installed Base Asset Location

Maximum Length: 5000

The location address of the installed base asset associated with the service request.
IBAssetLocationType: string

Title: Installed Base Asset Location Type

Read Only: true

Maximum Length: 80

The location type of the installed base asset associated with the service request.
IBAssetNumber: string

Title: Installed Base Asset Number

Read Only: true

Maximum Length: 80

The installed base asset number associated with the service request.
IBAssetSerialNumber: string

Title: Installed Base Asset Serial Number

Read Only: true

Maximum Length: 80

The serial number of the install base asset associated with the service request.
InternalPriorityCd: string

Title: Internal Priority Code

Maximum Length: 30

The code indicating the internal priority of the service request. For example, High, Normal, Low, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_INT_PRIORITY_CD.
InventoryItemId: integer (int64)

Title: Inventory Item ID

The unique identifier of the product associated with the service request.
InventoryOrgId: integer (int64)

Title: Inventory Organization ID

The unique identifier of the organization of the product that is associated with the service request.
LanguageCd: string

Title: Language Code

Maximum Length: 30

The code indicating the customer's preferred language for the service request. For example, en, fr, and so on.
LastReopenDate: string (date-time)

Title: Date Reopened

The date and time when the service request was last reopened.
LastResolvedDate: string (date-time)

Title: Resolution Date

The date and time when the service request was last resolved.
LastTransferDate: string (date-time)

Title: Last Transfer Date

Indicates the date and time of the last transfer of the service request.
LastTransferredBy: string

Title: Last Transferred By

Maximum Length: 64

The user who last transferred the service request.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the service request was last updated.
LastUpdatedBy: string

Title: Last Updated by Login ID

Read Only: true

Maximum Length: 64

The user who last updated the service request.
LastUpdatedByDisplayName: string

Title: Last Updated By

Read Only: true

Maximum Length: 3600

The display name of the user who last update the service request.
LastUpdatedByEmailAddress: string

Title: Last Updated by Email Address

Read Only: true

Maximum Length: 255

The e-mail address of the person who last updated the service request.
LastUpdatedByPartyId: integer (int64)

Title: Last Updated by Party ID

The unique identifier of the party of the user who last updated the service request.
LastUpdatedByPartyNumber: string

Title: Last Updated by Party Number

Read Only: true

Maximum Length: 30

The public unique identifier of the person who last updated the service request.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The application login id of the user who last updated the service request.
links: array Links

Title: Links

The link relations associated with the resource instance.
LoyMemberId: integer (int64)

Title: Loyalty Member

The unique identifier of the loyalty member associated with the customer contact.
LoyMemberName: string

Title: Loyalty Member

Maximum Length: 100

The name of the loyalty member associated with the customer contact.
LoyMemberNumber: string

Title: Loyalty Member Number

Read Only: true

Maximum Length: 30

The public unique loyalty member identifier of the service request primary contact.
messages: array Messages

Title: Messages

The messages resource is used to view, create, update, and delete service request messages. Messages contain information about every communication update to the service request from both, the internal agent and the customer. For example, "We have credited your account for the value of the call. You should see a credit in your next monthly bill." or "We have notified the billing department about the issue. This issue should not recur.".
MilestoneConfigId: integer (int64)

Title: Configuration ID

Read Only: true

The unique identifier of the milestone configuration.
MilestoneLabel: string

Title: Milestone Name

Read Only: true

Maximum Length: 255

The display name of the milestone.
MilestoneStatusCd: string

Title: Milestone Status

Read Only: true

Maximum Length: 255

The code indicating the status of the milestone. For example, In Progress, Complete. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
NetworkTypeCd: string

Title: Network

Read Only: true

Maximum Length: 30

The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.
OpenDate: string (date-time)

Title: Date Reported

The date when the service request was reported by the customer. Typically, the value is the same as Creation Date. However, if the service request was migrated from another system then the Creation Date is the date the SR was created and Date Reported is the date the customer reported the service request.
OriginalSystemReference: string

Title: Original System

Maximum Length: 255

The reference to the service request record in the original system from which service request was imported (if imported).
OwnerTypeCd: string

Title: Owner Type

Maximum Length: 30

The code indicating the type of the service request owner. For example, a customer or a partner.
PartnerAccountPartyId: integer (int64)

Title: Partner Account Party ID

The unique identifier of the partner account party.
PartnerAccountPartyName: string

Title: Partner Account

Maximum Length: 360

The name of the partner account party. Two accounts can have the same party name but not the same unique name.
PartnerAccountPartyNumber: string

Title: Partner Account Number

Read Only: true

Maximum Length: 30

The public unique identifier of the partner account associated with the service request.
PartnerAccountPartyUniqueName: string

Title: Partner Account

Maximum Length: 900

The unique name to identify the partner account.
PrimaryContactAssignmentNumber: string

Title: Primary Contact Person Assignment Number

Maximum Length: 50

The unique assignment number of the primary contact of the service request.
PrimaryContactDoNotContactFlag: boolean

Title: Primary Contact Do Not Contact

Read Only: true

Maximum Length: 1

Indicates that the primary contact of the service request does not want to be contacted. The default value is false.
PrimaryContactEmailAddress: string

Title: Primary Contact Email

Read Only: true

Maximum Length: 320

The e-mail address of the primary contact associated with the service request.
PrimaryContactFormattedAddress: string

Title: Primary Contact Formatted Address

Read Only: true

The formatted address of the primary contact of the service request.
PrimaryContactFormattedPhoneNumber: string

Title: Primary Contact Phone

Read Only: true

The phone number of the primary contact.
PrimaryContactPartyId: integer (int64)

Title: Primary Contact ID

The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
PrimaryContactPartyName: string

Title: Primary Contact

Maximum Length: 360

The name of the service request primary contact.
PrimaryContactPartyNumber: string

Title: Primary Contact Number

Read Only: true

Maximum Length: 30

The public unique identifier of the primary contact associated of the service request.
PrimaryContactPartyUniqueName: string

Title: Primary Contact Unique Name

Maximum Length: 900

The unique party name associated with the primary contact.
PrimaryContactPersonId: integer (int64)

Title: Primary Contact Person ID

The identifier of the primary contact person of the service request. This field is only applicable for the human resource help desk application.
PrimaryContactPreferredContactMethod: string

Title: Primary Contact Preferred Contact Method

Read Only: true

Maximum Length: 30

The preferred contact method of the primary contact of the service request.
ProblemCd: string

Title: Problem Type Code

Maximum Length: 30

The code indicating the problem with a service request. A list of accepted values is defined in the lookup: ORA_SVC_SR_PROBLEM_TYPE_CD. For example, ORA_SVC_DOCS, ORA_SVC_PRODUCT.
ProblemDescription: string

Title: Problem Description

Maximum Length: 1000

The service request's problem description/statement and the steps to reproduce the issue.
ProdGroupId: integer (int64)

Title: Product Group ID

The unique identifier of the product group associated with the service request.
ProdGroupName: string

Title: Product Group

Maximum Length: 255

The name of the product group associated with the service request.
ProductGroupReferenceNumber: string

Title: Product Group Reference Number

The public unique identifier of the product associated with the service request.
ProductItemDescription: string

Title: Product Description

Maximum Length: 255

The description of the product associated with the service request.
ProductItemNumber: string

Title: Product Number

Read Only: true

Maximum Length: 255

The alternate key identifier of the product associated with the service request.
ProductItemOrgId: integer (int64)

Title: Product Organization

Read Only: true

The unique identifier of the organization of the product that is associated with the service request.
PurchaseOrder: string

Title: Purchase Order

Maximum Length: 50

The purchase order associated with the service request.
QueueId: integer (int64)

Title: Assigned Queue ID

The unique identifier of the queue to which the service request is assigned.
QueueName: string

Title: Queue

Maximum Length: 400

The name of the queue associated with the service request.
QueueNumber: string

Title: Queue Number

Read Only: true

Maximum Length: 30

The public unique identifier of the service request queue.
RecordSet: string

Title: Search Filter

Read Only: true

The record set selected by the user. The selected record set is used to filter the search results.
ReportedByEmailAddress: string

Title: Reported by Email ID

Read Only: true

Maximum Length: 320

The e-mail address of the person who reported the service request.
ReportedByFormattedPhoneNumber: string

Title: Reported by Phone Number

Read Only: true

The formatted phone number of the person who reported the service request.
ReportedByPartyId: integer (int64)

Title: Reported by Party ID

The user who created the service request in the system.
ReportedByPartyName: string

Title: Reported By

Read Only: true

Maximum Length: 360

The person who reported the service request.
ReportedByPartyNumber: string

Title: Reported by Party Number

Read Only: true

Maximum Length: 30

The public unique identifier of the person who reported the service request.
ReportedByPartyUniqueName: string

Title: Reported by Unique Name

Read Only: true

Maximum Length: 900

The unique name of the user who created the service request.
ResolutionCd: string

Title: Resolution Code

Maximum Length: 30

The code indicating the type of resolution of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.
ResolutionCdMeaning: string

Title: Resolution Value

Read Only: true

The display value of the resolution lookup code for the service request, such as Satisfied.
ResolvedBy: string

Title: Resolved By

Maximum Length: 64

The name of the person who initiated the resolution process.
ResolveDescription: string

Title: Solution Description

Maximum Length: 1000

A brief description of how the problem was resolved.
ResolveOutcomeCd: string

Title: Outcome

Maximum Length: 30

The code indicating the type of resolution that was achieved for the Service Request.
ResolveOutcomeCdMeaning: string

Title: Outcome Value

Read Only: true

The display value of the resolution outcome lookup code for the service request, such as Solution Provided.
resourceMembers: array Resources

Title: Resources

Resources is used to view, create, update, and delete resource members. Resource members are a list of employees or partners, such as service representatives, service managers, or product managers, who can take ownership of items, such as service or knowledge authoring requests, in a queue.
ServiceProfileId: integer (int64)

Title: Service Profile ID

The service profile associated with the service request.
ServiceProfileName: string

Title: Service Profile Name

Read Only: true

Maximum Length: 400

The name of the service profile associated with the service request.
ServiceProfileNumber: string

Title: Service Profile Number

Read Only: true

Maximum Length: 30

The PUID for the service profile associated with the service request.
ServiceProfilePartySiteId: integer (int64)

Title: Service Profile Site ID

Read Only: true

The address of the service profile associated with the service request.
ServiceProfilePartySiteLocationId: integer (int64)

Title: Service Profile Site Location ID

Read Only: true

The location of the service profile associated with the service request.
ServiceProfilePartySiteName: string

Title: Service Profile Site Party Name

Read Only: true

Maximum Length: 240

The name of the address of the service profile associated with the service request.
ServiceProfilePartySiteNumber: string

Title: Service Profile Site Party Number

Read Only: true

Maximum Length: 30

The PUID of the address of the service profile associated with the service request.
ServiceProfileSiteFormattedAddress: string

Title: Service Profile Formatted Address

Maximum Length: 5000

The formatted address of the service profile associated with the service request.
ServiceZoneId: integer (int64)

Title: Region Identifier

The unique identifier of the service request region.
ServiceZoneName: string

Title: Service Region

Read Only: true

Maximum Length: 360

The name of the service request region.
SeverityCd: string

Title: Severity

Maximum Length: 30

The code indicating the severity of the service request. For example, Sev1, Sev2, Sev3, and Sev4.
SeverityCdMeaning: string

Title: Severity Value

Read Only: true

The display value of the severity lookup code for the service request, such as High.
SeverityColorCd: string

Title: Severity Color Code

Read Only: true

The code indicating the color code for the service request severity.
SeverityRank: integer

Title: Severity Rank

Read Only: true

The code indicating the severity of the service request.
smartActions: array Smart Actions

Title: Smart Actions

The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
SocialPrivateFlag: boolean

Title: Private Social Post

Maximum Length: 1

Default Value: false

Indicates if the service request was created from a private social post. The default value is false.
SourceCd: string

Title: Source Code

Maximum Length: 30

The code indicating how the service request was created in the application. For example, Agent_UI, Customer_UI, API, and so on. A list of accepted values is defined in the lookup ORA_SVC_SOURCE_CD .
SrCreatedBy: string

Title: Source System SR Created By

Maximum Length: 64

The user who created the service request.
SrId: integer (int64)

Title: Service Request ID

Read Only: true

The unique identifier of the service request record.
srInteractionReferences: array Interaction References

Title: Interaction References

The interaction references resource is used to view the relationship between an interaction and a service request.
SrLastUpdateDate: string (date-time)

Title: Last Update Date in Source System

The date and time when the service request was last updated.
SrLastUpdatedBy: string

Title: Source System SR Last Updated By

Maximum Length: 64

The user who last updated the service request. It defaults to LAST_UPDATED_BY if null, or for migration, set to the user who last updated the row.
SrLastUpdateLogin: string

Title: Source System SR Last Updated by User Login ID

Maximum Length: 32

The application login id of the user who last updated the service request.
srMilestone: array Milestones

Title: Milestones

The milestones resource is used to view, create, update, and delete the milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, or a resolution time of three days for service requests with severity level 2.
SrMilestoneId: integer (int64)

Title: Milestone ID

Read Only: true

The unique identifier of the milestone associated with the service request.
SrNumber: string

Title: Reference Number

Maximum Length: 30

The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.
srReferences: array Service Request References

Title: Service Request References

The service request references resource is used to view, create, and delete service request references. Service request references are a list of objects linked to the service request. For example, a list of knowledge articles linked to the service request.
srTags: array Tags

Title: Tags

The tags resource is used to view, create, and delete keywords or terms assigned to a service request. Tags help describe and classify a service request.
StatusCd: string

Title: Status

Maximum Length: 30

The code indicating the status of the service request. For example, New, InProgress, Waiting, Resolved, Closed, and so on.
StatusCdMeaning: string

Title: Status Value

Read Only: true

The display value of the status lookup code for the service request, such as New, or In-Progress.
StatusTypeCd: string

Title: Status Type

Read Only: true

Maximum Length: 30

The code indicating the status type of the service request. The possible values are, New, In Progress, Waiting, Resolved, and Closed.
StatusTypeCdMeaning: string

Title: Status Type Value

Read Only: true

The display value of the status type lookup code for the service request, such as New, or Resolved.
StripeCd: string

Title: Stripe Code

Maximum Length: 30

The application stripe of the service request.
SurveyResponseDate: string (date-time)

Title: Survey Response Date

Read Only: true

The date and time when the response to this survey was submitted to the survey vendor.
SurveySentDate: string (date-time)

Title: Survey Sent Date

Read Only: true

The date and time when survey was last sent for this service request.
TimeRemaining: string

Title: Time Remaining

Read Only: true

The time remaining in the milestone.
TimezoneCode: string

Title: Time Zone Code

Maximum Length: 50

The service request time zone optionally used for computing the milestone due date.
Title: string

Title: Title

Maximum Length: 400

A brief title of the service request.
TransferCount: integer (int64)

Title: Transfer Count

The count showing how many times a service request has been transferred.
TransferNote: string

Title: Transfer Note

Maximum Length: 1500

This field contains information about transfer note.
TransferReasonCd: string

Title: Transfer Reason

Maximum Length: 30

The lookup code that indicates the transfer reason.
UniqueExternalSystemReference: string

Title: Unique External System Reference Number

Maximum Length: 255

The unique alternative identifier of the service request in the original reference system. You can this column to store the identifier of the service request in the external application you're integrating with.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the service request has been updated.
WarnedFlag: boolean

Title: Warned

Read Only: true

Maximum Length: 1

Indicates that the milestone passed the warning threshold.

{
    "type":"object",
    "properties":{
        "CategoryCode":{
            "title":"Category Code",
            "maxLength":"290",
            "type":"string",
            "description":"Indicates the alternate key of the category associated to the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProdGroupId":{
            "title":"Product Group ID",
            "type":"integer",
            "description":"The unique identifier of the product group associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProdGroupName":{
            "title":"Product Group",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the product group associated with the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ProblemDescription":{
            "title":"Problem Description",
            "maxLength":"1000",
            "type":"string",
            "description":"The service request's problem description/statement and the steps to reproduce the issue.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ServiceRequestEO.ProblemDescription",
                "protectionObjectTitle":"Problem Description",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Problem Description"
            },
            "x-queryable":true
        },
        "ProductItemDescription":{
            "title":"Product Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the product associated with the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CurcyConvRateType":{
            "title":"Currency Conversion Rate Type",
            "maxLength":"30",
            "type":"string",
            "description":"The currency conversion rate type associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the value for this attribute using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.",
            "nullable":true,
            "x-queryable":false
        },
        "SourceCd":{
            "title":"Source Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating how the service request was created in the application. For example, Agent_UI, Customer_UI, API, and so on. A list of accepted values is defined in the lookup ORA_SVC_SOURCE_CD .",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CurrencyCode":{
            "title":"Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The currency code associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup RatedCurrenciesVA.",
            "nullable":true,
            "x-queryable":false
        },
        "ServiceProfilePartySiteLocationId":{
            "title":"Service Profile Site Location ID",
            "type":"integer",
            "description":"The location of the service profile associated with the service request.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "HeaderFlag":{
            "title":"Header",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the milestone is a service request header milestone or not.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "FirstTransferDate":{
            "title":"First Transfer Date",
            "type":"string",
            "description":"The date when the service request was first transferred.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "IBAssetId":{
            "title":"Installed Base Asset ID",
            "type":"integer",
            "description":"The unique identifier of the install base asset associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactEmailAddress":{
            "title":"Primary Contact Email",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the primary contact associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            }
        },
        "IBAssetLocationType":{
            "title":"Installed Base Asset Location Type",
            "maxLength":"80",
            "type":"string",
            "description":"The location type of the installed base asset associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account party associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactPartyId":{
            "title":"Primary Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ReportedByFormattedPhoneNumber":{
            "title":"Reported by Phone Number",
            "type":"string",
            "description":"The formatted phone number of the person who reported the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ReportedByPrimaryPhoneAreaCode",
                    "ReportedByPrimaryPhoneContactPtId",
                    "ReportedByPrimaryPhoneCountryCode",
                    "ReportedByPrimaryPhoneExtension",
                    "ReportedByPrimaryPhoneLineType",
                    "ReportedByPrimaryPhoneNumber"
                ]
            }
        },
        "OwnerTypeCd":{
            "title":"Owner Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the service request owner. For example, a customer or a partner.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "SeverityColorCd":{
            "title":"Severity Color Code",
            "type":"string",
            "description":"The code indicating the color code for the service request severity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "SeverityCd"
                ]
            }
        },
        "LastUpdatedBy":{
            "title":"Last Updated by Login ID",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusCdMeaning":{
            "title":"Status Value",
            "type":"string",
            "description":"The display value of the status lookup code for the service request, such as New, or In-Progress.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "StatusCd"
                ]
            },
            "x-queryable":true
        },
        "InventoryItemId":{
            "title":"Inventory Item ID",
            "type":"integer",
            "description":"The unique identifier of the product associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactPersonId":{
            "title":"Primary Contact Person ID",
            "type":"integer",
            "description":"The identifier of the primary contact person of the service request. This field is only applicable for the human resource help desk application.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18",
                "dependencies":[
                    "PrimaryContactAssignmentNumber"
                ]
            },
            "x-queryable":true
        },
        "SurveyResponseDate":{
            "title":"Survey Response Date",
            "type":"string",
            "description":"The date and time when the response to this survey was submitted to the survey vendor.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InventoryOrgId":{
            "title":"Inventory Organization ID",
            "type":"integer",
            "description":"The unique identifier of the organization of the product that is associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "BillToCustomerNumber":{
            "title":"Bill-To Customer Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates whether a service request is deleted and not to be displayed in the UI. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrimaryContactPartyNumber":{
            "title":"Primary Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the primary contact associated of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyName":{
            "title":"Account Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the account party.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AssigneePersonName":{
            "title":"Assigned To",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the assignee.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "messages":{
            "title":"Messages",
            "type":"array",
            "description":"The messages resource is used to view, create, update, and delete service request messages. Messages contain information about every communication update to the service request from both, the internal agent and the customer. For example, \"We have credited your account for the value of the call. You should see a credit in your next monthly bill.\" or  \"We have notified the billing department about the issue. This issue should not recur.\".",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-messages-item-response"
            }
        },
        "ServiceProfilePartySiteName":{
            "title":"Service Profile Site Party Name",
            "maxLength":"240",
            "type":"string",
            "description":"The name of the address of the service profile associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneConfigId":{
            "title":"Configuration ID",
            "type":"integer",
            "description":"The unique identifier of the milestone configuration.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ComplianceFlag":{
            "title":"Compliance",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the milestone is compliant or not. The default value is true.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AssetId":{
            "title":"Asset",
            "type":"integer",
            "description":"The unique identifier of the asset associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "IBAssetSerialNumber":{
            "title":"Installed Base Asset Serial Number",
            "maxLength":"80",
            "type":"string",
            "description":"The serial number of the install base asset associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "TimezoneCode":{
            "title":"Time Zone Code",
            "maxLength":"50",
            "type":"string",
            "description":"The service request time zone optionally used for computing the milestone due date.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "BillToCustomerId":{
            "title":"Bill to Customer ID",
            "type":"integer",
            "description":"The customer to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "srReferences":{
            "title":"Service Request References",
            "type":"array",
            "description":"The service request references resource is used to view, create, and delete service request references. Service request references are a list of objects linked to the service request. For example, a list of knowledge articles linked to the service request.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srReferences-item-response"
            }
        },
        "AccountPartyFormattedPhoneNumber":{
            "title":"Account Party Formatted Phone Number",
            "type":"string",
            "description":"The formatted phone number of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AccountPartyPrimaryPhoneAreaCode",
                    "AccountPartyPrimaryPhoneContactPtId",
                    "AccountPartyPrimaryPhoneCountryCode",
                    "AccountPartyPrimaryPhoneExtension",
                    "AccountPartyPrimaryPhoneLineType",
                    "AccountPartyPrimaryPhoneNumber"
                ]
            }
        },
        "ServiceProfileSiteFormattedAddress":{
            "title":"Service Profile Formatted Address",
            "maxLength":"5000",
            "type":"string",
            "description":"The formatted address of the service profile associated with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name to identify the account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssigneeResourceId":{
            "title":"Assigned to Resource ID",
            "type":"integer",
            "description":"The foreign key of the party object associated with the service request assignee.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "resourceMembers":{
            "title":"Resources",
            "type":"array",
            "description":"Resources is used to view, create, update, and delete resource members. Resource members are a list of employees or partners, such as service representatives, service managers, or product managers, who can take ownership of items, such as service or knowledge authoring requests, in a queue.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-resourceMembers-item-response"
            }
        },
        "ResolveOutcomeCd":{
            "title":"Outcome",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of resolution that was achieved for the Service Request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the account associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the milestone associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ServiceProfilePartySiteId":{
            "title":"Service Profile Site ID",
            "type":"integer",
            "description":"The address of the service profile associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactAssignmentNumber":{
            "title":"Primary Contact Person Assignment Number",
            "maxLength":"50",
            "type":"string",
            "description":"The unique assignment number of the primary contact of the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "AssigneeFormattedAddress":{
            "title":"Assignee Formatted Address",
            "type":"string",
            "description":"The formatted address of the service request assignee.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AssigneeIdenAddrLocationId",
                    "AssigneeCountry",
                    "AssigneePersonalAddressFlag"
                ]
            }
        },
        "IBAssetDescription":{
            "title":"Installed Base Asset Description",
            "maxLength":"240",
            "type":"string",
            "description":"The description of the installed base asset associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrCreatedBy":{
            "title":"Source System SR Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request.",
            "nullable":false,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "CreatedBy"
                ]
            }
        },
        "SrLastUpdatedBy":{
            "title":"Source System SR Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request. It defaults to LAST_UPDATED_BY if null, or for migration, set to the user who last updated the row.",
            "nullable":false,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "LastUpdatedBy"
                ]
            }
        },
        "CaseNumber":{
            "title":"Case Number",
            "maxLength":"255",
            "type":"string",
            "description":"The public unique identifier of the case associated with the service request.",
            "nullable":true,
            "x-queryable":false
        },
        "channelCommunication":{
            "title":"Channel Communications",
            "type":"array",
            "description":"The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-channelCommunication-item-response"
            }
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party ID",
            "type":"integer",
            "description":"The unique identifier of the partner account party.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "IBAssetNumber":{
            "title":"Installed Base Asset Number",
            "maxLength":"80",
            "type":"string",
            "description":"The installed base asset number associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceProfileId":{
            "title":"Service Profile ID",
            "type":"integer",
            "description":"The service profile associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SocialPrivateFlag":{
            "title":"Private Social Post",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the service request was created from a private social post. The default value is false.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "MilestoneLabel":{
            "title":"Milestone Name",
            "maxLength":"255",
            "type":"string",
            "description":"The display name of the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UniqueExternalSystemReference":{
            "title":"Unique External System Reference Number",
            "maxLength":"255",
            "type":"string",
            "description":"The unique alternative identifier of the service request in the original reference system. You can this column to store the identifier of the service request in the external application you're integrating with.",
            "nullable":true,
            "x-queryable":true
        },
        "BillToPartySiteFormattedAddress":{
            "title":"Bill-To Party Site Formatted Address",
            "maxLength":"5000",
            "type":"string",
            "description":"The formatted address for the customer site to be billed for work performed on the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ResolutionCdMeaning":{
            "title":"Resolution Value",
            "type":"string",
            "description":"The display value of the resolution lookup code for the service request, such as Satisfied.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ResolutionCd"
                ]
            },
            "x-queryable":true
        },
        "BillToCustomerAccountSiteId":{
            "title":"Bill to Customer Account Site ID",
            "type":"integer",
            "description":"The customer account site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the service request. For example, New, InProgress, Waiting, Resolved, Closed, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyEmailAddress":{
            "title":"Account Party Email Address",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "CaseId":{
            "title":"Case ID",
            "type":"integer",
            "description":"The unique identifier of the case associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SeverityCdMeaning":{
            "title":"Severity Value",
            "type":"string",
            "description":"The display value of the severity lookup code for the service request, such as High.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SeverityCd"
                ]
            },
            "x-queryable":true
        },
        "PartnerAccountPartyUniqueName":{
            "title":"Partner Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name to identify the partner account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "srInteractionReferences":{
            "title":"Interaction References",
            "type":"array",
            "description":"The interaction references resource is used to view the relationship between an interaction and a service request.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srInteractionReferences-item-response"
            }
        },
        "AssigneeFormattedPhoneNumber":{
            "title":"Assignee Phone",
            "type":"string",
            "description":"The phone number of the resource to whom the service request is assigned.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AssigneePrimaryPhoneAreaCode",
                    "AssigneePrimaryPhoneContactPtId",
                    "AssigneePrimaryPhoneCountryCode",
                    "AssigneePrimaryPhoneExtension",
                    "AssigneePrimaryPhoneLineType",
                    "AssigneePrimaryPhoneNumber"
                ]
            }
        },
        "ReportedByPartyNumber":{
            "title":"Reported by Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the person who reported the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceZoneName":{
            "title":"Service Region",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the service request region.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The application stripe of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "StatusTypeCd":{
            "title":"Status Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status type of the service request. The possible values are, New, In Progress, Waiting, Resolved, and Closed.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "BillToPartySiteName":{
            "title":"Bill-To Party Site Name",
            "maxLength":"240",
            "type":"string",
            "description":"The name of the customer site to be billed for work performed on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BUOrgId":{
            "title":"Business Unit",
            "type":"integer",
            "description":"The unique identifier of the business unit associated with the service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            },
            "x-queryable":true
        },
        "PurchaseOrder":{
            "title":"Purchase Order",
            "maxLength":"50",
            "type":"string",
            "description":"The purchase order associated with the service request.",
            "nullable":true,
            "x-queryable":false
        },
        "ClosedDate":{
            "title":"Date Closed",
            "type":"string",
            "description":"The date when the service request was closed (if closed).",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "LastTransferDate":{
            "title":"Last Transfer Date",
            "type":"string",
            "description":"Indicates the date and time of the last transfer of the service request.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ReportedByPartyId":{
            "title":"Reported by Party ID",
            "type":"integer",
            "description":"The user who created the service request in the system.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "contacts":{
            "title":"Contact Members",
            "type":"array",
            "description":"The contact members resource is used to view, create, update, and delete contact members. Contacts are a list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents also communicate service request resolutions, or other information, with contacts. The communication channels include e-mail, Twitter accounts, and telephone.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-contacts-item-response"
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service request was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactFormattedAddress":{
            "title":"Primary Contact Formatted Address",
            "type":"string",
            "description":"The formatted address of the primary contact of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PrimaryContactIdenAddrLocationId",
                    "PrimaryContactCountry",
                    "PrimaryContactPersonalAddressFlag"
                ]
            }
        },
        "LastUpdatedByPartyNumber":{
            "title":"Last Updated by Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the person who last updated the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false
        },
        "addresses":{
            "title":"Service Addresses",
            "type":"array",
            "description":"A service address represents the location information that will guide technicians in providing service to the right location. The service address can be an existing address in the system, or it can be entered as a single-use address.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-addresses-item-response"
            }
        },
        "ResolveDescription":{
            "title":"Solution Description",
            "maxLength":"1000",
            "type":"string",
            "description":"A brief description of how the problem was resolved.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ServiceRequestEO.ResolveDescription",
                "protectionObjectTitle":"Solution Description",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Solution Description"
            },
            "x-queryable":true
        },
        "OpenDate":{
            "title":"Date Reported",
            "type":"string",
            "description":"The date when the service request was reported by the customer. Typically, the value is the same as Creation Date. However, if the service request was migrated from another system then the Creation Date is the date the SR was created and Date Reported is the date the customer reported the service request.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":true
        },
        "Attachment":{
            "title":"Attachments",
            "type":"array",
            "description":"The attachments resource is used to view, create, update, and delete attachments of a service request. An attachment includes additional information about a service request.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-Attachment-item-response"
            }
        },
        "AssetNumber":{
            "title":"Asset Number",
            "maxLength":"100",
            "type":"string",
            "description":"The asset number associated with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "smartActions":{
            "title":"Smart Actions",
            "type":"array",
            "description":"The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-smartActions-item-response"
            }
        },
        "LoyMemberId":{
            "title":"Loyalty Member",
            "type":"integer",
            "description":"The unique identifier of the loyalty member associated with the customer contact.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResolveOutcomeCdMeaning":{
            "title":"Outcome Value",
            "type":"string",
            "description":"The display value of the resolution outcome lookup code for the service request, such as Solution Provided.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ResolveOutcomeCd"
                ]
            },
            "x-queryable":true
        },
        "PrimaryContactFormattedPhoneNumber":{
            "title":"Primary Contact Phone",
            "type":"string",
            "description":"The phone number of the primary contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PrimaryContactPrimaryPhoneAreaCode",
                    "PrimaryContactPrimaryPhoneContactPtId",
                    "PrimaryContactPrimaryPhoneCountryCode",
                    "PrimaryContactPrimaryPhoneExtension",
                    "PrimaryContactPrimaryPhoneLineType",
                    "PrimaryContactPrimaryPhoneNumber"
                ]
            }
        },
        "BillToCustomerAccountSiteUsageNumber":{
            "title":"Bill-To Customer Account Site Usage Number",
            "maxLength":"255",
            "type":"string",
            "description":"The PUID for the customer account site bill-to usage.",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdatedByDisplayName":{
            "title":"Last Updated By",
            "maxLength":"3600",
            "type":"string",
            "description":"The display name of the user who last update the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "LastUpdatedBy"
                ]
            },
            "x-queryable":true
        },
        "BillToCustomerAccountDescription":{
            "title":"Bill-To Customer Account Description",
            "maxLength":"240",
            "type":"string",
            "description":"The description of the customer account to be billed for work performed on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrLastUpdateLogin":{
            "title":"Source System SR Last Updated by User Login ID",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the service request.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "LastUpdateLogin"
                ]
            }
        },
        "TransferNote":{
            "title":"Transfer Note",
            "maxLength":"1500",
            "type":"string",
            "description":"This field contains information about transfer note.",
            "nullable":true,
            "x-queryable":true
        },
        "ProblemCd":{
            "title":"Problem Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the problem with a service request. A list of accepted values is defined in the lookup: ORA_SVC_SR_PROBLEM_TYPE_CD. For example, ORA_SVC_DOCS, ORA_SVC_PRODUCT.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "RecordSet":{
            "title":"Search Filter",
            "type":"string",
            "description":"The record set selected by the user. The selected record set is used to filter the search results.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PartnerAccountPartyName":{
            "title":"Partner Account",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the partner account party. Two accounts can have the same party name but not the same unique name.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "CorpCurrencyCode":{
            "title":"Corporate Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The corporate currency code associated with the service request. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.",
            "nullable":true,
            "x-queryable":false
        },
        "IBAssetLocation":{
            "title":"Installed Base Asset Location",
            "maxLength":"5000",
            "type":"string",
            "description":"The location address of the installed base asset associated with the service request.",
            "nullable":true,
            "x-queryable":false
        },
        "AffectedPartyPersonId":{
            "title":"Affected Party",
            "type":"string",
            "description":"The unique identifier of the affected person on the service request. This field is only applicable for the human resource help desk application.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "AffectedPartyAssignmentNumber"
                ]
            }
        },
        "BillToPartySiteLocationId":{
            "title":"Bill-To Party Site Location ID",
            "type":"integer",
            "description":"The location of the customer site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ProductGroupReferenceNumber":{
            "title":"Product Group Reference Number",
            "type":"string",
            "description":"The public unique identifier of the product associated with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ReportedByEmailAddress":{
            "title":"Reported by Email ID",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the person who reported the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "ReportedByPartyName":{
            "title":"Reported By",
            "maxLength":"360",
            "type":"string",
            "description":"The person who reported the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AffectedPartyPersonName":{
            "title":"Affected Party Person Name",
            "type":"string",
            "description":"The display name of the affected party person in the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "AffectedPartyPersonId"
                ]
            },
            "x-queryable":true
        },
        "ServiceProfilePartySiteNumber":{
            "title":"Service Profile Site Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID of the address of the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SeverityCd":{
            "title":"Severity",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the severity of the service request. For example, Sev1, Sev2, Sev3, and Sev4.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Assigned Queue ID",
            "type":"integer",
            "description":"The unique identifier of the queue to which the service request is assigned.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactDoNotContactFlag":{
            "title":"Primary Contact Do Not Contact",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates that the primary contact of the service request does not want to be contacted. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ReportedByPartyUniqueName":{
            "title":"Reported by Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name of the user who created the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LoyMemberNumber":{
            "title":"Loyalty Member Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique loyalty member identifier of the service request primary contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AssetSerialNumber":{
            "title":"Asset Serial Number",
            "maxLength":"100",
            "type":"string",
            "description":"The serial number of the asset that is associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AssigneeEmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the assignee.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            }
        },
        "SurveySentDate":{
            "title":"Survey Sent Date",
            "type":"string",
            "description":"The date and time when survey was last sent for this service request.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdatedByEmailAddress":{
            "title":"Last Updated by Email Address",
            "maxLength":"255",
            "type":"string",
            "description":"The e-mail address of the person who last updated the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "srTags":{
            "title":"Tags",
            "type":"array",
            "description":"The tags resource is used to view, create, and delete keywords or terms assigned to a service request. Tags help describe and classify a service request.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srTags-item-response"
            }
        },
        "LanguageCd":{
            "title":"Language Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the customer's preferred language for the service request. For example, en, fr, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AffectedPartyAssignmentNumber":{
            "title":"Affected Party Person Assignment Number",
            "maxLength":"50",
            "type":"string",
            "description":"The unique assignment number of the affected party person for the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "AssigneeResourceNumber":{
            "title":"Assigned to Resource Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the assignee of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PartnerAccountPartyNumber":{
            "title":"Partner Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the partner account associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "srMilestone":{
            "title":"Milestones",
            "type":"array",
            "description":"The milestones resource is used to view, create, update, and delete the milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, or a resolution time of three days for service requests with severity level 2.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srMilestone-item-response"
            }
        },
        "ChannelTypeCdMeaning":{
            "title":"Channel Type Value",
            "maxLength":"255",
            "type":"string",
            "description":"The display value of the channel type lookup code for the service request, such as Chat, Phone, or Email.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ChannelTypeCd"
                ]
            },
            "x-queryable":true
        },
        "TransferReasonCd":{
            "title":"Transfer Reason",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that indicates the transfer reason.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of resolution of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "dependencies":[
                    "ResolveOutcomeCd"
                ]
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CriticalFlag":{
            "title":"Critical",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request is critical. If critical, the value is Y, else the value is N.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "SrLastUpdateDate":{
            "title":"Last Update Date in Source System",
            "type":"string",
            "description":"The date and time when the service request was last updated.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":false
        },
        "BillToCustomerAccountId":{
            "title":"Bill to Customer Account ID",
            "type":"integer",
            "description":"The customer account to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "BillToCustomerName":{
            "title":"Bill-To Customer Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the customer to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CategoryId":{
            "title":"Category",
            "type":"integer",
            "description":"The unique identifier of the service request category.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18",
                "dependencies":[
                    "BUOrgId",
                    "StripeCd"
                ]
            },
            "x-queryable":true
        },
        "ProductItemOrgId":{
            "title":"Product Organization",
            "type":"integer",
            "description":"The unique identifier of the organization of the product that is associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "NetworkTypeCd":{
            "title":"Network",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "WarnedFlag":{
            "title":"Warned",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates that the milestone passed the warning threshold.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SeverityRank":{
            "title":"Severity Rank",
            "type":"integer",
            "description":"The code indicating the severity of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LastResolvedDate":{
            "title":"Resolution Date",
            "type":"string",
            "description":"The date and time when the service request was last resolved.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "TransferCount":{
            "title":"Transfer Count",
            "type":"integer",
            "description":"The count showing how many times a service request has been transferred.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel",
            "type":"integer",
            "description":"The unique identifier of the service request channel.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "PrimaryContactPreferredContactMethod":{
            "title":"Primary Contact Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"The preferred contact method of the primary contact of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the service request has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrimaryContactPartyName":{
            "title":"Primary Contact",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the service request primary contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "BillToPartySiteNumber":{
            "title":"Bill-To Party Site Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer site to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactPartyUniqueName":{
            "title":"Primary Contact Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the primary contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssigneePartyId":{
            "title":"Assigned to Party ID",
            "type":"integer",
            "description":"The unique identifier of the party object associated with the service request assignee.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "DueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"The date when the milestone is due.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BusinessUnitName":{
            "title":"Business Unit Name",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the business unit associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "InternalPriorityCd":{
            "title":"Internal Priority Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the internal priority of the service request. For example, High, Normal, Low, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_INT_PRIORITY_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request record.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Queue",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the queue associated with the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "BillToCustomerAccountNumber":{
            "title":"Bill-To Customer Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer account to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceProfileName":{
            "title":"Service Profile Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Milestone Status",
            "maxLength":"255",
            "type":"string",
            "description":"The code indicating the status of the milestone. For example, In Progress, Complete. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BillToPartySiteId":{
            "title":"Bill-To Party Site ID",
            "type":"integer",
            "description":"The address of the customer site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AccountPartyPreferredContactMethod":{
            "title":"Account Party Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"The preferred contact method of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusTypeCdMeaning":{
            "title":"Status Type Value",
            "type":"string",
            "description":"The display value of the status type lookup code for the service request, such as New, or Resolved.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "StatusTypeCd"
                ]
            },
            "x-queryable":true
        },
        "LastUpdatedByPartyId":{
            "title":"Last Updated by Party ID",
            "type":"integer",
            "description":"The unique identifier of the party of the user who last updated the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The reference to the service request record in the original system from which service request was imported (if imported).",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "SrNumber"
                ]
            },
            "x-queryable":true
        },
        "Title":{
            "title":"Title",
            "maxLength":"400",
            "type":"string",
            "description":"A brief title of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Reference Number",
            "maxLength":"30",
            "type":"string",
            "description":"The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.",
            "nullable":false,
            "x-queryable":true
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastReopenDate":{
            "title":"Date Reopened",
            "type":"string",
            "description":"The date and time when the service request was last reopened.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ResolvedBy":{
            "title":"Resolved By",
            "maxLength":"64",
            "type":"string",
            "description":"The name of the person who initiated the resolution process.",
            "nullable":true,
            "x-queryable":true
        },
        "TimeRemaining":{
            "title":"Time Remaining",
            "type":"string",
            "description":"The time remaining in the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SrMilestoneId",
                    "MilestoneStatusCd",
                    "DueDate"
                ]
            },
            "x-queryable":true
        },
        "activities":{
            "title":"Activities",
            "type":"array",
            "description":"The activities resource is used to view, create, update, and delete the activities associated with a service request. Activities are the tasks that resource members work on to resolve or complete a service request.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-activities-item-response"
            }
        },
        "LoyMemberName":{
            "title":"Loyalty Member",
            "maxLength":"100",
            "type":"string",
            "description":"The name of the loyalty member associated with the customer contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CategoryName":{
            "title":"Category Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the category associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastTransferredBy":{
            "title":"Last Transferred By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last transferred the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ServiceProfileNumber":{
            "title":"Service Profile Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProductItemNumber":{
            "title":"Product Number",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate key identifier of the product associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceZoneId":{
            "title":"Region Identifier",
            "type":"integer",
            "description":"The unique identifier of the service request region.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Activities

Type: array

Title: Activities

The activities resource is used to view, create, update, and delete the activities associated with a service request. Activities are the tasks that resource members work on to resolve or complete a service request.

Show Source

Array of: object serviceRequests-activities-item-response

{
    "title":"Activities",
    "type":"array",
    "description":"The activities resource is used to view, create, update, and delete the activities associated with a service request. Activities are the tasks that resource members work on to resolve or complete a service request.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-activities-item-response"
    }
}

Nested Schema : Service Addresses

Type: array

Title: Service Addresses

A service address represents the location information that will guide technicians in providing service to the right location. The service address can be an existing address in the system, or it can be entered as a single-use address.

Show Source

Array of: object serviceRequests-addresses-item-response

{
    "title":"Service Addresses",
    "type":"array",
    "description":"A service address represents the location information that will guide technicians in providing service to the right location. The service address can be an existing address in the system, or it can be entered as a single-use address.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-addresses-item-response"
    }
}

Nested Schema : Attachments

Type: array

Title: Attachments

The attachments resource is used to view, create, update, and delete attachments of a service request. An attachment includes additional information about a service request.

Show Source

Array of: object serviceRequests-Attachment-item-response

{
    "title":"Attachments",
    "type":"array",
    "description":"The attachments resource is used to view, create, update, and delete attachments of a service request. An attachment includes additional information about a service request.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-Attachment-item-response"
    }
}

Nested Schema : Channel Communications

Type: array

Title: Channel Communications

The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.

Show Source

Array of: object serviceRequests-channelCommunication-item-response

{
    "title":"Channel Communications",
    "type":"array",
    "description":"The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-channelCommunication-item-response"
    }
}

Nested Schema : Contact Members

Type: array

Title: Contact Members

The contact members resource is used to view, create, update, and delete contact members. Contacts are a list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents also communicate service request resolutions, or other information, with contacts. The communication channels include e-mail, Twitter accounts, and telephone.

Show Source

Array of: object serviceRequests-contacts-item-response

{
    "title":"Contact Members",
    "type":"array",
    "description":"The contact members resource is used to view, create, update, and delete contact members. Contacts are a list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents also communicate service request resolutions, or other information, with contacts. The communication channels include e-mail, Twitter accounts, and telephone.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-contacts-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Messages

Type: array

Title: Messages

The messages resource is used to view, create, update, and delete service request messages. Messages contain information about every communication update to the service request from both, the internal agent and the customer. For example, "We have credited your account for the value of the call. You should see a credit in your next monthly bill." or "We have notified the billing department about the issue. This issue should not recur.".

Show Source

Array of: object serviceRequests-messages-item-response

{
    "title":"Messages",
    "type":"array",
    "description":"The messages resource is used to view, create, update, and delete service request messages. Messages contain information about every communication update to the service request from both, the internal agent and the customer. For example, \"We have credited your account for the value of the call. You should see a credit in your next monthly bill.\" or  \"We have notified the billing department about the issue. This issue should not recur.\".",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-messages-item-response"
    }
}

Nested Schema : Resources

Type: array

Title: Resources

Resources is used to view, create, update, and delete resource members. Resource members are a list of employees or partners, such as service representatives, service managers, or product managers, who can take ownership of items, such as service or knowledge authoring requests, in a queue.

Show Source

Array of: object serviceRequests-resourceMembers-item-response

{
    "title":"Resources",
    "type":"array",
    "description":"Resources is used to view, create, update, and delete resource members. Resource members are a list of employees or partners, such as service representatives, service managers, or product managers, who can take ownership of items, such as service or knowledge authoring requests, in a queue.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-resourceMembers-item-response"
    }
}

Nested Schema : Smart Actions

Type: array

Title: Smart Actions

The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.

Show Source

Array of: object serviceRequests-smartActions-item-response

{
    "title":"Smart Actions",
    "type":"array",
    "description":"The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-smartActions-item-response"
    }
}

Nested Schema : Interaction References

Type: array

Title: Interaction References

The interaction references resource is used to view the relationship between an interaction and a service request.

Show Source

Array of: object serviceRequests-srInteractionReferences-item-response

{
    "title":"Interaction References",
    "type":"array",
    "description":"The interaction references resource is used to view the relationship between an interaction and a service request.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srInteractionReferences-item-response"
    }
}

Nested Schema : Milestones

Type: array

Title: Milestones

The milestones resource is used to view, create, update, and delete the milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, or a resolution time of three days for service requests with severity level 2.

Show Source

Array of: object serviceRequests-srMilestone-item-response

{
    "title":"Milestones",
    "type":"array",
    "description":"The milestones resource is used to view, create, update, and delete the milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, or a resolution time of three days for service requests with severity level 2.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srMilestone-item-response"
    }
}

Nested Schema : Service Request References

Type: array

Title: Service Request References

The service request references resource is used to view, create, and delete service request references. Service request references are a list of objects linked to the service request. For example, a list of knowledge articles linked to the service request.

Show Source

Array of: object serviceRequests-srReferences-item-response

{
    "title":"Service Request References",
    "type":"array",
    "description":"The service request references resource is used to view, create, and delete service request references. Service request references are a list of objects linked to the service request. For example, a list of knowledge articles linked to the service request.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srReferences-item-response"
    }
}

Nested Schema : Tags

Type: array

Title: Tags

The tags resource is used to view, create, and delete keywords or terms assigned to a service request. Tags help describe and classify a service request.

Show Source

Array of: object serviceRequests-srTags-item-response

{
    "title":"Tags",
    "type":"array",
    "description":"The tags resource is used to view, create, and delete keywords or terms assigned to a service request. Tags help describe and classify a service request.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srTags-item-response"
    }
}

Nested Schema : serviceRequests-activities-item-response

Type: object

Show Source

AccountAddress: string

Title: Account Address

Read Only: true

The address of the related account.
AccountId: integer (int64)

Title: Account ID

The unique identifier of the activity account, for example customer, organization, person, or partner.
AccountIdAttr: integer

The unique identifier of the account. This attribute is for internal use.
AccountName: string

Title: Account

The name of the account associated with the activity.
AccountNameOsn: string

Title: Social Account Name

The account name displayed in Oracle Social Network.
AccountNumber: string

Title: Account Number

Read Only: true

Maximum Length: 30

The public unique identifier of account associated with the activity.
AccountPhoneNumber: string

Title: Account Phone Number

Read Only: true

The phone number of the related account.
AccountStatus: string

Read Only: true

Maximum Length: 1

The status of the associated account.
AccountType: string

Read Only: true

Maximum Length: 30

The party type of the associated account.
ActivityCreatedBy: string

Title: Activity Created By

Read Only: true

Maximum Length: 64

The user who created the activity.
ActivityCreationDate: string (date-time)

Title: Activity Creation Date

Read Only: true

The date when the record was created.
ActivityDescription: string (byte)

Title: Description

A text area for capturing information about the activity.
ActivityDirection: string

Read Only: true

The direction of the interaction.
ActivityEndDate: string (date-time)

Title: End Date

The date and time of when an appointment ends. The time when a task is completed.
ActivityFilter: string

Read Only: true

The attribute is used to add additional activity filter. This attribute is for internal use.
ActivityFunctionCode: string

Title: Activity

Maximum Length: 30

The code indicating the function of the activity.
ActivityFunctionCodeTrans: string

Title: Activity

Maximum Length: 255

The activity function code.
ActivityId: integer (int64)

Title: Activity ID

The unique identifier of the activity.
ActivityLastUpdateLogin: string

Title: Activity Last Update Login

Read Only: true

Maximum Length: 32

The login details of the user who last updated the record.
ActivityMtgMinutes: string (byte)

Title: Meeting Minutes

The minutes of an activity meeting.
ActivityNumber: string

Title: Activity Number

Maximum Length: 64

The unique number of the activity. The number can also be generated from an external source.
ActivityOutcome: string

Read Only: true

The outcome of the activity.
ActivityPartialDescription: string

Title: Short Description

Maximum Length: 4000

A column that stores the first 4000 characters of activity description.
ActivityPriority: string

Title: Priority

The priority of the activity (Internal Usage).
ActivityStartDate: string (date-time)

Title: Start Date

The date and time when an appointment or a task begins. The default value for an appointment is null. The default value for a task is the date and time of when a task is created.
ActivityStatus: string

Title: Status

Read Only: true

The status of the activity.
ActivitySubtypeCode: string

Title: Subtype

Maximum Length: 30

The code indicating the activity subtype that is dependent on the activity type.
ActivityTimezone: string

The time zone that the activity needs to be created in, other than the default logged user's time zone preference.
ActivityType: string

Title: Activity Type

The type of activity.
ActivityTypeCode: string

Title: Type

Maximum Length: 30

The code indicating the type or category of the activity.
ActivityUpdateDate: string (date-time)

Title: Activity Updated Date

Read Only: true

The date when the record was last updated.
ActivityUpdatedBy: string

Title: Activity Updated By

Read Only: true

Maximum Length: 64

The user who last updated the record.
ActivityUserLastUpdateDate: string (date-time)

Title: Activity User Last Updated Date

Read Only: true

The date when the record was last updated by the activity user.
AllDayFlag: boolean

Title: All Day

Maximum Length: 1

Default Value: false

Indicates whether the appointment is for the entire day. If the value is True, the appointment is for the entire day. The default value is False.
AppointmentStatus: string

Title: Appointment Status

Maximum Length: 30

The status of the appointment.
ApptEndTime: string (date-time)

Title: End Time

The time when the activity ends.
ApptStartTime: string (date-time)

Title: Start Time

The time when the activity starts.
ArticleVersionId: string

Title: Article Version ID

Maximum Length: 64

The unique identifier of the article version.
AssessmentId: integer (int64)

Title: Assessment ID

The unique identifier of the assessment that is associated to the activity or the activity template.
AssetId: integer (int64)

Title: Asset ID

The unique identifier of an asset.
AssetName: string

Title: Asset

The name of the asset associated with an activity.
AssetNumber: string

Title: Asset Number

The alternate key identifier of the activity.
AssetSerialNumber: string

Title: Asset Serial Number

Read Only: true

Maximum Length: 100

The serial number of the associated asset.
AttachmentEntityName: string

Maximum Length: 255

Default Value: ZMM_ACTY_ACTIVITIES

The attachment of the entity name.
AutoLogSource: string

Title: Source System

Maximum Length: 30

The name of the source for the activity.
BpId: integer (int64)

Title: Business Plan ID

The unique identifier of the business plan.
BuOrgId: integer (int64)

Title: Business Unit

The identifier for the business unit. This attribute is obsolete.
BusinessPlanName: string

Title: Business Plan

The name of the business plan associated with the activity.
BusinessPlanNumber: string

Title: Business Plan Number

The public unique identifier of business plan associated with the activity.
CalendarAccess: boolean

Indicates who has access to the calender.
CalendarRecurType: string

The activity recurrence type.
CalendarSubject: string

The subject of the activity.
CalendarSubjectDay: string

The title of the calender.
CalendarTimeType: string

The calender time type of the activity.
CallReportCount: integer (int32)

Title: Call Report Count

Default Value: 0

A count of the number of call reports.
CallReportUpcomingYN: string

Indicates the status of the call report for upcoming appointments.
CallReportYN: string

Indicates whether the activity is associated with a call report.
CampaignId: integer (int64)

Title: Campaign ID

The unique identifier of the related campaign.
CampaignName: string

Title: Campaign

The name of the campaign associated with the activity.
CampaignNumber: string

Title: Campaign Number

The public unique identifier of the campaign associated with the activity.
CaseId: integer (int64)

Title: Case ID

The unique identifier of the case.
CaseNumber: string

Title: Case Number

The case number associated with the activity.
CaseTitle: string

Title: Title

Read Only: true

Maximum Length: 400

The case title associated with the activity.
CheckedInBy: string

Title: Checked-In By

Maximum Length: 64

The person who checked into a location.
CheckedOutBy: string

Title: Checked-Out By

Maximum Length: 64

The person who checks out of a location.
CheckinDate: string (date-time)

Title: Check-In Time

The date and time when a user checks in to a location.
CheckinLatitude: number

Title: Check-In Latitude

The latitude when a user checks in to a location.
CheckinLongitude: number

Title: Check-In Longitude

The longitude when a user checks in to a location.
CheckoutDate: string (date-time)

Title: Check-Out Time

The date and time when a user checks out of a location.
CheckoutLatitude: number

Title: Check-Out Latitude

The latitude when a user checks out of a location.
CheckoutLongitude: number

Title: Check-Out Longitude

The longitude when a user checks out of a location.
ClaimId: integer (int64)

Title: Claim ID

The unique identifier of the claim.
ClaimName: string

Title: MDF Claim

The name of the claim associated with the activity.
ClaimNumber: string

Title: Claim Number

The public unique identifier of the claim associated with the activity.
ConflictId: integer (int64)

Default Value: 0

The value used to guarantee the uniqueness of the row when duplicates are created in different databases (i.e. mobile databases or the server). This attribute is obsolete.
ContactIDAttr: integer

The unique identifier of the contact. This attribute is for internal use.
ContactNumber: string

Title: Contact Number

Read Only: true

Maximum Length: 30

The public unique identifier of primary contact associated with the activity.
CorpCurrencyCode: string

Title: Corporate Currency

Maximum Length: 15

The corporate currency code associated with the activity. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the activity.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date when the activity was created.
CurcyConvRateType: string

Title: Currency Conversion Rate

Maximum Length: 30

The currency conversion rate type associated with the activity. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the value for this attribute using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
CurrencyCode: string

Title: Currency

Maximum Length: 15

The currency code. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
CurrentDateForCallReport: string (date-time)

The current date for the Call Report.
CurrentDateForCallReportAttr: string (date-time)

The current date of the call report. This attribute is for internal use.
CurrentSystemDtTransient: string (date)

Read Only: true

The current system date of the activity.
CustomerAccountId: integer (int64)

Title: Customer Account ID

The unique identifier of the customer account related to the activity.
DealId: integer (int64)

Title: Deal ID

The unique identifier of the related deal.
DealNumber: string

Title: Deal Registration

The alternate key identifier of the deal associated to the activity. The number can also be generated from an external source.
DelegatorId: integer (int64)

Title: Delegator ID

The unique identifier of the user who delegated the activity to another activity resource.
DelegatorName: string

Title: Delegated By

The name of the user who delegated the activity to another activity resource.
DeleteFlag: boolean

Read Only: true

Indicates if the activity has been deleted.
DerivedAccountId: integer

The unique identifier of the account.
DirectionCode: string

Title: Direction

Maximum Length: 30

The code indicating the direction of an activity. The options are inbound/outbound, optional. The default value is null.
DismissAssignee: string

Title: Dismissed

Indicates whether the assignee is dismissed. Valid values are Y and N.
DismissFlag: boolean

Title: Dismissed

Maximum Length: 1

Indicates if the calls that were logged for a past appointment are dismissed.
DoNotCallFlag: boolean

Read Only: true

Indicates whether the primary contact can be called. The default value is false.
DueDate: string (date)

Title: Due Date

The date when task activity is due to be completed.
Duration: number

Title: Duration

The duration of an appointment or task.
DynamicClaimLOVSwitcher: string

Read Only: true

The attribute is used to Claim LOV. This attribute is for internal use.
EmailSentDate: string (date-time)

The date and time when the activity e-mail notifications are shared through Outlook.
EndDateForCallReport: string (date-time)

The date when the call report ends.
EndDateForCallReportAttr: string (date-time)

The end date of the call report. This attribute is for internal use.
EndDtRFAttr: string (date-time)

The date when the activity ends. This attribute is for internal use.
ExternalContactEmail: string

Title: Primary Email

Maximum Length: 320

The e-mail address of an external contact.
ExternalContactName: string

Title: External Contact Name

Maximum Length: 360

The name of an external contact.
ExternallyOwnedFlag: boolean

Title: Externally Owned

Maximum Length: 1

Default Value: false

Indicates whether the activity is created by an external resource.
FundRequestId: integer (int64)

Title: Fund Request ID

The unique identifier of the fund request.
FundRequestName: string

Title: MDF Request

The name of the fund request associated with the activity.
FundRequestNumber: string

Title: Fund Request Number

The public unique identifier of the fund request associated with the activity.
IbAssetId: integer (int64)

Title: IB Asset ID

The unique identifier of the installed base asset associated with the activity.
IbAssetNumber: string

Title: Installed Base Asset

The number of the installed base asset associated with the activity.
IbAssetSerialNumber: string

Title: Installed Base Asset Serial Number

Read Only: true

Maximum Length: 80

The serial number of the installed base asset associated with the activity.
InstNumDerivedFrom: string

Default Value: Y

The attribute identifies the recurrence mode. This attribute is for internal use.
IsClientService: string

Default Value: Y

This is obsolete and was for internal usage.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the activity was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the activity.
LastUpdateLogin: string

Title: Last Updated Login

Read Only: true

Maximum Length: 32

The unique identifier of the user who last logged in to the application.
LeadId: integer (int64)

Title: Lead ID

The unique identifier of the related lead.
LeadIdAttr: integer

The unique identifier of the lead. This attribute is for internal use.
LeadName: string

Title: Lead

The name of the activity lead.
LeadNameOsn: string

Title: Social Lead Name

The lead name displayed in Oracle Social Network.
LeadNumber: string

Title: Lead Number

The public unique identifier of the lead associated with the activity.
links: array Links

Title: Links

The link relations associated with the resource instance.
Location: string

Title: Location

Maximum Length: 200

The location of the appointment.
LocationId: integer (int64)

Title: Location ID

The unique identifier of the account or contact location.
LoginUserRFAttr: integer

The login of the user of the activity. This attribute is for internal use.
MdfRequestId: integer

The unique identifier of the fund request.
MobileActivityCode: string

Title: Mobile Activity Code

Maximum Length: 50

The code indicating whether an external mobile was used for an activity.
NotesLinkSourceCodeTransient: string

Read Only: true

The note source object.
ObjectiveId: integer (int64)

Title: Objective ID

The unique identifier of the objective.
OpportunityId: integer (int64)

Title: Opportunity ID

The unique identifier of the related opportunity.
OpportunityIdAttr: integer

The unique identifier of the opportunity. This attribute is for internal use.
OpportunityName: string

Title: Opportunity

The name of the opportunity associated with the activity.
OpportunityNameOsn: string

Title: Social Opportunity Name

The opportunity name displayed in Oracle Social Network.
OpportunityNumber: string

Title: Opportunity Number

The public unique identifier of the opportunity associated with the activity.
OrchestrationId: integer (int64)

Title: Orchestration ID

The unique identifier to identify the orchestration process.
OrchestrationStepId: integer (int64)

Title: Orchestration Step ID

The unique identifier to identify the orchestration step.
OrigEntityCode: string

Maximum Length: 30

Default Value: ACTIVITY

The column to store the source of activity record during upgrade.
OrigEntityNumber: string

Maximum Length: 64

The column to store the original user key of the object being upgraded to activity.
OsnActivityId: integer (int64)

The unique identifier of the activity.
OtherPartyPhoneNumber: string

Title: Other Party Phone Number

Maximum Length: 40

The inbound phone number that is used to make a call. Identifies the phone number dialed for outbound calls.
OutcomeCode: string

Title: Outcome

Maximum Length: 30

The code indicating the outcome of the activity.
OutlookAutoSyncFlag: boolean

Title: Microsoft Auto-Synchronization

Maximum Length: 1

Indicates whether an appointment was generated by the synchronization process from Microsoft 365.
OutlookFlag: boolean

Title: Outlook

Maximum Length: 1

Default Value: false

Indicates whether the activity is created in Outlook. If the value is Y, then the activity is created in Outlook and synchronized.
OutlookGlobalId: string

Title: Outlook Global ID

Maximum Length: 1024

The unique identifier of an appointment created from Microsoft 365.
OutlookIdentifier: string

Title: Outlook Identifier

Maximum Length: 1024

The unique identifier for the activity in Outlook.
OwnerAddress: string

Title: Activity Owner Address

Read Only: true

The address of the activity owner.
OwnerEmailAddress: string

Title: Activity Owner Email

Read Only: true

Maximum Length: 320

The e-mail address of the activity owner.
OwnerId: integer (int64)

Title: Owner ID

The unique identifier of the activity owner.
OwnerName: string

Title: Owner

Maximum Length: 360

The name of the owner of the activity.
OwnerNameOsn: string

Title: Social Owner Name

The owner name displayed in Oracle Social Network.
OwnerPhoneNumber: string

Title: Activity Owner Phone Number

Read Only: true

The phone number of the activity owner.
ParentActivityId: integer (int64)

Title: Parent ID

The unique identifier of the related activity ID, only applicable if the record is a follow up activity.
ParentActivityIdAttr: string

The unique identifier of the parent activity. This attribute is for internal use.
PartialMtgMinutes: string

Title: Short Meeting Minutes

Maximum Length: 4000

A column that stores a truncated string of the meeting minutes.
PartnerEnrollmentId: integer (int64)

Title: Enrollment ID

The unique identifier of the related program enrollment.
PartnerEnrollmentNumber: string

Title: Enrollment Number

The surrogate key for partner enrollment.
PartnerPartyId: integer (int64)

Title: Partner Party ID

The unique identifier of the party associated with the partner account.
PartnerPartyName: string

Title: Partner

Maximum Length: 80

The name of the party associated with the partner account.
PartnerPartyNumber: string

Title: Partner Number

The public unique identifier of partner associated with the activity.
PartnerProgramId: integer (int64)

Title: Partner Program ID

The unique identifier of the related partner program.
PartnerProgramName: string

Title: Program

The name of the partner program associated with the activity.
PartnerProgramNumber: string

Title: Program Number

The public unique identifier of partner program associated with the activity.
PartnerUsageFlag: boolean

Title: Partner Usage

Maximum Length: 1

Default Value: false

Indicates whether the activity is created for an organization account with usage as Partner.
PercentageComplete: number

Title: Percentage Complete

Default Value: 0

The amount of activity completed in percentage. This is a free form numeric value ranging from 0 to 100.
PrimaryContactEmailAddress: string

Title: Primary Email

Read Only: true

Maximum Length: 320

The e-mail address of the primary contact for the activity.
PrimaryContactId: integer (int64)

Title: Primary Contact ID

The unique identifier of the activity contact.
PrimaryContactName: string

Title: Primary Contact

The name of the primary contact of the activity.
PrimaryContactNameOsn: string

Title: Social Primary Contact Name

The primary contact name displayed in Oracle Social Network.
PrimaryFormattedAddress: string

Title: Primary Contact Address

Read Only: true

The formatted address information of the activity primary contact.
PrimaryFormattedPhoneNumber: string

Title: Phone

Read Only: true

The phone number of the primary contact.
PriorityCode: string

Title: Priority

Maximum Length: 30

The code indicating the priority of the activity. The default value is 2. The possible values are, 1, 2, or 3.
PrivateFlag: boolean

Title: Private

Maximum Length: 1

Indicates whether the activity is private.
RecordSet: string

Title: Record Set

Maximum Length: 255

The set of records to display in activity search.
RecurDay: integer (int64)

Title: Day

The recurrence of an appointment on a specific day of the month.
RecurEndDate: string (date-time)

Title: Ends

The date when a recurring activity ends.
RecurEveryOptionFlag: boolean

Title: Recurrence Option

Maximum Length: 1

Indicates the frequency of recurrence of an activity. If the recurrence is everyday of the week, it is set to Y if it is weekdays only, it is set to N. The recurring options are every day, week, month, year, and so on.
RecurExceptionFlag: boolean

Title: Recurrence Exception

Maximum Length: 1

Indicates if the appointment instance is updated outside the recurring appointment series.
RecurFrequency: number

Title: Repeat

The frequency with which the recurring appointment series repeats.
RecurFriFlag: boolean

Title: Friday

Maximum Length: 1

Indicates if an appointment recurs every Friday.
RecurMonFlag: boolean

Title: Monday

Maximum Length: 1

Indicates if an appointment recurs every Monday.
RecurMonth: string

Title: Month

Maximum Length: 30

The recurrence of an appointment in a specified month.
RecurNumberOfInstances: number

Title: Number of Instances

The specific number of occurrences for the series, after which the recurring series ends.
RecurOrigInstDate: string (date-time)

Title: Original Instance Date

The original date of a recurring appointment instance.
RecurPattern: string

Title: Pattern

Maximum Length: 30

The recurring appointment for a specific week, for example, First, Second, Third, Fourth, Last. The recurrence can be monthly or yearly.
RecurRecType: string

Title: Recurrence Record Type

Maximum Length: 1

Default Value: N

The type of recurrence of an Activity, for example "I" for instance, "S" for series, or "N" for non-recurring. For Internal Use Only. Do not populate it if Activity is of type Task.
RecurSatFlag: boolean

Title: Saturday

Maximum Length: 1

Indicates if the activity recurs on Saturday.
RecurSeriesId: integer (int64)

Title: Recurrence Series ID

The unique identifier for the series that links instances of a series together.
RecurSunFlag: boolean

Title: Sunday

Maximum Length: 1

Indicates if the activity recurs on Sunday.
RecurThuFlag: boolean

Title: Thursday

Maximum Length: 1

Indicates if the activity recurs on Thursday.
RecurTueFlag: boolean

Title: Tuesday

Maximum Length: 1

Indicates if the activity recurs on Tuesday.
RecurTypeCode: string

Title: Recurrence Type

Maximum Length: 30

The code indicating how often an appointment recurs, for example Daily, Weekly, Monthly, or Yearly.
RecurUpdatedAttributes: string

Title: Recurrence Updated Attributes

Maximum Length: 4000

The updated field references for recurring appointment exception records.
RecurWedFlag: boolean

Title: Wednesday

Maximum Length: 1

Indicates if the activity recurs on Wednesday.
RecurWeekday: string

Title: Pattern Type

Maximum Length: 30

The type of recurrence of an activity, for example Monday to Sunday, Weekday, Weekend, or a specific Day.
ReferenceCustomerActTypeCode: string

Title: Reference Customer Activity Type

Maximum Length: 30

The activity that refers to the activity of a customer. To be used for adjustment only.
ReferenceCustomerId: integer (int64)

Title: Reference Customer

The unique identifier of the referenced customer who is associated with the activity.
ReminderPeriod: string

Title: Set Reminder

Indicates when the reminder should be sent.
ResourceNumber: string

Title: Resource Number

Read Only: true

Maximum Length: 30

The public unique identifier of the activity owner.
ResponseCode: string

Title: Response

Indicates whether a reminder is required.
SalesObjectiveName: string

Title: Sales Objective

The name of the sales objective associated with the activity.
SalesObjectiveNumber: string

Title: Sales Objective Number

The public unique identifier of sales objective associated with the activity.
SearchDate: string (date-time)

The date filter used in Search (Internal Usage).
SelectedFlag: boolean

Default Value: false

The records selected for Mass Update (Internal Usage).
ShowStatus: string

Title: Show

Maximum Length: 255

The show status of the the activity such as open, complete, or all activities.
ShowTimeAs: string

Title: Show Time As

The choice of display of time on your calendar for an activity.
SmartActionContext: string

Title: Smart Action Context

Maximum Length: 4000

Stores metadata needed for smart action.
SmartActionId: integer (int64)

Title: Smart Action ID

The smart action Identifier. Foreign key from zca_user_action.
SortDate: string (date-time)

Title: Date

The date used to sort the activities. The sort date can be the appointment start date, the task due date, or the task complete date.
SourceObjectCode: string

The code indicating the source object associated with the activity.
SourceObjectId: integer

The unique identifier of the object associated with the activity.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request.
SrNumber: string

Title: Service Request

The alternate key identifier of the service request.
StartDateForCallReport: string (date-time)

The date when the call report starts.
StartDateForCallReportAttr: string (date-time)

The start date of the call report. This attribute is for internal use.
StartDtRFAttr: string (date-time)

The date when the activity starts. This attribute is for internal use.
StatusCode: string

Title: Status

Maximum Length: 30

The status of the activity. The default value is Not Started.
Subject: string

Title: Subject

Maximum Length: 500

The title of the activity.
SubmittedBy: integer (int64)

Title: Submitted By

The user who submitted the Call Report.
SubmittedByName: string

Title: Submitted By

Maximum Length: 255

The name of the user who submitted the Call Report.
SubmittedDate: string (date-time)

Title: Submitted Date

The date and time when the Call Report was submitted.
SwitchCallId: string

Title: Switch Call ID

Maximum Length: 128

The unique identifier of the call, on the external phone system.
TaskReminderPeriod: string

Title: Due Date Reminder

The reminder period for a task due date, such as one day before the task due date.
TemplateDuration: number

Title: Template Duration

The duration in number of days, for the template activity. This attribute is used with the start date when generating an activity from a template in order to calculate the due date.
TemplateFlag: string

Title: Template

Maximum Length: 1

Default Value: N

Indicates whether this is a template activity.
TemplateId: integer (int64)

Title: Template ID

Ithe identifier of the template associated with the activity.
TemplateLeadTime: number

Title: Lead Time

The lead time that is calculated from the activity start date, for the template activity.
UpdateFlag: boolean

Read Only: true

Indicates if the activity has been updated.
UpgSourceObjectId: string

Read Only: true

Maximum Length: 64

The primary key value of the record in the source table that is upgraded.
UpgSourceObjectType: string

Read Only: true

Maximum Length: 30

The source object type of the activity such as Appointment, Task, or Interaction. It indicates the source of the upgraded record.
WebConferenceDetails: string (byte)

Title: Web Conference Details

The web conference details.
WebConferenceId: string

Title: Web Conference ID

Maximum Length: 255

The unique identifier of the web conference.
WebConferenceURL: string

Title: Web Conference URL

Maximum Length: 2000

The web conference join URL.
WebconfSyncStatusFlag: boolean

Title: Web Conference Synchronization

Maximum Length: 1

The appointment interaction status.

{
    "type":"object",
    "properties":{
        "OpportunityNameOsn":{
            "title":"Social Opportunity Name",
            "type":"string",
            "description":"The opportunity name displayed in Oracle Social Network.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "OpportunityName"
                ]
            }
        },
        "CheckedOutBy":{
            "title":"Checked-Out By",
            "maxLength":"64",
            "type":"string",
            "description":"The person who checks out of a location.",
            "nullable":true,
            "x-queryable":true
        },
        "FundRequestNumber":{
            "title":"Fund Request Number",
            "type":"string",
            "description":"The public unique identifier of the fund request associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "CallReportCount":{
            "title":"Call Report Count",
            "type":"integer",
            "description":"A count of the number of call reports.",
            "format":"int32",
            "nullable":true,
            "default":"0",
            "x-hints":{
                "precision":"9"
            },
            "x-queryable":true
        },
        "AccountNameOsn":{
            "title":"Social Account Name",
            "type":"string",
            "description":"The account name displayed in Oracle Social Network.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AccountName"
                ]
            }
        },
        "CurcyConvRateType":{
            "title":"Currency Conversion Rate",
            "maxLength":"30",
            "type":"string",
            "description":"The currency conversion rate type associated with the activity. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the value for this attribute using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.",
            "nullable":true,
            "x-queryable":false
        },
        "WebConferenceId":{
            "title":"Web Conference ID",
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier of the web conference.",
            "nullable":true,
            "x-queryable":true
        },
        "CurrencyCode":{
            "title":"Currency",
            "maxLength":"15",
            "type":"string",
            "description":"The currency code. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "PrimaryContactEmailAddress":{
            "title":"Primary Email",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the primary contact for the activity.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "ShowStatus":{
            "title":"Show",
            "maxLength":"255",
            "type":"string",
            "description":"The show status of the the activity such as open, complete, or all activities.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PercentageComplete":{
            "title":"Percentage Complete",
            "type":"number",
            "description":"The amount of activity completed in percentage. This is a free form numeric value ranging from 0 to 100.",
            "nullable":true,
            "default":"0",
            "x-queryable":true
        },
        "SmartActionId":{
            "title":"Smart Action ID",
            "type":"integer",
            "description":"The smart action Identifier. Foreign key from zca_user_action.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PartialMtgMinutes":{
            "title":"Short Meeting Minutes",
            "maxLength":"4000",
            "type":"string",
            "description":"A column that stores a truncated string of the meeting minutes.",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the activity.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "RecurFrequency":{
            "title":"Repeat",
            "type":"number",
            "description":"The frequency with which the recurring appointment series repeats.",
            "nullable":true,
            "x-queryable":false
        },
        "ActivityPriority":{
            "title":"Priority",
            "type":"string",
            "description":"The priority of the activity (Internal Usage).",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PriorityCode"
                ]
            }
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the activity.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ActivityFunctionCode":{
            "title":"Activity",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the function of the activity.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "OwnerAddress":{
            "title":"Activity Owner Address",
            "type":"string",
            "description":"The address of the activity owner.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PartnerProgramId":{
            "title":"Partner Program ID",
            "type":"integer",
            "description":"The unique identifier of the related partner program.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactNameOsn":{
            "title":"Social Primary Contact Name",
            "type":"string",
            "description":"The primary contact name displayed in Oracle Social Network.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PrimaryContactName"
                ]
            }
        },
        "RecurFriFlag":{
            "title":"Friday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if an appointment recurs every Friday.",
            "nullable":true,
            "x-queryable":false
        },
        "ApptStartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the activity starts.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":false
        },
        "CalendarSubjectDay":{
            "type":"string",
            "description":"The title of the calender.",
            "nullable":true,
            "x-queryable":false
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the activity has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CurrentDateForCallReportAttr":{
            "type":"string",
            "description":"The current date of the call report. This attribute is for internal use.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "DelegatorId":{
            "title":"Delegator ID",
            "type":"integer",
            "description":"The unique identifier of the user who delegated the activity to another activity resource.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RecurWeekday":{
            "title":"Pattern Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of recurrence of an activity, for example Monday to Sunday, Weekday, Weekend, or a specific Day.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "BpId":{
            "title":"Business Plan ID",
            "type":"integer",
            "description":"The unique identifier of the business plan.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CaseTitle":{
            "title":"Title",
            "maxLength":"400",
            "type":"string",
            "description":"The case title associated with the activity.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "RecurTueFlag":{
            "title":"Tuesday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the activity recurs on Tuesday.",
            "nullable":true,
            "x-queryable":false
        },
        "LastUpdateLogin":{
            "title":"Last Updated Login",
            "maxLength":"32",
            "type":"string",
            "description":"The unique identifier of the user who last logged in to the application.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ClaimId":{
            "title":"Claim ID",
            "type":"integer",
            "description":"The unique identifier of the claim.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            },
            "x-queryable":true
        },
        "ReferenceCustomerActTypeCode":{
            "title":"Reference Customer Activity Type",
            "maxLength":"30",
            "type":"string",
            "description":"The activity that refers to the activity of a customer. To be used for adjustment only.",
            "nullable":true,
            "x-queryable":false
        },
        "ActivityId":{
            "title":"Activity ID",
            "type":"integer",
            "description":"The unique identifier of the activity.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ActivityCreationDate":{
            "title":"Activity Creation Date",
            "type":"string",
            "description":"The date when the record was created.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "PartnerUsageFlag":{
            "title":"Partner Usage",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the activity is created for an organization account with usage as Partner.",
            "nullable":true,
            "default":false,
            "x-queryable":false
        },
        "TaskReminderPeriod":{
            "title":"Due Date Reminder",
            "type":"string",
            "description":"The reminder period for a task due date, such as one day before the task due date.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "InstNumDerivedFrom":{
            "type":"string",
            "description":"The attribute identifies the recurrence mode. This attribute is for internal use.",
            "nullable":true,
            "default":"Y",
            "x-queryable":false
        },
        "CampaignId":{
            "title":"Campaign ID",
            "type":"integer",
            "description":"The unique identifier of the related campaign.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OpportunityId":{
            "title":"Opportunity ID",
            "type":"integer",
            "description":"The unique identifier of the related opportunity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StartDtRFAttr":{
            "type":"string",
            "description":"The date when the activity starts. This attribute is for internal use.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "SmartActionContext":{
            "title":"Smart Action Context",
            "maxLength":"4000",
            "type":"string",
            "description":"Stores metadata needed for smart action.",
            "nullable":true,
            "x-queryable":true
        },
        "IbAssetId":{
            "title":"IB Asset ID",
            "type":"integer",
            "description":"The unique identifier of the installed base asset associated with the activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResponseCode":{
            "title":"Response",
            "type":"string",
            "description":"Indicates whether a reminder is required.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "IsClientService":{
            "type":"string",
            "description":"This is obsolete and was for internal usage.",
            "nullable":true,
            "default":"Y",
            "x-queryable":false
        },
        "IbAssetSerialNumber":{
            "title":"Installed Base Asset Serial Number",
            "maxLength":"80",
            "type":"string",
            "description":"The serial number of the installed base asset associated with the activity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ActivityTypeCode":{
            "title":"Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type or category of the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "AttributeType":"Picklist",
                "Dependencies":"ActivityFunctionCode"
            },
            "x-queryable":true
        },
        "OutlookAutoSyncFlag":{
            "title":"Microsoft Auto-Synchronization",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether an appointment was generated by the synchronization process from Microsoft 365.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "ActivityMtgMinutes":{
            "title":"Meeting Minutes",
            "type":"string",
            "description":"The minutes of an activity meeting.",
            "format":"byte",
            "nullable":true,
            "x-queryable":true
        },
        "SortDate":{
            "title":"Date",
            "type":"string",
            "description":"The date used to sort the activities. The sort date can be the appointment start date, the task due date, or the task complete date.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "SalesObjectiveNumber":{
            "title":"Sales Objective Number",
            "type":"string",
            "description":"The public unique identifier of sales objective associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "ParentActivityIdAttr":{
            "type":"string",
            "description":"The unique identifier of the parent activity. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "IbAssetNumber":{
            "title":"Installed Base Asset",
            "type":"string",
            "description":"The number of the installed base asset associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ResourceNumber":{
            "title":"Resource Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the activity owner.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SourceObjectId":{
            "type":"integer",
            "description":"The unique identifier of the object associated with the activity.",
            "nullable":true,
            "x-queryable":false
        },
        "ReferenceCustomerId":{
            "title":"Reference Customer",
            "type":"integer",
            "description":"The unique identifier of the referenced customer who is associated with the activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CheckedInBy":{
            "title":"Checked-In By",
            "maxLength":"64",
            "type":"string",
            "description":"The person who checked into a location.",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the activity was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DerivedAccountId":{
            "type":"integer",
            "description":"The unique identifier of the account.",
            "nullable":true,
            "x-queryable":false
        },
        "OutcomeCode":{
            "title":"Outcome",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the outcome of the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PartnerEnrollmentNumber":{
            "title":"Enrollment Number",
            "type":"string",
            "description":"The surrogate key for partner enrollment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "AccountId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the activity account, for example customer, organization, person, or partner.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ExternallyOwnedFlag":{
            "title":"Externally Owned",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the activity is created by an external resource.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "OutlookIdentifier":{
            "title":"Outlook Identifier",
            "maxLength":"1024",
            "type":"string",
            "description":"The unique identifier for the activity in Outlook.",
            "nullable":true,
            "x-queryable":true
        },
        "StatusCode":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The status of the activity. The default value is Not Started.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "DelegatorName":{
            "title":"Delegated By",
            "type":"string",
            "description":"The name of the user who delegated the activity to another activity resource.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CheckinLatitude":{
            "title":"Check-In Latitude",
            "type":"number",
            "description":"The latitude when a user checks in to a location.",
            "nullable":true,
            "x-queryable":true
        },
        "ContactNumber":{
            "title":"Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of primary contact associated with the activity.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "EndDateForCallReport":{
            "type":"string",
            "description":"The date when the call report ends.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "RecordSet":{
            "title":"Record Set",
            "maxLength":"255",
            "type":"string",
            "description":"The set of records to display in activity search.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "WebconfSyncStatusFlag":{
            "title":"Web Conference Synchronization",
            "maxLength":"1",
            "type":"boolean",
            "description":"The appointment interaction status.",
            "nullable":true,
            "x-queryable":true
        },
        "OutlookGlobalId":{
            "title":"Outlook Global ID",
            "maxLength":"1024",
            "type":"string",
            "description":"The unique identifier of an appointment created from Microsoft 365.",
            "nullable":true,
            "x-queryable":true
        },
        "PartnerPartyId":{
            "title":"Partner Party ID",
            "type":"integer",
            "description":"The unique identifier of the party associated with the partner account.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ActivitySubtypeCode":{
            "title":"Subtype",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the activity subtype that is dependent on the activity type.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "dependencies":[
                    "ActivityTypeCode",
                    "ActivityFunctionCode"
                ]
            },
            "x-queryable":true
        },
        "SalesObjectiveName":{
            "title":"Sales Objective",
            "type":"string",
            "description":"The name of the sales objective associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "Duration":{
            "title":"Duration",
            "type":"number",
            "description":"The duration of an appointment or task.",
            "nullable":true,
            "x-queryable":false
        },
        "SubmittedByName":{
            "title":"Submitted By",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the user who submitted the Call Report.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "OwnerPhoneNumber":{
            "title":"Activity Owner Phone Number",
            "type":"string",
            "description":"The phone number of the activity owner.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "AssetName":{
            "title":"Asset",
            "type":"string",
            "description":"The name of the asset associated with an activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssetSerialNumber":{
            "title":"Asset Serial Number",
            "maxLength":"100",
            "type":"string",
            "description":"The serial number of the associated asset.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CheckoutLongitude":{
            "title":"Check-Out Longitude",
            "type":"number",
            "description":"The longitude when a user checks out of a location.",
            "nullable":true,
            "x-queryable":true
        },
        "OpportunityName":{
            "title":"Opportunity",
            "type":"string",
            "description":"The name of the opportunity associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "OpportunityId"
                ]
            },
            "x-queryable":true
        },
        "OtherPartyPhoneNumber":{
            "title":"Other Party Phone Number",
            "maxLength":"40",
            "type":"string",
            "description":"The inbound phone number that is used to make a call. Identifies the phone number dialed for outbound calls.",
            "nullable":true,
            "x-queryable":true
        },
        "OwnerEmailAddress":{
            "title":"Activity Owner Email",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the activity owner.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            }
        },
        "OwnerNameOsn":{
            "title":"Social Owner Name",
            "type":"string",
            "description":"The owner name displayed in Oracle Social Network.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "OwnerName"
                ]
            }
        },
        "ActivityUserLastUpdateDate":{
            "title":"Activity User Last Updated Date",
            "type":"string",
            "description":"The date when the record was last updated by the activity user.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "TemplateFlag":{
            "title":"Template",
            "maxLength":"1",
            "type":"string",
            "description":"Indicates whether this is a template activity.",
            "nullable":true,
            "default":"N",
            "x-queryable":true
        },
        "OutlookFlag":{
            "title":"Outlook",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the activity is created in Outlook. If the value is Y, then the activity is created in Outlook and synchronized.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "RecurUpdatedAttributes":{
            "title":"Recurrence Updated Attributes",
            "maxLength":"4000",
            "type":"string",
            "description":"The updated field references for recurring appointment exception records.",
            "nullable":true,
            "x-queryable":true
        },
        "CheckoutDate":{
            "title":"Check-Out Time",
            "type":"string",
            "description":"The date and time when a user checks out of a location.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "PartnerEnrollmentId":{
            "title":"Enrollment ID",
            "type":"integer",
            "description":"The unique identifier of the related program enrollment.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SubmittedDate":{
            "title":"Submitted Date",
            "type":"string",
            "description":"The date and time when the Call Report was submitted.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "PartnerPartyNumber":{
            "title":"Partner Number",
            "type":"string",
            "description":"The public unique identifier of partner associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "RecurEveryOptionFlag":{
            "title":"Recurrence Option",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates the frequency of recurrence of an activity. If the recurrence is everyday of the week, it is set to Y if it is weekdays only, it is set to N. The recurring options are every day, week, month, year, and so on.",
            "nullable":true,
            "x-queryable":false
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the activity has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "WebConferenceDetails":{
            "title":"Web Conference Details",
            "type":"string",
            "description":"The web conference details.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "PartnerPartyName":{
            "title":"Partner",
            "maxLength":"80",
            "type":"string",
            "description":"The name of the party associated with the partner account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "RecurRecType":{
            "title":"Recurrence Record Type",
            "maxLength":"1",
            "type":"string",
            "description":"The type of recurrence of an Activity, for example \"I\" for instance, \"S\" for series, or \"N\" for non-recurring. For Internal Use Only. Do not populate it if Activity is of type Task.",
            "nullable":true,
            "default":"N",
            "x-queryable":true
        },
        "ActivityOutcome":{
            "type":"string",
            "description":"The outcome of the activity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "OutcomeCode"
                ]
            }
        },
        "CustomerAccountId":{
            "title":"Customer Account ID",
            "type":"integer",
            "description":"The unique identifier of the customer account related to the activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LeadId":{
            "title":"Lead ID",
            "type":"integer",
            "description":"The unique identifier of the related lead.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RecurPattern":{
            "title":"Pattern",
            "maxLength":"30",
            "type":"string",
            "description":"The recurring appointment for a specific week, for example, First, Second, Third, Fourth, Last. The recurrence can be monthly or yearly.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "OrchestrationId":{
            "title":"Orchestration ID",
            "type":"integer",
            "description":"The unique identifier to identify the orchestration process.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request",
            "type":"string",
            "description":"The alternate key identifier of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "SrId"
                ]
            },
            "x-queryable":true
        },
        "MdfRequestId":{
            "type":"integer",
            "description":"The unique identifier of the fund request.",
            "nullable":true,
            "x-queryable":false
        },
        "Subject":{
            "title":"Subject",
            "maxLength":"500",
            "type":"string",
            "description":"The title of the activity.",
            "nullable":false,
            "x-hints":{
                "protectionKey":"ActivityEO.Subject",
                "protectionState":"TOKENIZED"
            },
            "x-queryable":true
        },
        "AccountNumber":{
            "title":"Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of account associated with the activity.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ActivityEndDate":{
            "title":"End Date",
            "type":"string",
            "description":"The date and time of when an appointment ends. The time when a task is completed.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ReminderPeriod":{
            "title":"Set Reminder",
            "type":"string",
            "description":"Indicates when the reminder should be sent.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "RecurNumberOfInstances":{
            "title":"Number of Instances",
            "type":"number",
            "description":"The specific number of occurrences for the series, after which the recurring series ends.",
            "nullable":true,
            "x-queryable":false
        },
        "LeadName":{
            "title":"Lead",
            "type":"string",
            "description":"The name of the activity lead.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "LeadId"
                ]
            },
            "x-queryable":true
        },
        "StartDateForCallReportAttr":{
            "type":"string",
            "description":"The start date of the call report. This attribute is for internal use.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "RecurSeriesId":{
            "title":"Recurrence Series ID",
            "type":"integer",
            "description":"The unique identifier for the series that links instances of a series together.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "Location":{
            "title":"Location",
            "maxLength":"200",
            "type":"string",
            "description":"The location of the appointment.",
            "nullable":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the activity was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DealId":{
            "title":"Deal ID",
            "type":"integer",
            "description":"The unique identifier of the related deal.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CheckinDate":{
            "title":"Check-In Time",
            "type":"string",
            "description":"The date and time when a user checks in to a location.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "MobileActivityCode":{
            "title":"Mobile Activity Code",
            "maxLength":"50",
            "type":"string",
            "description":"The code indicating whether an external mobile was used for an activity.",
            "nullable":true,
            "x-queryable":false
        },
        "AutoLogSource":{
            "title":"Source System",
            "maxLength":"30",
            "type":"string",
            "description":"The name of the source for the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "LeadIdAttr":{
            "type":"integer",
            "description":"The unique identifier of the lead. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "SwitchCallId":{
            "title":"Switch Call ID",
            "maxLength":"128",
            "type":"string",
            "description":"The unique identifier of the call, on the external phone system.",
            "nullable":true,
            "x-queryable":false
        },
        "AppointmentStatus":{
            "title":"Appointment Status",
            "maxLength":"30",
            "type":"string",
            "description":"The status of the appointment.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ConflictId":{
            "type":"integer",
            "description":"The value used to guarantee the uniqueness of the row when duplicates are created in different databases (i.e. mobile databases or the server).  This attribute is obsolete.",
            "format":"int64",
            "nullable":false,
            "default":"0",
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactIDAttr":{
            "type":"integer",
            "description":"The unique identifier of the contact. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "SourceObjectCode":{
            "type":"string",
            "description":"The code indicating the source object associated with the activity.",
            "nullable":true,
            "x-queryable":false
        },
        "CampaignNumber":{
            "title":"Campaign Number",
            "type":"string",
            "description":"The public unique identifier of the campaign associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "CallReportUpcomingYN":{
            "type":"string",
            "description":"Indicates the status of the call report for upcoming appointments.",
            "nullable":true,
            "x-queryable":true
        },
        "PrimaryContactName":{
            "title":"Primary Contact",
            "type":"string",
            "description":"The name of the primary contact of the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "RecurEndDate":{
            "title":"Ends",
            "type":"string",
            "description":"The date when a recurring activity ends.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "RecurMonFlag":{
            "title":"Monday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if an appointment recurs every Monday.",
            "nullable":true,
            "x-queryable":false
        },
        "OpportunityNumber":{
            "title":"Opportunity Number",
            "type":"string",
            "description":"The public unique identifier of the opportunity associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "SubmittedBy":{
            "title":"Submitted By",
            "type":"integer",
            "description":"The user who submitted the Call Report.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "LeadNumber":{
            "title":"Lead Number",
            "type":"string",
            "description":"The public unique identifier of the lead associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "ActivityUpdateDate":{
            "title":"Activity Updated Date",
            "type":"string",
            "description":"The date when the record was last updated.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CalendarSubject":{
            "type":"string",
            "description":"The subject of the activity.",
            "nullable":true,
            "x-queryable":false
        },
        "AssetId":{
            "title":"Asset ID",
            "type":"integer",
            "description":"The unique identifier of an asset.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AccountName":{
            "title":"Account",
            "type":"string",
            "description":"The name of the account associated with the activity.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "ActivityStatus":{
            "title":"Status",
            "type":"string",
            "description":"The status of the activity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PartnerProgramNumber":{
            "title":"Program Number",
            "type":"string",
            "description":"The public unique identifier of partner program associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "PrimaryContactId":{
            "title":"Primary Contact ID",
            "type":"integer",
            "description":"The unique identifier of the activity contact.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PriorityCode":{
            "title":"Priority",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the priority of the activity. The default value is 2. The possible values are, 1, 2, or 3.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "DealNumber":{
            "title":"Deal Registration",
            "type":"string",
            "description":"The alternate key identifier of the deal associated to the activity. The number can also be generated from an external source.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "EndDtRFAttr":{
            "type":"string",
            "description":"The date when the activity ends. This attribute is for internal use.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ExternalContactEmail":{
            "title":"Primary Email",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of an external contact.",
            "nullable":true,
            "x-queryable":true
        },
        "DynamicClaimLOVSwitcher":{
            "type":"string",
            "description":"The attribute is used to Claim LOV. This attribute is for internal use.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "DismissAssignee":{
            "title":"Dismissed",
            "type":"string",
            "description":"Indicates whether the assignee is dismissed. Valid values are Y and N.",
            "nullable":true,
            "x-queryable":true
        },
        "OpportunityIdAttr":{
            "type":"integer",
            "description":"The unique identifier of the opportunity. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "ActivityCreatedBy":{
            "title":"Activity Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the activity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "OwnerId":{
            "title":"Owner ID",
            "type":"integer",
            "description":"The unique identifier of the activity owner.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ActivityFunctionCodeTrans":{
            "title":"Activity",
            "maxLength":"255",
            "type":"string",
            "description":"The activity function code.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "CurrentSystemDtTransient":{
            "type":"string",
            "description":"The current system date of the activity.",
            "format":"date",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CaseNumber":{
            "title":"Case Number",
            "type":"string",
            "description":"The case number associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "CaseId"
                ]
            },
            "x-queryable":true
        },
        "RecurWedFlag":{
            "title":"Wednesday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the activity recurs on Wednesday.",
            "nullable":true,
            "x-queryable":false
        },
        "StartDateForCallReport":{
            "type":"string",
            "description":"The date when the call report starts.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "TemplateDuration":{
            "title":"Template Duration",
            "type":"number",
            "description":"The duration in number of days, for the template activity. This attribute is used with the start date when generating an activity from a template in order to calculate the due date.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"3"
            }
        },
        "RecurSatFlag":{
            "title":"Saturday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the activity recurs on Saturday.",
            "nullable":true,
            "x-queryable":false
        },
        "ClaimNumber":{
            "title":"Claim Number",
            "type":"string",
            "description":"The public unique identifier of the claim associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "OrchestrationStepId":{
            "title":"Orchestration Step ID",
            "type":"integer",
            "description":"The unique identifier to identify the orchestration step.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DismissFlag":{
            "title":"Dismissed",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the calls that were logged for a past appointment are dismissed.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LocationId":{
            "title":"Location ID",
            "type":"integer",
            "description":"The unique identifier of the account or contact location.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RecurThuFlag":{
            "title":"Thursday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the activity recurs on Thursday.",
            "nullable":true,
            "x-queryable":false
        },
        "CaseId":{
            "title":"Case ID",
            "type":"integer",
            "description":"The unique identifier of the case.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ArticleVersionId":{
            "title":"Article Version ID",
            "maxLength":"64",
            "type":"string",
            "description":"The unique identifier of the article version.",
            "nullable":true,
            "x-queryable":true
        },
        "FundRequestId":{
            "title":"Fund Request ID",
            "type":"integer",
            "description":"The unique identifier of the fund request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OrigEntityNumber":{
            "maxLength":"64",
            "type":"string",
            "description":"The column to store the original user key of the object being upgraded to activity.",
            "nullable":true,
            "x-queryable":false
        },
        "LoginUserRFAttr":{
            "type":"integer",
            "description":"The login of the user of the activity. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "PartnerProgramName":{
            "title":"Program",
            "type":"string",
            "description":"The name of the partner program associated with the activity.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "PartnerProgramId"
                ]
            }
        },
        "RecurTypeCode":{
            "title":"Recurrence Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating how often an appointment recurs, for example Daily, Weekly, Monthly, or Yearly.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "EndDateForCallReportAttr":{
            "type":"string",
            "description":"The end date of the call report. This attribute is for internal use.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "OsnActivityId":{
            "type":"integer",
            "description":"The unique identifier of the activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RecurExceptionFlag":{
            "title":"Recurrence Exception",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the appointment instance is updated outside the recurring appointment series.",
            "nullable":true,
            "x-queryable":true
        },
        "AttachmentEntityName":{
            "maxLength":"255",
            "type":"string",
            "description":"The attachment of the entity name.",
            "nullable":true,
            "default":"ZMM_ACTY_ACTIVITIES",
            "x-queryable":false
        },
        "CallReportYN":{
            "type":"string",
            "description":"Indicates whether the activity is associated with a call report.",
            "nullable":true,
            "x-queryable":true
        },
        "ActivityLastUpdateLogin":{
            "title":"Activity Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login details of the user who last updated the record.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrimaryFormattedAddress":{
            "title":"Primary Contact Address",
            "type":"string",
            "description":"The formatted address information of the activity primary contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrivateFlag":{
            "title":"Private",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the activity is private.",
            "nullable":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "ActivityDirection":{
            "type":"string",
            "description":"The direction of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "DirectionCode"
                ]
            }
        },
        "WebConferenceURL":{
            "title":"Web Conference URL",
            "maxLength":"2000",
            "type":"string",
            "description":"The web conference join URL.",
            "nullable":true,
            "x-queryable":true
        },
        "CheckoutLatitude":{
            "title":"Check-Out Latitude",
            "type":"number",
            "description":"The latitude when a user checks out of a location.",
            "nullable":true,
            "x-queryable":true
        },
        "AssetNumber":{
            "title":"Asset Number",
            "type":"string",
            "description":"The alternate key identifier of the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "AccountAddress":{
            "title":"Account Address",
            "type":"string",
            "description":"The address of the related account.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "AccountStatus":{
            "maxLength":"1",
            "type":"string",
            "description":"The status of the associated account.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false
        },
        "BusinessPlanName":{
            "title":"Business Plan",
            "type":"string",
            "description":"The name of the business plan associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ActivityNumber":{
            "title":"Activity Number",
            "maxLength":"64",
            "type":"string",
            "description":"The unique number of the activity. The number can also be generated from an external source.",
            "nullable":false,
            "x-queryable":true
        },
        "FundRequestName":{
            "title":"MDF Request",
            "type":"string",
            "description":"The name of the fund request associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CurrentDateForCallReport":{
            "type":"string",
            "description":"The current date for the Call Report.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "CheckinLongitude":{
            "title":"Check-In Longitude",
            "type":"number",
            "description":"The longitude when a user checks in to a location.",
            "nullable":true,
            "x-queryable":true
        },
        "RecurOrigInstDate":{
            "title":"Original Instance Date",
            "type":"string",
            "description":"The original date of a recurring appointment instance.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":false
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "RecurSunFlag":{
            "title":"Sunday",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the activity recurs on Sunday.",
            "nullable":true,
            "x-queryable":false
        },
        "AllDayFlag":{
            "title":"All Day",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the appointment is for the entire day. If the value is True, the appointment is for the entire day. The default value is False.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "CorpCurrencyCode":{
            "title":"Corporate Currency",
            "maxLength":"15",
            "type":"string",
            "description":"The corporate currency code associated with the activity. This attribute is used by CRM Extensibility framework. A list of accepted values is defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.",
            "nullable":true,
            "x-queryable":false
        },
        "OrigEntityCode":{
            "maxLength":"30",
            "type":"string",
            "description":"The column to store the source of activity record during upgrade.",
            "nullable":true,
            "default":"ACTIVITY",
            "x-queryable":false
        },
        "ApptEndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the activity ends.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":false
        },
        "ExternalContactName":{
            "title":"External Contact Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of an external contact.",
            "nullable":true,
            "x-queryable":true
        },
        "EmailSentDate":{
            "type":"string",
            "description":"The date and time when the activity e-mail notifications are shared through Outlook.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ClaimName":{
            "title":"MDF Claim",
            "type":"string",
            "description":"The name of the claim associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AccountPhoneNumber":{
            "title":"Account Phone Number",
            "type":"string",
            "description":"The phone number of the related account.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "AssessmentId":{
            "title":"Assessment ID",
            "type":"integer",
            "description":"The unique identifier of the assessment that is associated to the activity or the activity template.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CalendarTimeType":{
            "type":"string",
            "description":"The calender time type of the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "RecurMonth":{
            "title":"Month",
            "maxLength":"30",
            "type":"string",
            "description":"The recurrence of an appointment in a specified month.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "NotesLinkSourceCodeTransient":{
            "type":"string",
            "description":"The note source object.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ActivityTimezone":{
            "type":"string",
            "description":"The time zone that the activity needs to be created in, other than the default logged user's time zone preference.",
            "nullable":true,
            "x-queryable":false
        },
        "OwnerName":{
            "title":"Owner",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the owner of the activity.",
            "nullable":false,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ObjectiveId":{
            "title":"Objective ID",
            "type":"integer",
            "description":"The unique identifier of the objective.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UpgSourceObjectId":{
            "maxLength":"64",
            "type":"string",
            "description":"The primary key value of the record in the source table that is upgraded.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ActivityDescription":{
            "title":"Description",
            "type":"string",
            "description":"A text area for capturing information about the activity.",
            "format":"byte",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ActivityEO.ActivityDesc",
                "protectionState":"TOKENIZED"
            },
            "x-queryable":true
        },
        "RecurDay":{
            "title":"Day",
            "type":"integer",
            "description":"The recurrence of an appointment on a specific day of the month.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            }
        },
        "ActivityStartDate":{
            "title":"Start Date",
            "type":"string",
            "description":"The date and time when an appointment or a task begins. The default value for an appointment is null. The default value for a task is the date and time of when a task is created.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "PrimaryFormattedPhoneNumber":{
            "title":"Phone",
            "type":"string",
            "description":"The phone number of the primary contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ActivityUpdatedBy":{
            "title":"Activity Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the record.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "CampaignName":{
            "title":"Campaign",
            "type":"string",
            "description":"The name of the campaign associated with the activity.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "CampaignId"
                ]
            },
            "x-queryable":true
        },
        "BusinessPlanNumber":{
            "title":"Business Plan Number",
            "type":"string",
            "description":"The public unique identifier of business plan associated with the activity.",
            "nullable":true,
            "x-queryable":true
        },
        "ShowTimeAs":{
            "title":"Show Time As",
            "type":"string",
            "description":"The choice of display of time on your calendar for an activity.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "AccountIdAttr":{
            "type":"integer",
            "description":"The unique identifier of the account. This attribute is for internal use.",
            "nullable":true,
            "x-queryable":true
        },
        "DoNotCallFlag":{
            "type":"boolean",
            "description":"Indicates whether the primary contact can be called. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "DueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"The date when task activity is due to be completed.",
            "format":"date",
            "nullable":true,
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "TemplateId":{
            "title":"Template ID",
            "type":"integer",
            "description":"Ithe identifier of the template associated with the activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ActivityPartialDescription":{
            "title":"Short Description",
            "maxLength":"4000",
            "type":"string",
            "description":"A column that stores the first 4000 characters of activity description.",
            "nullable":true,
            "x-queryable":true
        },
        "ParentActivityId":{
            "title":"Parent ID",
            "type":"integer",
            "description":"The unique identifier of the related activity ID, only applicable if the record is a follow up activity.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SearchDate":{
            "type":"string",
            "description":"The date filter used in Search (Internal Usage).",
            "format":"date-time",
            "nullable":true,
            "x-queryable":false
        },
        "ActivityType":{
            "title":"Activity Type",
            "type":"string",
            "description":"The type of activity.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ActivityTypeCode"
                ]
            }
        },
        "AccountType":{
            "maxLength":"30",
            "type":"string",
            "description":"The party type of the associated account.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false
        },
        "DirectionCode":{
            "title":"Direction",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the direction of an activity. The options are inbound/outbound, optional. The default value is null.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "TemplateLeadTime":{
            "title":"Lead Time",
            "type":"number",
            "description":"The lead time that is calculated from the activity start date, for the template activity.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"3"
            }
        },
        "CalendarAccess":{
            "type":"boolean",
            "description":"Indicates who has access to the calender.",
            "nullable":true,
            "x-queryable":false
        },
        "CalendarRecurType":{
            "type":"string",
            "description":"The activity recurrence type.",
            "nullable":true,
            "x-queryable":true
        },
        "SelectedFlag":{
            "type":"boolean",
            "description":"The records selected for Mass Update (Internal Usage).",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "UpgSourceObjectType":{
            "maxLength":"30",
            "type":"string",
            "description":"The source object type of the activity such as Appointment, Task, or Interaction. It indicates the source of the upgraded record.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ActivityFilter":{
            "type":"string",
            "description":"The attribute is used to add additional activity filter. This attribute is for internal use.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BuOrgId":{
            "title":"Business Unit",
            "type":"integer",
            "description":"The identifier for the business unit. This attribute is obsolete.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LeadNameOsn":{
            "title":"Social Lead Name",
            "type":"string",
            "description":"The lead name displayed in Oracle Social Network.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "LeadName"
                ]
            }
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

href: string

Title: hyperlink reference

The URI to the related resource.
kind: string

Title: kind

Allowed Values: [ "collection", "item", "describe", "other" ]

The kind of the related resource.
name: string

Title: name

The name of the link to the related resource.
properties: object properties
rel: string

Title: relation

Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

changeIndicator: string

Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Nested Schema : serviceRequests-addresses-item-response

Type: object

Show Source

Address1: string

Title: Address Line 1

Maximum Length: 240

The first address line of the service address.
Address2: string

Title: Address Line 2

Maximum Length: 240

The second address line of the service address.
Address3: string

Title: Address Line 3

Maximum Length: 240

The third address line of the service address.
Address4: string

Title: Address Line 4

Maximum Length: 240

The fourth address line of the service address.
AddressSourceCd: string

Title: Address Source Code

Maximum Length: 30

Indicates the source of the service address of the service request. For example, the address source can be account or contact.
City: string

Title: City

Maximum Length: 60

The city of the service address.
Country: string

Title: Country

Maximum Length: 2

The country of the service address.
County: string

Title: County

Maximum Length: 60

The county of the service address.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the service address.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the service address was created.
FormattedAddress: string

Title: Formatted Address

Read Only: true

Maximum Length: 1000

The formatted address value of the service address.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the service address was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the service address.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login of the user who last updated the service address.
links: array Links

Title: Links

The link relations associated with the resource instance.
LocationId: integer (int64)

Title: Location ID

The location that was the source of the service address.
PartySiteId: integer (int64)

Title: Party Site ID

The customer address that was the source of the service address.
PostalCode: string

Title: Postal Code

Maximum Length: 60

The postal code of the service address.
Province: string

Title: Province

Maximum Length: 60

The province of the service address.
ServiceAddressId: integer (int64)

Title: Service Address ID

The unique identifier of the service address record.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request associated to the service address.
State: string

Title: State

Maximum Length: 60

The state of the service address.
TimezoneCode: string

Title: Time Zone

Maximum Length: 50

The time zone of the service address.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service address.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service address was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "TimezoneCode":{
            "title":"Time Zone",
            "maxLength":"50",
            "type":"string",
            "description":"The time zone of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service address.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceAddressId":{
            "title":"Service Address ID",
            "type":"integer",
            "description":"The unique identifier of the service address record.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "FormattedAddress":{
            "title":"Formatted Address",
            "maxLength":"1000",
            "type":"string",
            "description":"The formatted address value of the service address.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LocationId":{
            "title":"Location ID",
            "type":"integer",
            "description":"The location that was the source of the service address.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "Address2":{
            "title":"Address Line 2",
            "maxLength":"240",
            "type":"string",
            "description":"The second address line of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "Address3":{
            "title":"Address Line 3",
            "maxLength":"240",
            "type":"string",
            "description":"The third address line of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "PostalCode":{
            "title":"Postal Code",
            "maxLength":"60",
            "type":"string",
            "description":"The postal code of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "Address1":{
            "title":"Address Line 1",
            "maxLength":"240",
            "type":"string",
            "description":"The first address line of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "City":{
            "title":"City",
            "maxLength":"60",
            "type":"string",
            "description":"The city of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "County":{
            "title":"County",
            "maxLength":"60",
            "type":"string",
            "description":"The county of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "Province":{
            "title":"Province",
            "maxLength":"60",
            "type":"string",
            "description":"The province of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "Address4":{
            "title":"Address Line 4",
            "maxLength":"240",
            "type":"string",
            "description":"The fourth address line of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "State":{
            "title":"State",
            "maxLength":"60",
            "type":"string",
            "description":"The state of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "PartySiteId":{
            "title":"Party Site ID",
            "type":"integer",
            "description":"The customer address that was the source of the service address.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "Country":{
            "title":"Country",
            "maxLength":"2",
            "type":"string",
            "description":"The country of the service address.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AddressSourceCd":{
            "title":"Address Source Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the source of the service address of the service request. For example, the address source can be account or contact.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request associated to the service address.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service address was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the service address.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-Attachment-item-response

Type: object

Show Source

AsyncTrackerId: string

Title: Asynchronous Upload Tracker Id

The unique identifier used for tracking the uploaded files.
AttachedDocumentId: integer (int64)

Title: Attached Document Id

The unique identifier of the attached document.
AttachmentsDFFVL: array AttachmentsDFFVL
AttachmentsPreview: array Attachments Preview

Title: Attachments Preview

The attachments preview resource is used to preview the attachment pages.
CategoryName: string

Title: Category

Maximum Length: 30

The name of the attachment category.
ContentRepositoryFileShared: boolean

Title: Shared

Indicates whether the attachment is shared.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 255

The user who created the attachment.
CreatedByUserName: string

Title: Created By User Name

Read Only: true

The user name of the person who uploaded the image.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date when the attachment record was created.
DatatypeCode: string

Title: Type

Maximum Length: 30

Default Value: FILE

The code indicating the type of the data.
Description: string

Title: Description

Maximum Length: 255

The description of the attachment.
DmDocumentId: string

Maximum Length: 255

The unique identifier of the attached document.
DmFolderPath: string

Title: Dm Folder Path

Maximum Length: 1000

The folder path of the attachment.
DmVersionNumber: string

Maximum Length: 255

The current version number of the attachment.
DownloadInfo: string

Title: DownloadInfo

JSON object represented as a string containing information used to programmatically retrieve a file attachment.
ErrorStatusCode: string

Title: Error Status Code

The code indicating the type of error, if any, for the attachment.
ErrorStatusMessage: string

Title: Error Status Message

The error message, if any, for the attachment.
ExpirationDate: string (date-time)

Title: Expiration Date

The date when the contents in the attachment expire.
FileContents: string (byte)

Title: File Contents

The contents of the attachment.
FileName: string

Title: File Name

Maximum Length: 2048

The file name of the attachment.
FileUrl: string

Title: File Url

The URL of the attachment.
FileWebImage: string (byte)

Title: File Web Image

Read Only: true

The base64 encoded image of the file displayed in .png format if the source is a convertible image.
LastUpdateDate: string (date-time)

Title: Last Update Date

Read Only: true

The date when the record was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 255

The user who last updated the attachment.
LastUpdatedByUserName: string

Title: Last Updated By User

Read Only: true

The user name of the person who last updated the image.
links: array Links

Title: Links

The link relations associated with the resource instance.
PostProcessingAction: string

Title: PostProcessingAction

The name of the action that can be performed after an attachment is uploaded.
Title: string

Title: Title

The title of the attachment.
UploadedFileContentType: string

Title: Uploaded File Content Type

The content type of the attachment.
UploadedFileLength: integer

Title: File Size

The length of the attachment file.
UploadedFileName: string

Title: Uploaded File Name

The name of the attachment file.
UploadedText: string

Title: Uploaded Text

The text of the attachment.
Uri: string

Title: Uri

Maximum Length: 4000

The URI of the attachment.
Url: string

Title: Url

Maximum Length: 4000

The URL of the attachment.
UserName: string

Title: User Name

Read Only: true

Maximum Length: 255

The login associated with the attachment.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the attachment record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "AttachmentsDFFVL":{
            "type":"array",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-Attachment-AttachmentsDFFVL-item-response"
            },
            "x-cardinality":"1"
        },
        "Description":{
            "title":"Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileName":{
            "title":"File Name",
            "maxLength":"2048",
            "type":"string",
            "description":"The file name of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "FileWebImage":{
            "title":"File Web Image",
            "type":"string",
            "description":"The base64 encoded image of the file displayed in .png format if the source is a convertible image.",
            "format":"byte",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide",
                "PAYLOADHINT":"Show"
            }
        },
        "Uri":{
            "title":"Uri",
            "maxLength":"4000",
            "type":"string",
            "description":"The URI of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "AttachmentsPreview":{
            "title":"Attachments Preview",
            "type":"array",
            "description":"The attachments preview resource is used to preview the attachment pages.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-Attachment-AttachmentsPreview-item-response"
            }
        },
        "Url":{
            "title":"Url",
            "maxLength":"4000",
            "type":"string",
            "description":"The URL of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "DmDocumentId":{
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier of the attached document.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:OA_TRANSLATABLE":"true"
            },
            "x-queryable":true
        },
        "AttachedDocumentId":{
            "title":"Attached Document Id",
            "type":"integer",
            "description":"The unique identifier of the attached document.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "includeInCompactView":true,
                "precision":"18",
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "UploadedFileContentType":{
            "title":"Uploaded File Content Type",
            "type":"string",
            "description":"The content type of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DownloadInfo":{
            "title":"DownloadInfo",
            "type":"string",
            "description":"JSON object represented as a string containing information used to programmatically retrieve a file attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CreatedByUserName":{
            "title":"Created By User Name",
            "type":"string",
            "description":"The user name of the person who uploaded the image.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "UploadedFileLength":{
            "title":"File Size",
            "type":"integer",
            "description":"The length of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmVersionNumber":{
            "maxLength":"255",
            "type":"string",
            "description":"The current version number of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who last updated the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusMessage":{
            "title":"Error Status Message",
            "type":"string",
            "description":"The error message, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "UserName":{
            "title":"User Name",
            "maxLength":"255",
            "type":"string",
            "description":"The login associated with the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who created the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "DatatypeCode":{
            "title":"Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the data.",
            "nullable":false,
            "default":"FILE",
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "PostProcessingAction":{
            "title":"PostProcessingAction",
            "type":"string",
            "description":"The name of the action that can be performed after an attachment is uploaded.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Title":{
            "title":"Title",
            "type":"string",
            "description":"The title of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "LastUpdatedByUserName":{
            "title":"Last Updated By User",
            "type":"string",
            "description":"The user name of the person who last updated the image.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "UploadedFileName":{
            "title":"Uploaded File Name",
            "type":"string",
            "description":"The name of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileUrl":{
            "title":"File Url",
            "type":"string",
            "description":"The URL of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "ContentRepositoryFileShared":{
            "title":"Shared",
            "type":"boolean",
            "description":"Indicates whether the attachment is shared.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileContents":{
            "title":"File Contents",
            "type":"string",
            "description":"The contents of the attachment.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide"
            }
        },
        "ExpirationDate":{
            "title":"Expiration Date",
            "type":"string",
            "description":"The date when the contents in the attachment expire.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusCode":{
            "title":"Error Status Code",
            "type":"string",
            "description":"The code indicating the type of error, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmFolderPath":{
            "title":"Dm Folder Path",
            "maxLength":"1000",
            "type":"string",
            "description":"The folder path of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "UploadedText":{
            "title":"Uploaded Text",
            "type":"string",
            "description":"The text of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CategoryName":{
            "title":"Category",
            "maxLength":"30",
            "type":"string",
            "description":"The name of the attachment category.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Update Date",
            "type":"string",
            "description":"The date when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "FMT_FORMAT":"d-MMM-yyyy HH:mm:ss"
            },
            "x-queryable":true
        },
        "AsyncTrackerId":{
            "title":"Asynchronous Upload Tracker Id",
            "type":"string",
            "description":"The unique identifier used for tracking the uploaded files.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "includeInCompactView":true,
                "PAYLOADHINT":"Show"
            }
        }
    }
}

Nested Schema : AttachmentsDFFVL

Type: array

Show Source

Array of: object serviceRequests-Attachment-AttachmentsDFFVL-item-response

{
    "type":"array",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-Attachment-AttachmentsDFFVL-item-response"
    },
    "x-cardinality":"1"
}

Nested Schema : Attachments Preview

Type: array

Title: Attachments Preview

The attachments preview resource is used to preview the attachment pages.

Show Source

Array of: object serviceRequests-Attachment-AttachmentsPreview-item-response

{
    "title":"Attachments Preview",
    "type":"array",
    "description":"The attachments preview resource is used to preview the attachment pages.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-Attachment-AttachmentsPreview-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-Attachment-AttachmentsDFFVL-item-response

Type: object

Show Source

__FLEX_Context: string

Title: Context Segment

Maximum Length: 150
__FLEX_Context_DisplayValue: string

Title: Context Segment
AttachedDocumentId: integer (int64)
links: array Links

Title: Links

The link relations associated with the resource instance.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AttachedDocumentId":{
            "type":"integer",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "includeInCompactView":true,
                "precision":"18",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "__FLEX_Context_DisplayValue":{
            "title":"Context Segment",
            "type":"string",
            "nullable":true,
            "x-hints":{
                "updateable":"false",
                "DISPLAYHINT":"Hide",
                "FND_ACFF_IsReadOnly":"true",
                "FND_ACFF_AkaRealSegmentAttrName":"__FLEX_Context",
                "FND_ACFF_JavaType":"java.lang.String",
                "FND_ACFF_ListDisplayAttrName":"Name",
                "FND_ACFF_MaximumLength":"1024",
                "FND_ACFF_PreferredDisplayType":"LOV"
            },
            "x-oj":{
                "transform":{
                    "path":"oj-sp/common-util/flex-util",
                    "name":"transformFlexUIHints"
                }
            },
            "x-queryable":true
        },
        "__FLEX_Context":{
            "title":"Context Segment",
            "maxLength":"150",
            "type":"string",
            "nullable":true,
            "x-hints":{
                "FND_ACFF_ValueSetInfo":"_FLEX_ContextValueSet_Internal#INDEPENDENT",
                "controlType":"choice",
                "FND_ACFF_AkaAttrName":"__FLEX_Context_DisplayValue",
                "includeInCompactView":true,
                "FND_ACFF_IsDiscriminator":"true",
                "FND_ACFF_JavaType":"java.lang.String",
                "FND_ACFF_MaximumLength":"1024",
                "FND_ACFF_PreferredDisplayType":"LOV"
            },
            "x-oj":{
                "transform":{
                    "path":"oj-sp/common-util/flex-util",
                    "name":"transformFlexUIHints"
                }
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-Attachment-AttachmentsPreview-item-response

Type: object

Show Source

ImageHeight: integer

Title: Image Height

Read Only: true

The height of the previewed image.
ImageSource: string

Title: Image Source

Read Only: true

The preview of the image in base64 encoded PNG format.
ImageWidth: integer

Title: Image Width

Read Only: true

The width of the previewed image.
links: array Links

Title: Links

The link relations associated with the resource instance.
PageNum: integer

Title: Page Number

Read Only: true

The number of the page in the preview.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ImageSource":{
            "title":"Image Source",
            "type":"string",
            "description":"The preview of the image in base64 encoded PNG format.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide",
                "PAYLOADHINT":"Show"
            }
        },
        "PageNum":{
            "title":"Page Number",
            "type":"integer",
            "description":"The number of the page in the preview.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        },
        "ImageHeight":{
            "title":"Image Height",
            "type":"integer",
            "description":"The height of the previewed image.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        },
        "ImageWidth":{
            "title":"Image Width",
            "type":"integer",
            "description":"The width of the previewed image.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-channelCommunication-item-response

Type: object

Show Source

ChannelAccountName: string

Title: Account Name

Read Only: true

Maximum Length: 400

The account name associated with the channel. For example, for email, an account name would be the inbound mailbox for support like support@abc.com.
ChannelDisplayName: string

Title: Display Name

Maximum Length: 400

The display name of the channel.
ChannelId: integer (int64)

Title: Channel ID

The unique identifier of the channel.
ChannelShortName: string

Title: Channel Short Name

Maximum Length: 450

The public unique identifier of the channel.
ChannelTypeCd: string

Title: Channel Type

Read Only: true

Maximum Length: 30

The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
CollabId: string

Title: Collaboration ID

Read Only: true

Maximum Length: 255

The unique identifier of the collaboration network user in the corresponding network. An example of this is the slack user Id. of a user.
CollabName: string

Title: Resource Name

Read Only: true

Maximum Length: 400

The user name of the external user on the collaboration network.
CollabResourceId: integer (int64)

Title: Collaboration Resource Identifier

The unique identifier of the collaboration network user that the internal users are communicating with.
ContactPointId: integer (int64)

Title: Contact Point ID

The unique identifier of the contact point record of the contact who is being communicated with. A contact point is a contact's identifier for a specific channel of communication. For example, the contact point for the email channel would be an email address and the contact point of a person for twitter would be the twitter handle.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the communication channel.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the communication channel was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the channel communication has been updated.
InboundObjectId: integer (int64)

Title: Inbound Message Object Identifier

The unique identifier of the inbound object that resulted in the creation of the service request message.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the communication channel was last updated.
LastUpdatedBy: string

Title: Updated By

Read Only: true

Maximum Length: 64

The user who last updated the communication channel.
LastUpdateLogin: string

Title: Update Login

Read Only: true

Maximum Length: 32

The session login associated to the user who last updated the communication channel.
links: array Links

Title: Links

The link relations associated with the resource instance.
NetworkTypeCd: string

Title: Network

Read Only: true

Maximum Length: 30

The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.
ObjectId: integer (int64)

Title: Object ID

The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.
ObjectTypeCd: string

Title: Object Type

Read Only: true

Maximum Length: 30

Default Value: SVC_SERVICE_REQUESTS

The code indicating whether the channel communication record is associated to the service request or the service request message. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_OBJECT_TYPE_CD.
PartyId: integer (int64)

Title: Party ID

The unique party identifier of the person who is being communicated with.
PartyName: string

Title: Party Name

Read Only: true

Maximum Length: 360

The party name of the person who is being communicated with. The user can be an internal resource or a customer contact.
PartyNumber: string

Title: Party Number

Read Only: true

Maximum Length: 30

The public unique identifier of the contact associated with the service request communication.
PartyViaEndPoint: string

Title: Party Endpoint

Maximum Length: 1000

The endpoint used to communicate with the Party_ID owner. For example, email address, phone number, and so on. When Party_ID is NULL and PartyViaEndPoint is not NULL, the endpoint belongs to an adhoc party.
PersonId: integer (int64)

Title: Person ID

The unique identifier of the person who is a contact on the service request.
PostIdentifier: string

Title: Post Identifier

Maximum Length: 1000

The unique identifier of the social media post record that was used to create the service request or the service request message.
ResourceId: integer (int64)

Title: Resource ID

Read Only: true

The unique identifier of the resource associated with the service request. This is a foreign key that can identify the collaboration network user the internal users are communicating with.
ResourceTypeCd: string

Title: Resource Type

Read Only: true

Maximum Length: 30

The code indicating the type of the collaborative network user, such as USER, PUBLIC_CHANNEL, or PRIVATE_CHANNEL. A list of accepted values is defined in the lookup ORA_SVC_COLLAB_RES_TYPE_CD.
RoutingCd: string

Title: Routing Code

Maximum Length: 30

The code indicating how the message was routed through the endpoint. For example, if the endpoint is email address the field indicates if the recipient was a TO, a CC, or a BCC recipient. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_ROUTING_CD.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the channel communication has been deleted.
ViaId: integer (int64)

Title: ID

Read Only: true

The unique identifier of the channel communication.

{
    "type":"object",
    "properties":{
        "ChannelAccountName":{
            "title":"Account Name",
            "maxLength":"400",
            "type":"string",
            "description":"The account name associated with the channel. For example, for email, an account name would be the inbound mailbox for support like support@abc.com.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the communication channel was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "NetworkTypeCd":{
            "title":"Network",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ViaId":{
            "title":"ID",
            "type":"integer",
            "description":"The unique identifier of the channel communication.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CollabId":{
            "title":"Collaboration ID",
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier of the collaboration network user in the corresponding network. An example of this is the slack user Id. of a user.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Display Name",
            "maxLength":"400",
            "type":"string",
            "description":"The display name of the channel.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "PartyName":{
            "title":"Party Name",
            "maxLength":"360",
            "type":"string",
            "description":"The party name of the person who is being communicated with. The user can be an internal resource or a customer contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CollabName":{
            "title":"Resource Name",
            "maxLength":"400",
            "type":"string",
            "description":"The user name of the external user on the collaboration network.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResourceTypeCd":{
            "title":"Resource Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the collaborative network user, such as USER, PUBLIC_CHANNEL, or PRIVATE_CHANNEL. A list of accepted values is defined in the lookup ORA_SVC_COLLAB_RES_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the channel communication has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "RoutingCd":{
            "title":"Routing Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating how the message was routed through the endpoint. For example, if the endpoint is email address the field indicates if the recipient was a TO, a CC, or a BCC recipient. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_ROUTING_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ContactPointId":{
            "title":"Contact Point ID",
            "type":"integer",
            "description":"The unique identifier of the contact point record of the contact who is being communicated with. A contact point is a contact's identifier for a specific channel of communication. For example, the contact point for the email channel would be an email address and the contact point of a person for twitter would be the twitter handle.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the channel communication record is associated to the service request or the service request message. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_OBJECT_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "default":"SVC_SERVICE_REQUESTS",
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdatedBy":{
            "title":"Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the communication channel.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the communication channel.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the channel communication has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PostIdentifier":{
            "title":"Post Identifier",
            "maxLength":"1000",
            "type":"string",
            "description":"The unique identifier of the social media post record that was used to create the service request or the service request message.",
            "nullable":true,
            "x-queryable":true
        },
        "PartyViaEndPoint":{
            "title":"Party Endpoint",
            "maxLength":"1000",
            "type":"string",
            "description":"The endpoint used to communicate with the Party_ID owner. For example, email address, phone number, and so on. When Party_ID is NULL and PartyViaEndPoint is not NULL, the endpoint belongs to an adhoc party.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ChannelViaEO.PartyViaEndPoint",
                "protectionObjectTitle":"Party Endpoint",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Party Endpoint"
            },
            "x-queryable":true
        },
        "InboundObjectId":{
            "title":"Inbound Message Object Identifier",
            "type":"integer",
            "description":"The unique identifier of the inbound object that resulted in the creation of the service request message.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PartyNumber":{
            "title":"Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the contact associated with the service request communication.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PartyId":{
            "title":"Party ID",
            "type":"integer",
            "description":"The unique party identifier of the person who is being communicated with.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PersonId":{
            "title":"Person ID",
            "type":"integer",
            "description":"The unique identifier of the person who is a contact on the service request.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "ResourceId":{
            "title":"Resource ID",
            "type":"integer",
            "description":"The unique identifier of the resource associated with the service request. This is a foreign key that can identify the collaboration network user the internal users are communicating with.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CollabResourceId":{
            "title":"Collaboration Resource Identifier",
            "type":"integer",
            "description":"The unique identifier of the collaboration network user that the internal users are communicating with.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelShortName":{
            "title":"Channel Short Name",
            "maxLength":"450",
            "type":"string",
            "description":"The public unique identifier of the channel.",
            "nullable":false,
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the communication channel was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The session login associated to the user who last updated the communication channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-contacts-item-response

Type: object

Show Source

AccessLevelCd: string

Title: Access Level

Maximum Length: 30

The service request access level granted to the contact.
AccountName: string

Title: Account Name

Read Only: true

Maximum Length: 900

The primary account of the service request contact.
ContactEmailAddress: string

Title: Email

Read Only: true

Maximum Length: 320

The email address of the party associated with the contact.
ContactFormattedPhoneNumber: string

Title: Phone

Read Only: true

The formatted phone number of the party associated with the contact.
ContactPartyName: string

Title: Name

Maximum Length: 360

The name of a service request contact.
ContactPartyNumber: string

Title: Contact Number

Read Only: true

Maximum Length: 30

The public unique identifier of the contact associated with the service request.
ContactPreferredContactMethod: string

Title: Preferred Contact Method

Read Only: true

Maximum Length: 30

The preferred contact method of the party associated with the contact.
ContactTypeCd: string

Title: Contact Type

Maximum Length: 30

The service request contact type such as Customer or Partner.
ContactUniqueName: string

Title: Unique Name

Maximum Length: 900

The unique party name associated with the contact.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the record.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the record was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the contact has been deleted.
DoNotContactFlag: boolean

Title: Do Not Contact

Read Only: true

Maximum Length: 1

Indicates whether the contact of the service request does not want to be contacted. The default value is false.
FormattedAddress: string

Title: Formatted Address

Read Only: true

The formatted address of the service request contact.
JobTitle: string

Title: Job Title

Read Only: true

Maximum Length: 100

The job title of the service request contact.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the record was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the record.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The application login id of the user who last updated the contacts object associated with the service request.
links: array Links

Title: Links

The link relations associated with the resource instance.
MemberId: integer (int64)

Title: Member ID

The unique identifier of the contact.
PartyId: integer (int64)

Title: Party ID

The unique party identifier of the contact.
PersonId: integer (int64)

Title: Person ID

The unique identification of a person that is a contact on a service request.This is only used for human resource help desk service request.
PrimaryContactFlag: boolean

Title: Primary

Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False. The default value is false.
RelationTypeCd: string

Title: Relationship Type Code

Maximum Length: 30

The code indicating the type of relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the associated service request.
SrNumber: string

Title: Service Request Number

Maximum Length: 30

The public unique number of the a service request.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the contact has been updated.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactFlag":{
            "title":"Primary",
            "type":"boolean",
            "description":"Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False. The default value is false.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PartyId"
                ]
            }
        },
        "RelationTypeCd":{
            "title":"Relationship Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ContactUniqueName":{
            "title":"Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AccessLevelCd":{
            "title":"Access Level",
            "maxLength":"30",
            "type":"string",
            "description":"The service request access level granted to the contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "JobTitle":{
            "title":"Job Title",
            "maxLength":"100",
            "type":"string",
            "description":"The job title of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactPartyName":{
            "title":"Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of a service request contact.",
            "nullable":false,
            "x-queryable":true
        },
        "MemberId":{
            "title":"Member ID",
            "type":"integer",
            "description":"The unique identifier of the contact.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the contact has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPreferredContactMethod":{
            "title":"Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"The preferred contact method of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the associated service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the record.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactFormattedPhoneNumber":{
            "title":"Phone",
            "type":"string",
            "description":"The formatted phone number of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ContactPersonalPhoneFlag",
                    "ContactPrimaryPhoneAreaCode",
                    "ContactPrimaryPhoneContactPtId",
                    "ContactPrimaryPhoneCountryCode",
                    "ContactPrimaryPhoneExtension",
                    "ContactPrimaryPhoneLineType",
                    "ContactPrimaryPhoneNumber"
                ]
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the record.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "FormattedAddress":{
            "title":"Formatted Address",
            "type":"string",
            "description":"The formatted address of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ContactIdenAddrLocationId"
                ]
            }
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique number of the a service request.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the contact has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyNumber":{
            "title":"Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the contact associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactEmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "DoNotContactFlag":{
            "title":"Do Not Contact",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the contact of the service request does not want to be contacted. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "PartyId":{
            "title":"Party ID",
            "type":"integer",
            "description":"The unique party identifier of the contact.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PersonId":{
            "title":"Person ID",
            "type":"integer",
            "description":"The unique identification of a person that is a contact on a service request.This is only used for human resource help desk service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactTypeCd":{
            "title":"Contact Type",
            "maxLength":"30",
            "type":"string",
            "description":"The service request contact type such as Customer or Partner.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the contacts object associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountName":{
            "title":"Account Name",
            "maxLength":"900",
            "type":"string",
            "description":"The primary account of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-messages-item-response

Type: object

Show Source

Attachment: array Attachments

Title: Attachments

The attachments resource is used to view, create, update, and delete attachments associated with a message. An attachment includes additional information about a message.
channelCommunication: array Channel Communications

Title: Channel Communications

The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.
ChannelId: string

Title: Channel

The unique identifier of the channel.
ChannelTypeCd: string

Title: Channel Type

Maximum Length: 30

The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
CollabResource: string

Title: Collaboration Resource

This field is reserved for internal use only.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the message.
CreatedByEmailAddress: string

Title: Created by Email ID

Read Only: true

Maximum Length: 320

The e-mail address of the person who created the service request message.
CreatedByPartyId: string

Title: Created by Party ID

Read Only: true

Maximum Length: 80

The unique identifier of the party of the user who created the service request message.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the message was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the message has been deleted.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the message was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the message.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The session login associated with the user who last updated the message.
links: array Links

Title: Links

The link relations associated with the resource instance.
MessageContent: string (byte)

Title: Message Content

The content of the message encoded in base 64 format. Any attachment associated with the message is not the content of the message.
MessageCreatedBy: string

Title: Created By

Maximum Length: 64

The user who created the message in the original source system. This is applicable if the service request message was imported from another system.
MessageExpandingState: integer

Title: Message Expand State

Indicates the message expanding state.
MessageId: integer (int64)

Title: Message ID

The unique identifier of the service request message.
MessageLastUpdateDate: string (date-time)

Title: Last Updated Date

The last updated date of the message in the original source system. This is applicable if the service request message was imported from another system.
MessageLastUpdatedBy: string

Title: Last Updated By

Maximum Length: 64

The user who last update the message in the original source system. This is applicable if the service request message was imported from another system.
MessageLastUpdateLogin: string

Title: Last Update Login

Maximum Length: 32

The login of the user who last update the message in the original source system. This is applicable if the service request message was imported from another system.
MessageNumber: string

Title: Message Number

Maximum Length: 30

The public unique identifier of the service request message.
MessageSubTypeCd: string

Title: Message Subtype

Maximum Length: 30

The service request message subtype.
MessageTypeCd: string

Title: Message Type Code

Maximum Length: 30

The code indicating the message type. The accepted values are Response, Customer Entry, System Note, System Response, and Internal Note. A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_TYPE_CD.
NetworkTypeCd: string

Title: Network

Read Only: true

Maximum Length: 30

The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.
NotificationProcessingStatusCd: string

Title: Notification Processing Status Code

Maximum Length: 30

The code indicating the status of the response notification. For example, Error, Success. A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_PROCESS_CD.
NotificationRetryCount: integer (int32)

Title: Notification Retry Count

The number of times the system tried to send the SR message notification.
ObjectId: integer (int64)

Title: Object ID

The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.
ObjectTypeCd: string

Title: Object Type Code

Maximum Length: 30

Default Value: SVC_SR_MESSAGES

This field is reserved for internal use only.
OriginalSystemReference: string

Title: Original System

Maximum Length: 255

The identifier of the message record in the original source system from where the message was imported. This is applicable if the service request message was imported from another system.
OriginationDate: string (date-time)

Title: Origination Date

The date the message was created in the original source system. This is applicable if the service request message was imported from another system.
ParentMessageId: integer (int64)

Title: Parent Message ID

The unique identifier of the parent service request message.
PartyName: string

Title: Posted By

Read Only: true

Maximum Length: 360

The Party name of the user who the posted the message. The user can be an internal resource or a customer contact.
PostedByPartyId: integer (int64)

Title: Posted by ID

The unique identifier of the user who the posted the message. The user can be an internal resource or a customer contact.
PostedByPartyNumber: string

Title: Posted by Party Number

Read Only: true

Maximum Length: 30

The public unique identifier of the person posting the message on the service request.
PrivateInformationFlag: boolean

Title: Contains PII Data

Maximum Length: 1

Indicates whether the message contains personally identifiable information.
ProcessingId: integer (int64)

Title: Processing ID

Read Only: true

The unique identifier of the processing.
ProcessingStatusCd: string

Title: Processing Status

Maximum Length: 30

Default Value: ORA_SVC_READY

The code indicating the processing status of the message. The accepted values are Ready, Processing, Error, and Success.A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_PROCESS_CD .
ReplyToMessageId: integer (int64)

Title: Reply to Message ID

Read Only: true

The unique identifier of the message that is being replied to by the agent.
RichTextFlag: boolean

Title: Rich Text

Maximum Length: 1

Default Value: true

Indicates whether the message content is in rich text format. If the format is rich text, then the value is Y, else the value is N.
RootMessageId: integer (int64)

Title: Root Message Identifier

Read Only: true

The identifier of the root message in the message hierarchy.
RootThreadCount: integer

Title: Root Message Thread Count

Read Only: true

The number of messages under a root message in a service request.
RootThreadLastUpdateDate: string (date-time)

Title: Root Message Thread Last Updated Date

Read Only: true

The latest updated date for all messages under the root message in a service request.
RootThreadMessageLastUpdateDate: string (date-time)

Title: Root Thread Message Last Updated Date

Read Only: true

The date when all messages under the root message in a service request were last updated.
SentDate: string (date-time)

Title: Sent Date

The date and time when the message was sent.
SocialPrivateFlag: boolean

Title: Private Message

Maximum Length: 1

Indicates whether the message was created from a private social post.
SourceCd: string

Title: Source Code

Maximum Length: 30

The code indicating the source of the message. For example, Agent UI, Customer UI, and API. A list of accepted values is defined in the lookup ORA_SVC_SOURCE_CD.
SrBUOrgId: integer (int64)

Title: Service Request Business Unit

Read Only: true

The identifier of the business unit associated with the service request.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request to which the message is associated.
SrInlineAttachmentIds: string

Title: Inline Attachment Identifiers

Maximum Length: 1000

The list of inline attachment identifiers associated with the service request
SrNumber: string

Title: Service Request Number

Maximum Length: 30

The public unique number of the a service request.
SrStripeCd: string

Title: Service Request Application Stripe

Read Only: true

Maximum Length: 30

The application stripe of the service request.
StatusCd: string

Title: Status Code

Maximum Length: 30

The code indicating the status of the message. The accepted values are Draft, Committed, and Corrected.
Subject: string

Title: Subject

Maximum Length: 1000

The subject of the service request message.
TemplateName: string

Title: Template Name

Maximum Length: 240

The name of the template used to send an email response to a customer.
ThreadCount: integer

Title: Thread Count

Read Only: true

The number of threads in a service request message.
ThreadHierarchyLevel: integer

Title: Thread Hierarchy Level

Read Only: true

The level of the thread in the message hierarchy.
ThreadId: integer

Title: Thread Identifier

Read Only: true

The unique ID of the service request message thread.
ThreadLastUpdateDate: string (date-time)

Title: Thread Last Updated Date

Read Only: true

The date when the message was last updated.
ThreadMessageLastUpdateDate: string (date-time)

Title: Thread Message Last Updated Date

Read Only: true

The date when the thread message was last updated.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the message has been updated.
VisibilityCd: string

Title: Visibility Code

Maximum Length: 30

The code indicating the privacy level of the message. The accepted values are Internal and External. Null value indicates that the message is External. A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_VISIBILITY_CD.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the message was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageContent":{
            "title":"Message Content",
            "type":"string",
            "description":"The content of the message encoded in base 64 format. Any attachment associated with the message is not the content of the message.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"SrMessageEO.MessageContent",
                "protectionObjectTitle":"Message Content",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Message Content"
            }
        },
        "ThreadMessageLastUpdateDate":{
            "title":"Thread Message Last Updated Date",
            "type":"string",
            "description":"The date when the thread message was last updated.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "NotificationProcessingStatusCd":{
            "title":"Notification Processing Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the response notification. For example, Error, Success. A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_PROCESS_CD.",
            "nullable":true,
            "x-queryable":true
        },
        "PrivateInformationFlag":{
            "title":"Contains PII Data",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the message contains personally identifiable information.",
            "nullable":true,
            "x-queryable":true
        },
        "ProcessingId":{
            "title":"Processing ID",
            "type":"integer",
            "description":"The unique identifier of the processing.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SentDate":{
            "title":"Sent Date",
            "type":"string",
            "description":"The date and time when the message was sent.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "PartyName":{
            "title":"Posted By",
            "maxLength":"360",
            "type":"string",
            "description":"The Party name of the user who the posted the message. The user can be an internal resource or a customer contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageLastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The last updated date of the message in the original source system. This is applicable if the service request message was imported from another system.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "Attachment":{
            "title":"Attachments",
            "type":"array",
            "description":"The attachments resource is used to view, create, update, and delete attachments associated with a message. An attachment includes additional information about a message.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-messages-Attachment-item-response"
            }
        },
        "MessageExpandingState":{
            "title":"Message Expand State",
            "type":"integer",
            "description":"Indicates the message expanding state.",
            "nullable":true,
            "x-queryable":true
        },
        "ReplyToMessageId":{
            "title":"Reply to Message ID",
            "type":"integer",
            "description":"The unique identifier of the message that is being replied to by the agent.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "SourceCd":{
            "title":"Source Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the source of the message. For example, Agent UI, Customer UI, and API. A list of accepted values is defined in the lookup ORA_SVC_SOURCE_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CollabResource":{
            "title":"Collaboration Resource",
            "type":"string",
            "description":"This field is reserved for internal use only.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "ThreadHierarchyLevel":{
            "title":"Thread Hierarchy Level",
            "type":"integer",
            "description":"The level of the thread in the message hierarchy.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrStripeCd":{
            "title":"Service Request Application Stripe",
            "maxLength":"30",
            "type":"string",
            "description":"The application stripe of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ProcessingStatusCd":{
            "title":"Processing Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the processing status of the message. The accepted values are Ready, Processing, Error, and Success.A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_PROCESS_CD .",
            "nullable":true,
            "default":"ORA_SVC_READY",
            "x-queryable":true
        },
        "MessageLastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last update the message in the original source system. This is applicable if the service request message was imported from another system.",
            "nullable":false,
            "x-hints":{
                "dependencies":[
                    "LastUpdatedBy"
                ]
            },
            "x-queryable":true
        },
        "CreatedByPartyId":{
            "title":"Created by Party ID",
            "maxLength":"80",
            "type":"string",
            "description":"The unique identifier of the party of the user who created the service request message.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"This field is reserved for internal use only.",
            "nullable":false,
            "default":"SVC_SR_MESSAGES",
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "RootThreadMessageLastUpdateDate":{
            "title":"Root Thread Message Last Updated Date",
            "type":"string",
            "description":"The date when all messages under the root message in a service request were last updated.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the message.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PostedByPartyId":{
            "title":"Posted by ID",
            "type":"integer",
            "description":"The unique identifier of the user who the posted the message. The user can be an internal resource or a customer contact.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the message.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "RootMessageId":{
            "title":"Root Message Identifier",
            "type":"integer",
            "description":"The identifier of the root message in the message hierarchy.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the message has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "NotificationRetryCount":{
            "title":"Notification Retry Count",
            "type":"integer",
            "description":"The number of times the system tried to send the SR message notification.",
            "format":"int32",
            "nullable":true,
            "x-hints":{
                "precision":"4"
            },
            "x-queryable":true
        },
        "OriginationDate":{
            "title":"Origination Date",
            "type":"string",
            "description":"The date the message was created in the original source system. This is applicable if the service request message was imported from another system.",
            "format":"date-time",
            "nullable":false,
            "x-hints":{
                "dependencies":[
                    "CreationDate"
                ]
            },
            "x-queryable":true
        },
        "RichTextFlag":{
            "title":"Rich Text",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the message content is in rich text format. If the format is rich text, then the value is Y, else the value is N.",
            "nullable":false,
            "default":true,
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The session login associated with the user who last updated the message.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "RootThreadLastUpdateDate":{
            "title":"Root Message Thread Last Updated Date",
            "type":"string",
            "description":"The latest updated date for all messages under the root message in a service request.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "NetworkTypeCd":{
            "title":"Network",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "MessageNumber":{
            "title":"Message Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request message.",
            "nullable":false,
            "x-queryable":true
        },
        "SrBUOrgId":{
            "title":"Service Request Business Unit",
            "type":"integer",
            "description":"The identifier of the business unit associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "VisibilityCd":{
            "title":"Visibility Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the privacy level of the message. The accepted values are Internal and External. Null value indicates that the message is External.  A list of accepted values is defined in the lookup ORA_SVC_MESSAGE_VISIBILITY_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "MessageTypeCd":{
            "title":"Message Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the message type. The accepted values are Response, Customer Entry, System Note, System Response, and Internal Note. A list of accepted values is defined in the lookup  \nORA_SVC_MESSAGE_TYPE_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice",
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel",
            "type":"string",
            "description":"The unique identifier of the channel.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice",
                "dependencies":[
                    "ChannelTypeCd"
                ]
            }
        },
        "ThreadLastUpdateDate":{
            "title":"Thread Last Updated Date",
            "type":"string",
            "description":"The date when the message was last updated.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the message has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ThreadId":{
            "title":"Thread Identifier",
            "type":"integer",
            "description":"The unique ID of the service request message thread.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageSubTypeCd":{
            "title":"Message Subtype",
            "maxLength":"30",
            "type":"string",
            "description":"The service request message subtype.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "TemplateName":{
            "title":"Template Name",
            "maxLength":"240",
            "type":"string",
            "description":"The name of the template used to send an email response to a customer.",
            "nullable":true,
            "x-queryable":true
        },
        "channelCommunication":{
            "title":"Channel Communications",
            "type":"array",
            "description":"The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-messages-channelCommunication-item-response"
            }
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request to which the message is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SocialPrivateFlag":{
            "title":"Private Message",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the message was created from a private social post.",
            "nullable":false,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the message. The accepted values are Draft, Committed, and Corrected.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice",
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The identifier of the message record in the original source system from where the message was imported. This is applicable if the service request message was imported from another system.",
            "nullable":true,
            "x-queryable":true
        },
        "ParentMessageId":{
            "title":"Parent Message ID",
            "type":"integer",
            "description":"The unique identifier of the parent service request message.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique number of the a service request.",
            "nullable":false,
            "x-queryable":true
        },
        "Subject":{
            "title":"Subject",
            "maxLength":"1000",
            "type":"string",
            "description":"The subject of the service request message.",
            "nullable":true,
            "x-queryable":true
        },
        "PostedByPartyNumber":{
            "title":"Posted by Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the person posting the message on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageCreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the message in the original source system. This is applicable if the service request message was imported from another system.",
            "nullable":false,
            "x-hints":{
                "dependencies":[
                    "CreatedBy"
                ]
            },
            "x-queryable":true
        },
        "CreatedByEmailAddress":{
            "title":"Created by Email ID",
            "maxLength":"320",
            "type":"string",
            "description":"The e-mail address of the person who created the service request message.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ThreadCount":{
            "title":"Thread Count",
            "type":"integer",
            "description":"The number of threads in a service request message.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "MessageLastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last update the message in the original source system. This is applicable if the service request message was imported from another system.",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "LastUpdateLogin"
                ]
            },
            "x-queryable":true
        },
        "RootThreadCount":{
            "title":"Root Message Thread Count",
            "type":"integer",
            "description":"The number of messages under a root message in a service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the message was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageId":{
            "title":"Message ID",
            "type":"integer",
            "description":"The unique identifier of the service request message.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "includeInCompactView":true,
                "precision":"18"
            },
            "x-queryable":true
        },
        "SrInlineAttachmentIds":{
            "title":"Inline Attachment Identifiers",
            "maxLength":"1000",
            "type":"string",
            "description":"The list of inline attachment identifiers associated with the service request",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Attachments

Type: array

Title: Attachments

The attachments resource is used to view, create, update, and delete attachments associated with a message. An attachment includes additional information about a message.

Show Source

Array of: object serviceRequests-messages-Attachment-item-response

{
    "title":"Attachments",
    "type":"array",
    "description":"The attachments resource is used to view, create, update, and delete attachments associated with a message. An attachment includes additional information about a message.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-messages-Attachment-item-response"
    }
}

Nested Schema : Channel Communications

Type: array

Title: Channel Communications

Show Source

Array of: object serviceRequests-messages-channelCommunication-item-response

{
    "title":"Channel Communications",
    "type":"array",
    "description":"The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-messages-channelCommunication-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-messages-Attachment-item-response

Type: object

Show Source

AsyncTrackerId: string

Title: Asynchronous Upload Tracker Id

The unique identifier used for tracking the uploaded files.
AttachedDocumentId: integer (int64)

Title: Attached Document Id

The unique identifier of the attached document.
AttachmentsDFFVL: array AttachmentsDFFVL
AttachmentsPreview: array Attachments Preview

Title: Attachments Preview

The attachments preview resource is used to preview the attachment pages.
CategoryName: string

Title: Category

Maximum Length: 30

The name of the attachment category.
ContentRepositoryFileShared: boolean

Title: Shared

Indicates whether the attachment is shared.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 255

The user who created the attachment.
CreatedByUserName: string

Title: Created By User Name

Read Only: true

The user name of the person who uploaded the image.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date when the attachment record was created.
DatatypeCode: string

Title: Type

Maximum Length: 30

Default Value: FILE

The code indicating the type of the data.
Description: string

Title: Description

Maximum Length: 255

The description of the attachment.
DmDocumentId: string

Maximum Length: 255

The unique identifier of the attached document.
DmFolderPath: string

Title: Dm Folder Path

Maximum Length: 1000

The folder path of the attachment.
DmVersionNumber: string

Maximum Length: 255

The current version number of the attachment.
DownloadInfo: string

Title: DownloadInfo

JSON object represented as a string containing information used to programmatically retrieve a file attachment.
ErrorStatusCode: string

Title: Error Status Code

The code indicating the type of error, if any, for the attachment.
ErrorStatusMessage: string

Title: Error Status Message

The error message, if any, for the attachment.
ExpirationDate: string (date-time)

Title: Expiration Date

The date when the contents in the attachment expire.
FileContents: string (byte)

Title: File Contents

The contents of the attachment.
FileName: string

Title: File Name

Maximum Length: 2048

The file name of the attachment.
FileUrl: string

Title: File Url

The URL of the attachment.
FileWebImage: string (byte)

Title: File Web Image

Read Only: true

The base64 encoded image of the file displayed in .png format if the source is a convertible image.
LastUpdateDate: string (date-time)

Title: Last Update Date

Read Only: true

The date when the record was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 255

The user who last updated the attachment.
LastUpdatedByUserName: string

Title: Last Updated By User

Read Only: true

The user name of the person who last updated the image.
links: array Links

Title: Links

The link relations associated with the resource instance.
PostProcessingAction: string

Title: PostProcessingAction

The name of the action that can be performed after an attachment is uploaded.
Title: string

Title: Title

The title of the attachment.
UploadedFileContentType: string

Title: Uploaded File Content Type

The content type of the attachment.
UploadedFileLength: integer

Title: File Size

The length of the attachment file.
UploadedFileName: string

Title: Uploaded File Name

The name of the attachment file.
UploadedText: string

Title: Uploaded Text

The text of the attachment.
Uri: string

Title: Uri

Maximum Length: 4000

The URI of the attachment.
Url: string

Title: Url

Maximum Length: 4000

The URL of the attachment.
UserName: string

Title: User Name

Read Only: true

Maximum Length: 255

The login associated with the attachment.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the attachment record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "AttachmentsDFFVL":{
            "type":"array",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-messages-Attachment-AttachmentsDFFVL-item-response"
            },
            "x-cardinality":"1"
        },
        "Description":{
            "title":"Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileName":{
            "title":"File Name",
            "maxLength":"2048",
            "type":"string",
            "description":"The file name of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "FileWebImage":{
            "title":"File Web Image",
            "type":"string",
            "description":"The base64 encoded image of the file displayed in .png format if the source is a convertible image.",
            "format":"byte",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide",
                "PAYLOADHINT":"Show"
            }
        },
        "Uri":{
            "title":"Uri",
            "maxLength":"4000",
            "type":"string",
            "description":"The URI of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "AttachmentsPreview":{
            "title":"Attachments Preview",
            "type":"array",
            "description":"The attachments preview resource is used to preview the attachment pages.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-messages-Attachment-AttachmentsPreview-item-response"
            }
        },
        "Url":{
            "title":"Url",
            "maxLength":"4000",
            "type":"string",
            "description":"The URL of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "DmDocumentId":{
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier of the attached document.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:OA_TRANSLATABLE":"true"
            },
            "x-queryable":true
        },
        "AttachedDocumentId":{
            "title":"Attached Document Id",
            "type":"integer",
            "description":"The unique identifier of the attached document.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "includeInCompactView":true,
                "precision":"18",
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "UploadedFileContentType":{
            "title":"Uploaded File Content Type",
            "type":"string",
            "description":"The content type of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DownloadInfo":{
            "title":"DownloadInfo",
            "type":"string",
            "description":"JSON object represented as a string containing information used to programmatically retrieve a file attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CreatedByUserName":{
            "title":"Created By User Name",
            "type":"string",
            "description":"The user name of the person who uploaded the image.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "UploadedFileLength":{
            "title":"File Size",
            "type":"integer",
            "description":"The length of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmVersionNumber":{
            "maxLength":"255",
            "type":"string",
            "description":"The current version number of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who last updated the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusMessage":{
            "title":"Error Status Message",
            "type":"string",
            "description":"The error message, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "UserName":{
            "title":"User Name",
            "maxLength":"255",
            "type":"string",
            "description":"The login associated with the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who created the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "DatatypeCode":{
            "title":"Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the data.",
            "nullable":false,
            "default":"FILE",
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "PostProcessingAction":{
            "title":"PostProcessingAction",
            "type":"string",
            "description":"The name of the action that can be performed after an attachment is uploaded.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Title":{
            "title":"Title",
            "type":"string",
            "description":"The title of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "LastUpdatedByUserName":{
            "title":"Last Updated By User",
            "type":"string",
            "description":"The user name of the person who last updated the image.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "UploadedFileName":{
            "title":"Uploaded File Name",
            "type":"string",
            "description":"The name of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileUrl":{
            "title":"File Url",
            "type":"string",
            "description":"The URL of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "ContentRepositoryFileShared":{
            "title":"Shared",
            "type":"boolean",
            "description":"Indicates whether the attachment is shared.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileContents":{
            "title":"File Contents",
            "type":"string",
            "description":"The contents of the attachment.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide"
            }
        },
        "ExpirationDate":{
            "title":"Expiration Date",
            "type":"string",
            "description":"The date when the contents in the attachment expire.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusCode":{
            "title":"Error Status Code",
            "type":"string",
            "description":"The code indicating the type of error, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmFolderPath":{
            "title":"Dm Folder Path",
            "maxLength":"1000",
            "type":"string",
            "description":"The folder path of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "UploadedText":{
            "title":"Uploaded Text",
            "type":"string",
            "description":"The text of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CategoryName":{
            "title":"Category",
            "maxLength":"30",
            "type":"string",
            "description":"The name of the attachment category.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Update Date",
            "type":"string",
            "description":"The date when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "FMT_FORMAT":"d-MMM-yyyy HH:mm:ss"
            },
            "x-queryable":true
        },
        "AsyncTrackerId":{
            "title":"Asynchronous Upload Tracker Id",
            "type":"string",
            "description":"The unique identifier used for tracking the uploaded files.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "includeInCompactView":true,
                "PAYLOADHINT":"Show"
            }
        }
    }
}

Nested Schema : AttachmentsDFFVL

Type: array

Show Source

Array of: object serviceRequests-messages-Attachment-AttachmentsDFFVL-item-response

{
    "type":"array",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-messages-Attachment-AttachmentsDFFVL-item-response"
    },
    "x-cardinality":"1"
}

Nested Schema : Attachments Preview

Type: array

Title: Attachments Preview

The attachments preview resource is used to preview the attachment pages.

Show Source

Array of: object serviceRequests-messages-Attachment-AttachmentsPreview-item-response

{
    "title":"Attachments Preview",
    "type":"array",
    "description":"The attachments preview resource is used to preview the attachment pages.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-messages-Attachment-AttachmentsPreview-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-messages-Attachment-AttachmentsDFFVL-item-response

Type: object

Show Source

__FLEX_Context: string

Title: Context Segment

Maximum Length: 150
__FLEX_Context_DisplayValue: string

Title: Context Segment
AttachedDocumentId: integer (int64)
links: array Links

Title: Links

The link relations associated with the resource instance.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AttachedDocumentId":{
            "type":"integer",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "includeInCompactView":true,
                "precision":"18",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "__FLEX_Context_DisplayValue":{
            "title":"Context Segment",
            "type":"string",
            "nullable":true,
            "x-hints":{
                "updateable":"false",
                "DISPLAYHINT":"Hide",
                "FND_ACFF_IsReadOnly":"true",
                "FND_ACFF_AkaRealSegmentAttrName":"__FLEX_Context",
                "FND_ACFF_JavaType":"java.lang.String",
                "FND_ACFF_ListDisplayAttrName":"Name",
                "FND_ACFF_MaximumLength":"1024",
                "FND_ACFF_PreferredDisplayType":"LOV"
            },
            "x-oj":{
                "transform":{
                    "path":"oj-sp/common-util/flex-util",
                    "name":"transformFlexUIHints"
                }
            },
            "x-queryable":true
        },
        "__FLEX_Context":{
            "title":"Context Segment",
            "maxLength":"150",
            "type":"string",
            "nullable":true,
            "x-hints":{
                "FND_ACFF_ValueSetInfo":"_FLEX_ContextValueSet_Internal#INDEPENDENT",
                "controlType":"choice",
                "FND_ACFF_AkaAttrName":"__FLEX_Context_DisplayValue",
                "includeInCompactView":true,
                "FND_ACFF_IsDiscriminator":"true",
                "FND_ACFF_JavaType":"java.lang.String",
                "FND_ACFF_MaximumLength":"1024",
                "FND_ACFF_PreferredDisplayType":"LOV"
            },
            "x-oj":{
                "transform":{
                    "path":"oj-sp/common-util/flex-util",
                    "name":"transformFlexUIHints"
                }
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-messages-Attachment-AttachmentsPreview-item-response

Type: object

Show Source

ImageHeight: integer

Title: Image Height

Read Only: true

The height of the previewed image.
ImageSource: string

Title: Image Source

Read Only: true

The preview of the image in base64 encoded PNG format.
ImageWidth: integer

Title: Image Width

Read Only: true

The width of the previewed image.
links: array Links

Title: Links

The link relations associated with the resource instance.
PageNum: integer

Title: Page Number

Read Only: true

The number of the page in the preview.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ImageSource":{
            "title":"Image Source",
            "type":"string",
            "description":"The preview of the image in base64 encoded PNG format.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide",
                "PAYLOADHINT":"Show"
            }
        },
        "PageNum":{
            "title":"Page Number",
            "type":"integer",
            "description":"The number of the page in the preview.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        },
        "ImageHeight":{
            "title":"Image Height",
            "type":"integer",
            "description":"The height of the previewed image.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        },
        "ImageWidth":{
            "title":"Image Width",
            "type":"integer",
            "description":"The width of the previewed image.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "PAYLOADHINT":"Show"
            }
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-messages-channelCommunication-item-response

Type: object

Show Source

ChannelAccountName: string

Title: Account Name

Read Only: true

Maximum Length: 400

The account name associated with the channel. For example, for email, an account name would be the inbound mailbox for support like support@abc.com.
ChannelDisplayName: string

Title: Display Name

Maximum Length: 400

The display name of the channel.
ChannelId: integer (int64)

Title: Channel ID

The unique identifier of the channel.
ChannelShortName: string

Title: Channel Short Name

Maximum Length: 450

The public unique identifier of the channel.
ChannelTypeCd: string

Title: Channel Type

Read Only: true

Maximum Length: 30

The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
CollabId: string

Title: Collaboration ID

Read Only: true

Maximum Length: 255

The unique identifier of the collaboration network user in the corresponding network. An example of this is the slack user Id. of a user.
CollabName: string

Title: Resource Name

Read Only: true

Maximum Length: 400

The user name of the external user on the collaboration network.
CollabResourceId: integer (int64)

Title: Collaboration Resource Identifier

The unique identifier of the collaboration network user that the internal users are communicating with.
ContactPointId: integer (int64)

Title: Contact Point ID

The unique identifier of the contact point record of the contact who is being communicated with. A contact point is a contact's identifier for a specific channel of communication. For example, the contact point for the email channel would be an email address and the contact point of a person for twitter would be the twitter handle.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the communication channel.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the communication channel was created.
InboundObjectId: integer (int64)

Title: Inbound Message Object Identifier

The unique identifier of the inbound object that resulted in the creation of the service request message.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the communication channel was last updated.
LastUpdatedBy: string

Title: Updated By

Read Only: true

Maximum Length: 64

The user who last updated the communication channel.
LastUpdateLogin: string

Title: Update Login

Read Only: true

Maximum Length: 32

The session login associated to the user who last updated the communication channel.
links: array Links

Title: Links

The link relations associated with the resource instance.
MessageNumber: string

Title: Message Number

Read Only: true

Maximum Length: 30

The public unique identifier of the service request message.
NetworkTypeCd: string

Title: Network

Read Only: true

Maximum Length: 30

The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.
ObjectId: integer (int64)

Title: Object ID

The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.
ObjectTypeCd: string

Title: Object Type

Read Only: true

Maximum Length: 30

Default Value: SVC_SR_MESSAGES

The code indicating whether the channel communication record is associated to the service request or the service request message. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_OBJECT_TYPE_CD.
PartyId: integer (int64)

Title: Party ID

The unique party identifier of the person who is being communicated with.
PartyName: string

Title: Party Name

Read Only: true

Maximum Length: 360

The party name of the person who is being communicated with. The user can be an internal resource or a customer contact.
PartyNumber: string

Title: Party Number

Read Only: true

Maximum Length: 30

The public unique identifier of the contact associated with the service request message.
PartyViaEndPoint: string

Title: Party Endpoint

Maximum Length: 1000

The endpoint used to communicate with the Party_ID owner. For example, email address, phone number, and so on. When Party_ID is NULL and PartyViaEndPoint is not NULL, the endpoint belongs to an adhoc party.
PersonId: integer (int64)

Title: Person ID

The unique identifier of the person who is a contact on the service request.
PostIdentifier: string

Title: Post Identifier

Maximum Length: 1000

The unique identifier of the social media post record that was used to create the service request or the service request message.
ResourceId: integer (int64)

Title: Resource ID

Read Only: true

The unique identifier of the resource associated with the service request. This is a foreign key that can identify the collaboration network user the internal users are communicating with.
ResourceTypeCd: string

Title: Resource Type

Read Only: true

Maximum Length: 30

The code indicating the type of the collaborative network user, such as USER, PUBLIC_CHANNEL, or PRIVATE_CHANNEL. A list of accepted values is defined in the lookup ORA_SVC_COLLAB_RES_TYPE_CD.
RoutingCd: string

Title: Routing Code

Maximum Length: 30

The code indicating how the message was routed through the endpoint. For example, if the endpoint is email address the field indicates if the recipient was a TO, a CC, or a BCC recipient. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_ROUTING_CD.
ViaId: integer (int64)

Title: ID

Read Only: true

The unique identifier of the channel communication.

{
    "type":"object",
    "properties":{
        "ChannelAccountName":{
            "title":"Account Name",
            "maxLength":"400",
            "type":"string",
            "description":"The account name associated with the channel. For example, for email, an account name would be the inbound mailbox for support like support@abc.com.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the communication channel was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "NetworkTypeCd":{
            "title":"Network",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the social network of the post. For example, Facebook, Twitter. A list of accepted values is defined in the lookup HZ_INSTANT_MESSENGER_TYPE.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MessageNumber":{
            "title":"Message Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request message.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ViaId":{
            "title":"ID",
            "type":"integer",
            "description":"The unique identifier of the channel communication.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CollabId":{
            "title":"Collaboration ID",
            "maxLength":"255",
            "type":"string",
            "description":"The unique identifier of the collaboration network user in the corresponding network. An example of this is the slack user Id. of a user.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Display Name",
            "maxLength":"400",
            "type":"string",
            "description":"The display name of the channel.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "PartyName":{
            "title":"Party Name",
            "maxLength":"360",
            "type":"string",
            "description":"The party name of the person who is being communicated with. The user can be an internal resource or a customer contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CollabName":{
            "title":"Resource Name",
            "maxLength":"400",
            "type":"string",
            "description":"The user name of the external user on the collaboration network.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the channel.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResourceTypeCd":{
            "title":"Resource Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the collaborative network user, such as USER, PUBLIC_CHANNEL, or PRIVATE_CHANNEL. A list of accepted values is defined in the lookup ORA_SVC_COLLAB_RES_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "RoutingCd":{
            "title":"Routing Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating how the message was routed through the endpoint. For example, if the endpoint is email address the field indicates if the recipient was a TO, a CC, or a BCC recipient. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_ROUTING_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ContactPointId":{
            "title":"Contact Point ID",
            "type":"integer",
            "description":"The unique identifier of the contact point record of the contact who is being communicated with. A contact point is a contact's identifier for a specific channel of communication. For example, the contact point for the email channel would be an email address and the contact point of a person for twitter would be the twitter handle.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the channel communication record is associated to the service request or the service request message. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_OBJECT_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "default":"SVC_SR_MESSAGES",
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdatedBy":{
            "title":"Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the communication channel.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the communication channel.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object. Depending on the object type, indicates the service request id or the service request message id associated with the channel communication.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PostIdentifier":{
            "title":"Post Identifier",
            "maxLength":"1000",
            "type":"string",
            "description":"The unique identifier of the social media post record that was used to create the service request or the service request message.",
            "nullable":true,
            "x-queryable":true
        },
        "PartyViaEndPoint":{
            "title":"Party Endpoint",
            "maxLength":"1000",
            "type":"string",
            "description":"The endpoint used to communicate with the Party_ID owner. For example, email address, phone number, and so on. When Party_ID is NULL and PartyViaEndPoint is not NULL, the endpoint belongs to an adhoc party.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ChannelViaEO.PartyViaEndPoint",
                "protectionObjectTitle":"Party Endpoint",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Party Endpoint"
            },
            "x-queryable":true
        },
        "InboundObjectId":{
            "title":"Inbound Message Object Identifier",
            "type":"integer",
            "description":"The unique identifier of the inbound object that resulted in the creation of the service request message.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PartyNumber":{
            "title":"Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the contact associated with the service request message.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PartyId":{
            "title":"Party ID",
            "type":"integer",
            "description":"The unique party identifier of the person who is being communicated with.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PersonId":{
            "title":"Person ID",
            "type":"integer",
            "description":"The unique identifier of the person who is a contact on the service request.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "ResourceId":{
            "title":"Resource ID",
            "type":"integer",
            "description":"The unique identifier of the resource associated with the service request. This is a foreign key that can identify the collaboration network user the internal users are communicating with.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CollabResourceId":{
            "title":"Collaboration Resource Identifier",
            "type":"integer",
            "description":"The unique identifier of the collaboration network user that the internal users are communicating with.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelShortName":{
            "title":"Channel Short Name",
            "maxLength":"450",
            "type":"string",
            "description":"The public unique identifier of the channel.",
            "nullable":false,
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the communication channel was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The session login associated to the user who last updated the communication channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-resourceMembers-item-response

Type: object

Show Source

CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who added the resource as a member of the service request.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the service request resource member was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the resource member has been deleted.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the service request resource member record was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the service request resource member record.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The application login associated with the user who last updated the service request resource member.
links: array Links

Title: Links

The link relations associated with the resource instance.
MemberId: integer (int64)

Title: Member ID

A unique identifier service request resource member record.
ObjectId: integer (int64)

Title: Service Request Team Member Resource ID

The unique identifier of the individual resource added as service request resource member.
ObjectTypeCd: string

Title: Object Type

Read Only: true

Maximum Length: 30

Default Value: ORA_SVC_RESOURCE

The code indicating whether the resource is an individual or a team. A list of accepted values is defined in the lookup ORA_SVC_RES_OBJECT_TYPE_CD .
OwnerFlag: boolean

Title: Assigned To

Indicates if the service request is assigned to the resource member. If yes, the value is True, else the value is False.
PartyUniqueName: string

Title: Unique Party Name

Read Only: true

Maximum Length: 900

The unique name of the individual resource added as service request resource member.
ResourceEmailAddress: string

Title: Email

Read Only: true

Maximum Length: 320

The email address of the resource member.
ResourceFormattedAddress: string

Title: Resource Formatted Address

Read Only: true

Indicates the formatted address of the service request resource member.
ResourceFormattedPhoneNumber: string

Title: Phone

Read Only: true

The formatted phone number of the resource member.
ResourceName: string

Title: Name

Maximum Length: 360

The name of the individual resource added as service request resource member.
ResourcePartyNumber: string

Title: Resource Number

Read Only: true

Maximum Length: 30

The public unique identifier of the service request team member.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request that the resource is associated with.
SrNumber: string

Title: Service Request Number

Maximum Length: 30

The public unique identifier of the service request number.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the resource member has been updated.
UserGUID: string

Title: User GUID

Read Only: true

Maximum Length: 64

A globally unique identifier of the resource added as the service request resource member.
UserId: integer (int64)

Title: User ID

Read Only: true

The user identifier of the resource added as the service request resource member.
Username: string

Title: User Name

Read Only: true

Maximum Length: 100

The user name of the resource member.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request resource member record.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request resource member was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who added the resource as a member of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Service Request Team Member Resource ID",
            "type":"integer",
            "description":"The unique identifier of the individual resource added as service request resource member.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UserGUID":{
            "title":"User GUID",
            "maxLength":"64",
            "type":"string",
            "description":"A globally unique identifier of the resource added as the service request resource member.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourceName":{
            "title":"Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the individual resource added as service request resource member.",
            "nullable":false,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "OwnerFlag":{
            "title":"Assigned To",
            "type":"boolean",
            "description":"Indicates if the service request is assigned to the resource member. If yes, the value is True, else the value is False.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ObjectId"
                ]
            }
        },
        "PartyUniqueName":{
            "title":"Unique Party Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name of the individual resource added as service request resource member.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourceFormattedAddress":{
            "title":"Resource Formatted Address",
            "type":"string",
            "description":"Indicates the formatted address of the service request resource member.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ResourceCountry",
                    "ResourceIdenAddrLocationId",
                    "ResourcePersonalAddressFlag"
                ]
            }
        },
        "ResourceEmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the resource member.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request number.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the resource member has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "MemberId":{
            "title":"Member ID",
            "type":"integer",
            "description":"A unique identifier service request resource member record.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the resource member has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "Username":{
            "title":"User Name",
            "maxLength":"100",
            "type":"string",
            "description":"The user name of the resource member.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UserId":{
            "title":"User ID",
            "type":"integer",
            "description":"The user identifier of the resource added as the service request resource member.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResourceFormattedPhoneNumber":{
            "title":"Phone",
            "type":"string",
            "description":"The formatted phone number of the resource member.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ResourcePersonalPhoneFlag",
                    "ResourcePrimaryPhoneAreaCode",
                    "ResourcePrimaryPhoneContactPtId",
                    "ResourcePrimaryPhoneCountryCode",
                    "ResourcePrimaryPhoneExtension",
                    "ResourcePrimaryPhoneLineType",
                    "ResourcePrimaryPhoneNumber"
                ]
            },
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the resource is an individual or a team. A list of accepted values is defined in the lookup ORA_SVC_RES_OBJECT_TYPE_CD .",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_RESOURCE",
            "x-queryable":true
        },
        "ResourcePartyNumber":{
            "title":"Resource Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request team member.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request that the resource is associated with.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service request resource member record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The application login associated with the user who last updated the service request resource member.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-smartActions-item-response

Type: object

Show Source

ActionIntent: string (byte)

Title: Action Intent

JSON object that describes what an action does and what context data can be passed to the action.
ConfirmationMessage: string

Title: Confirmation Message

Maximum Length: 4000

The confirmation message displayed before the smart action runs. An affirmative response allows the smart action to run.
ContentType: string

Title: Content Type

Maximum Length: 50

The media type of the smart action REST operation.
DisplayLabel: string

Title: Action Name

Maximum Length: 256

The display name of the smart action.
Entity: string

Title: Parent Entity

Maximum Length: 150

The primary object the smart action is associated with. For example if the smart action creates an appointment for a lead, lead is the primary object.
Href: string

Title: REST Endpoint

Maximum Length: 150

The relative path of the smart action REST resource. The path can include path parameters.
IncludedInApplication: string

Title: Included in Application

Maximum Length: 512

The client applications that the smart action is associated with.
links: array Links

Title: Links

The link relations associated with the resource instance.
MassActionFlag: boolean

Title: Mass Action

Maximum Length: 1

Indicates whether an action is designed to operate on multiple object instances selected by an end user.
Method: string

Title: HTTP Method

Maximum Length: 15

The HTTP method of the smart action REST operation.
ObjectFunctionName: string

Title: Object Function

Maximum Length: 64

The object function for smart action.
PageType: string

Title: Page Type

Maximum Length: 256

The list of pages that this action can be used in.
SmartSuggestFlag: boolean

Title: Smart Suggest

Maximum Length: 1

Indicates whether the action is smart suggest enabled.
SystemActionFlag: boolean

Title: System Action

Maximum Length: 1

System assigned value indicating whether the smart action is seeded or custom. 'True' indicates the smart action is seeded.
UpdateOfAttributes: string

Title: Attributes to Update

Maximum Length: 512

The object attribute to be updated as a result of using a data entry form. Used by applications to determine which form to use. The value is object scoped and must be unique across all smart actions for an object.
UserActionId: integer (int64)

Title: User Action ID

The unique identifier of the smart action definition.
UserActionName: string

Title: Action Name

Maximum Length: 256

The unique identifier of the smart action name.
UserActionNavigation: array Smart Action User Interface Definitions

Title: Smart Action User Interface Definitions

The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
UserActionRank: integer (int64)

Title: Priority

The number defining the relative position of the smart action in the list of smart actions displayed in a client application.
UserActionRequestPayload: array Smart Action REST Payload Definitions

Title: Smart Action REST Payload Definitions

The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
UserActionURLBinding: array Smart Action REST Path Parameter Definitions

Title: Smart Action REST Path Parameter Definitions

The path parameters resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.

{
    "type":"object",
    "properties":{
        "SmartSuggestFlag":{
            "title":"Smart Suggest",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the action is smart suggest enabled.",
            "nullable":true,
            "x-queryable":true
        },
        "Entity":{
            "title":"Parent Entity",
            "maxLength":"150",
            "type":"string",
            "description":"The primary object the smart action is associated with. For example if the smart action creates an appointment for a lead, lead is the primary object.",
            "nullable":true,
            "x-queryable":true
        },
        "ContentType":{
            "title":"Content Type",
            "maxLength":"50",
            "type":"string",
            "description":"The media type of the smart action REST operation.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionURLBinding":{
            "title":"Smart Action REST Path Parameter Definitions",
            "type":"array",
            "description":"The path parameters resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionURLBinding-item-response"
            }
        },
        "MassActionFlag":{
            "title":"Mass Action",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether an action is designed to operate on multiple object instances selected by an end user.",
            "nullable":true,
            "x-queryable":true
        },
        "IncludedInApplication":{
            "title":"Included in Application",
            "maxLength":"512",
            "type":"string",
            "description":"The client applications that the smart action is associated with.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionNavigation":{
            "title":"Smart Action User Interface Definitions",
            "type":"array",
            "description":"The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionNavigation-item-response"
            }
        },
        "Href":{
            "title":"REST Endpoint",
            "maxLength":"150",
            "type":"string",
            "description":"The relative path of the smart action REST resource. The path can include path parameters.",
            "nullable":true,
            "x-queryable":true
        },
        "Method":{
            "title":"HTTP Method",
            "maxLength":"15",
            "type":"string",
            "description":"The HTTP method of the smart action REST operation.",
            "nullable":true,
            "x-queryable":true
        },
        "DisplayLabel":{
            "title":"Action Name",
            "maxLength":"256",
            "type":"string",
            "description":"The display name of the smart action.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionName":{
            "title":"Action Name",
            "maxLength":"256",
            "type":"string",
            "description":"The unique identifier of the smart action name.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionId":{
            "title":"User Action ID",
            "type":"integer",
            "description":"The unique identifier of the smart action definition.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UserActionRank":{
            "title":"Priority",
            "type":"integer",
            "description":"The number defining the relative position of the smart action in the list of smart actions displayed in a client application.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"10"
            },
            "x-queryable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":"1",
            "type":"boolean",
            "description":"System assigned value indicating whether the smart action is seeded or custom. 'True' indicates the smart action is seeded.",
            "nullable":true,
            "x-queryable":true
        },
        "ConfirmationMessage":{
            "title":"Confirmation Message",
            "maxLength":"4000",
            "type":"string",
            "description":"The confirmation message displayed before the smart action runs. An affirmative response allows the smart action to run.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionRequestPayload":{
            "title":"Smart Action REST Payload Definitions",
            "type":"array",
            "description":"The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionRequestPayload-item-response"
            }
        },
        "UpdateOfAttributes":{
            "title":"Attributes to Update",
            "maxLength":"512",
            "type":"string",
            "description":"The object attribute to be updated as a result of using a data entry form. Used by applications to determine which form to use. The value is object scoped and must be unique across all smart actions for an object.",
            "nullable":true,
            "x-queryable":true
        },
        "ActionIntent":{
            "title":"Action Intent",
            "type":"string",
            "description":"JSON object that describes what an action does and what context data can be passed to the action.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ObjectFunctionName":{
            "title":"Object Function",
            "maxLength":"64",
            "type":"string",
            "description":"The object function for smart action.",
            "nullable":true,
            "x-queryable":true
        },
        "PageType":{
            "title":"Page Type",
            "maxLength":"256",
            "type":"string",
            "description":"The list of pages that this action can be used in.",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Smart Action User Interface Definitions

Type: array

Title: Smart Action User Interface Definitions

The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.

Show Source

Array of: object serviceRequests-smartActions-UserActionNavigation-item-response

{
    "title":"Smart Action User Interface Definitions",
    "type":"array",
    "description":"The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionNavigation-item-response"
    }
}

Nested Schema : Smart Action REST Payload Definitions

Type: array

Title: Smart Action REST Payload Definitions

The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.

Show Source

Array of: object serviceRequests-smartActions-UserActionRequestPayload-item-response

{
    "title":"Smart Action REST Payload Definitions",
    "type":"array",
    "description":"The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionRequestPayload-item-response"
    }
}

Nested Schema : Smart Action REST Path Parameter Definitions

Type: array

Title: Smart Action REST Path Parameter Definitions

The path parameters resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.

Show Source

Array of: object serviceRequests-smartActions-UserActionURLBinding-item-response

{
    "title":"Smart Action REST Path Parameter Definitions",
    "type":"array",
    "description":"The path parameters resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-smartActions-UserActionURLBinding-item-response"
    }
}

Nested Schema : serviceRequests-smartActions-UserActionNavigation-item-response

Type: object

Show Source

links: array Links

Title: Links

The link relations associated with the resource instance.
SystemActionFlag: boolean

Title: System Action

Maximum Length: 1

Default Value: false

Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
UserActionNavAppUsage: string

Title: Application Usage

Maximum Length: 50

The client application associated with a smart action user interface endpoint definition identified by UserActionNavId.
UserActionNavBody: string

Title: Navigation Metadata

Maximum Length: 1000

The metadata definition of the smart action user interface endpoint.
UserActionNavId: integer (int64)

Title: Primary Key

The unique identifier of a smart action user interface definition.
UserActionNavType: string

Title: Navigation Type

Maximum Length: 100

The text value used by applications to determine which user interface to launch.

{
    "type":"object",
    "properties":{
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "UserActionNavId":{
            "title":"Primary Key",
            "type":"integer",
            "description":"The unique identifier of a smart action user interface definition.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UserActionNavType":{
            "title":"Navigation Type",
            "maxLength":"100",
            "type":"string",
            "description":"The text value used by applications to determine which user interface to launch.",
            "nullable":false,
            "x-queryable":true
        },
        "UserActionNavBody":{
            "title":"Navigation Metadata",
            "maxLength":"1000",
            "type":"string",
            "description":"The metadata definition of the smart action user interface endpoint.",
            "nullable":true,
            "x-queryable":true
        },
        "UserActionNavAppUsage":{
            "title":"Application Usage",
            "maxLength":"50",
            "type":"string",
            "description":"The client application associated with a smart action user interface endpoint definition identified by UserActionNavId.",
            "nullable":false,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-smartActions-UserActionRequestPayload-item-response

Type: object

Show Source

Binding: string

Title: Payload Value Binding Type

Maximum Length: 64

The classification of the value property of a name-value pair. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute. A value of STATIC indicates the value to be assigned is a simple string. A null value indicates that the value type is JSON_ARRAY_STRING.
links: array Links

Title: Links

The link relations associated with the resource instance.
MandatoryFlag: boolean

Title: Mandatory

Maximum Length: 1

Indicates whether a REST payload body parameter value is mandatory. If True, runtime validation ensures that the value is defined.
RequestPayloadId: integer (int64)

The unique system assigned identifier of a smart action REST payload body parameter name-value pair definition.
RequestPayloadName: string

Title: Request Payload Attribute Name

Maximum Length: 256

The value assigned to the name property of a name-value pair.
SmartSuggestPath: string

Title: Smart Suggest Path

Maximum Length: 2048

The path used for smart suggest.
SystemActionFlag: boolean

Title: System Action

Maximum Length: 1

Default Value: false

Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
Value: string

Title: Request Payload Attribute Value

Maximum Length: 1000

The value assigned to the value property of a name-value pair.
ValueStruct: string

Title: Payload Value Structure

Maximum Length: 20

A value of JSON_ARRAY_STRING indicates that the value property of a name-value pair represents an array of data rather than a single entity such as an object attribute name or simple text string. The array string is a definition of the name-value pair and the Binding and Mandatory properties. The array string follows specific pattern, for example [{"name":"leadId","Value":"LeadId","MandatoryFlag":true,"Binding":"RUNTIME"}]. A null value indicates the value property represents a simple, single entity such as an object attribute name or simple text string.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"Payload Value Binding Type",
            "maxLength":"64",
            "type":"string",
            "description":"The classification of the value property of a name-value pair. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute. A value of STATIC indicates the value to be assigned is a simple string. A null value indicates that the value type is JSON_ARRAY_STRING.",
            "nullable":true,
            "x-queryable":true
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "ValueStruct":{
            "title":"Payload Value Structure",
            "maxLength":"20",
            "type":"string",
            "description":"A value of JSON_ARRAY_STRING indicates that the value property of a name-value pair represents an array of data rather than a single entity such as an object attribute name or simple text string. The array string is a definition of the name-value pair and the Binding and Mandatory properties. The array string follows specific pattern, for example [{\"name\":\"leadId\",\"Value\":\"LeadId\",\"MandatoryFlag\":true,\"Binding\":\"RUNTIME\"}]. A null value indicates the value property represents a simple, single entity such as an object attribute name or simple text string.",
            "nullable":true,
            "x-queryable":true
        },
        "Value":{
            "title":"Request Payload Attribute Value",
            "maxLength":"1000",
            "type":"string",
            "description":"The value assigned to the value property of a name-value pair.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SmartSuggestPath":{
            "title":"Smart Suggest Path",
            "maxLength":"2048",
            "type":"string",
            "description":"The path used for smart suggest.",
            "nullable":true,
            "x-queryable":true
        },
        "RequestPayloadId":{
            "type":"integer",
            "description":"The unique system assigned identifier of a smart action REST payload body parameter name-value pair definition.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RequestPayloadName":{
            "title":"Request Payload Attribute Name",
            "maxLength":"256",
            "type":"string",
            "description":"The value assigned to the name property of a name-value pair.",
            "nullable":false,
            "x-queryable":true
        },
        "MandatoryFlag":{
            "title":"Mandatory",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether a REST payload body parameter value is mandatory. If True, runtime validation ensures that the value is defined.",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-smartActions-UserActionURLBinding-item-response

Type: object

Show Source

Binding: string

Title: URL Binding Type

Maximum Length: 64

The classification of the value property of a name-value pair. The binding value of a UserActionURLBinding instance must be RUNTIME. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute.
links: array Links

Title: Links

The link relations associated with the resource instance.
SystemActionFlag: boolean

Title: System Action

Maximum Length: 1

Default Value: false

Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
URLBindingId: integer (int64)

The unique identifier of a smart action REST path parameter name-value pair definition.
URLBindingName: string

Title: URL Binding Parameter Name

Maximum Length: 50

The value assigned to the name property of a name-value pair.
Value: string

Title: URL Binding Parameter Value

Maximum Length: 80

The value assigned to the value property of a name-value pair.

{
    "type":"object",
    "properties":{
        "Binding":{
            "title":"URL Binding Type",
            "maxLength":"64",
            "type":"string",
            "description":"The classification of the value property of a name-value pair. The binding value of a UserActionURLBinding instance must be RUNTIME. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute.",
            "nullable":true,
            "x-queryable":true
        },
        "Value":{
            "title":"URL Binding Parameter Value",
            "maxLength":"80",
            "type":"string",
            "description":"The value assigned to the value property of a name-value pair.",
            "nullable":true,
            "x-queryable":true
        },
        "URLBindingId":{
            "type":"integer",
            "description":"The unique identifier of a smart action REST path parameter name-value pair definition.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SystemActionFlag":{
            "title":"System Action",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.",
            "nullable":true,
            "default":false,
            "x-queryable":true
        },
        "URLBindingName":{
            "title":"URL Binding Parameter Name",
            "maxLength":"50",
            "type":"string",
            "description":"The value assigned to the name property of a name-value pair.",
            "nullable":false,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-srInteractionReferences-item-response

Type: object

Show Source

AccountPartyId: integer (int64)

Title: Account ID

Read Only: true

The unique identifier of the interaction account.
AccountPartyUniqueName: string

Title: Account

Read Only: true

Maximum Length: 900

The name of the interaction account.
ChannelDisplayName: string

Title: Display Name

Read Only: true

Maximum Length: 400

The name of the display channel.
ChannelId: integer (int64)

Title: Channel ID

Read Only: true

The unique identifier of the interaction channel.
ChannelTypeCd: string

Title: Channel Type

Read Only: true

Maximum Length: 30

The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
ContactPartyId: integer (int64)

Title: Contact ID

Read Only: true

The unique identifier of the interaction contact.
ContactPartyUniqueName: string

Title: Contact

Read Only: true

Maximum Length: 900

The name of the interaction contact.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the interaction.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the interaction was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the interaction reference has been deleted.
Description: string

Title: Description

Read Only: true

Maximum Length: 1000

A brief description of the interaction.
DirectionCd: string

Title: Direction

Read Only: true

Maximum Length: 30

Default Value: ORA_SVC_INBOUND

The code indicating whether the interaction is inbound or outbound.
EndTime: string (date-time)

Title: End Time

Read Only: true

The date and time when the interaction ends.
InteractionId: integer (int64)

Title: Interaction ID

Read Only: true

The unique identifier of the interaction.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the interaction was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the interaction.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login of the user who last updated the interaction.
links: array Links

Title: Links

The link relations associated with the resource instance.
OriginalSystemReference: string

Title: Original System

Read Only: true

Maximum Length: 255

The original system of reference for an interaction that was imported.
OwnerResourceId: integer (int64)

Title: Owner Resource ID

Read Only: true

The unique identifier of the agent who owns the interaction.
OwnerResourcePartyUniqueName: string

Title: Resource Name

Read Only: true

Maximum Length: 900

The name of the resource who is an internal interaction owner associated with the interaction, such as a service agent.
ParentInteractionId: integer (int64)

Title: Parent Interaction ID

Read Only: true

The unique identifier of the parent interaction.
Payload: string (byte)

Title: Payload

Read Only: true

The payload associated with the interaction.
QueueId: integer (int64)

Title: Queue ID

Read Only: true

The unique identifier of the interaction queue.
QueueName: string

Title: Name

Read Only: true

Maximum Length: 400

The name of the interaction queue.
ReferenceId: integer (int64)

Title: Reference ID

Read Only: true

The unique identifier of the service request interaction reference.
StartTime: string (date-time)

Title: Start Time

Read Only: true

The date and time when the interaction starts.
StatusCd: string

Title: Status

Read Only: true

Maximum Length: 30

Default Value: ORA_SVC_OPEN

The code indicating the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.
StripeCd: string

Title: Stripe Code

Read Only: true

Maximum Length: 30

The application stripe of the interaction.
TopLevelFlag: boolean

Title: Top Level

Read Only: true

Indicates if the interaction is the top level interaction in the hierarchy.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the interaction reference has been updated.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the interaction was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":"1000",
            "type":"string",
            "description":"A brief description of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "EndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The date and time when the interaction ends.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_INBOUND",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Display Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the display channel.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The name of the interaction account.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the interaction channel.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "TopLevelFlag":{
            "title":"Top Level",
            "type":"boolean",
            "description":"Indicates if the interaction is the top level interaction in the hierarchy.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the interaction reference has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "ATTR_INTERNAL_USE":"Y",
                "ExtnEventActionProperty":"HideInFieldUpdate; HideInCreateTask; HideInEmailTemplate",
                "fnd:FND_AUDIT_ATTR_ENABLED":"false",
                "ExtnMassUpdateable":"false"
            }
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the service request interaction reference.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "OwnerResourcePartyUniqueName":{
            "title":"Resource Name",
            "maxLength":"900",
            "type":"string",
            "description":"The name of the resource who is an internal interaction owner associated with the interaction, such as a service agent.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the interaction account.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the agent who owns the interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the interaction contact.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the interaction queue.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_OPEN",
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The original system of reference for an interaction that was imported.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The date and time when the interaction starts.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "QueueId":{
            "title":"Queue ID",
            "type":"integer",
            "description":"The unique identifier of the interaction queue.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactPartyUniqueName":{
            "title":"Contact",
            "maxLength":"900",
            "type":"string",
            "description":"The name of the interaction contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the interaction reference has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "ATTR_INTERNAL_USE":"Y",
                "ExtnEventActionProperty":"HideInFieldUpdate; HideInCreateTask; HideInEmailTemplate",
                "fnd:FND_AUDIT_ATTR_ENABLED":"false",
                "ExtnMassUpdateable":"false"
            }
        },
        "ParentInteractionId":{
            "title":"Parent Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the parent interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The application stripe of the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "Payload":{
            "title":"Payload",
            "type":"string",
            "description":"The payload associated with the interaction.",
            "format":"byte",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the channel type. For example, email, phone, social, and so on. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the interaction was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-srMilestone-item-response

Type: object

Show Source

ActiveFlag: boolean

Title: Active

Maximum Length: 1

Default Value: false

Indicates that the milestone is active.
AgentCompletedFlag: boolean

Title: Agent Completed

Maximum Length: 1

Default Value: false

Indicates whether agent marked the milestone as complete.
AllowAgentCompletionFlag: boolean

Title: Allow Agent Completion

Read Only: true

Maximum Length: 1

Default Value: false

Indicates whether an agent can mark the milestone as complete.
AllowDueDateOverrideFlag: boolean

Title: Allow Due Date Override

Read Only: true

Maximum Length: 1

Default Value: false

Indicates whether an agent can override the milestone due date.
Comments: string

Title: Comments

Maximum Length: 400

The comments the agent made about the milestone. For example, why the due date was overridden.
CompletionDate: string (date-time)

Title: Completion Date

The date when the milestone was completed.
ComplianceFlag: boolean

Title: Compliance

Maximum Length: 1

Default Value: true

Indicates whether the milestone is compliant or not. The default value is true.
CoverageId: integer (int64)

Title: Coverage ID

The unique identifier of the service request coverage.
CoverageSourceCd: string

Title: Coverage Source

Maximum Length: 120

Coverage Source
CoverageSourceCdMeaning: string

Title: Coverage Source

Read Only: true

The display value corresponding to the coverage source lookup code.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the milestone.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the milestone was created.
DelayTime: integer (int64)

Title: Delay Time

The amount of time the milestones has been delayed from the due date.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the milestone has been deleted.
DueDate: string (date-time)

The date when the milestone is due.
EntitlementId: integer

The unique identifier of the entitlement for the milestone.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the milestone was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the milestone.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login of the user who last updated the milestone.
links: array Links

Title: Links

The link relations associated with the resource instance.
MilestoneConfigId: integer (int64)

Title: Milestone Configuration ID

The unique identifier of the milestone configuration.
MilestoneLabel: string

Title: Name

Read Only: true

Maximum Length: 255

The display name of the milestone.
MilestoneStatusCd: string

Title: Status

Maximum Length: 30

The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
MilestoneStatusCdMeaning: string

Title: Milestone Status

Read Only: true

Maximum Length: 255

The display value corresponding to the status lookup code for the milestone.
PauseConditionLabel: string

Title: Pauses When

Read Only: true

Maximum Length: 1000

The condition of the milestone when it pauses.
SrAssigneePartyId: integer

Title: Assigned to Party ID

The unique identifier of the resource assigned to the service request.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request.
SrMilestoneHistory: array Milestone Codes

Title: Milestone Codes

The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
SrMilestoneId: integer (int64)

Title: Milestone ID

Read Only: true

The unique identifier of the milestone.
StartConditionLabel: string

Title: Starts When

Read Only: true

Maximum Length: 1000

The condition of the milestone when it starts.
SubscriptionCoveragePuid: string

Title: Subscription Coverage PUID

Maximum Length: 120

Subscription Coverage PUID
SubscriptionNumber: string

Title: Subscription Number

Maximum Length: 120

Subscription Number
TimeLeftOnceUnpaused: integer

Title: Paused Minutes Remaining

The time left to complete the milestone after the service request is restored from a paused state.
TimeRemaining: string

Title: Time Remaining

Read Only: true

The time remaining in the milestone.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the milestone has been updated.
WarnedFlag: boolean

Title: Warned

Maximum Length: 1

Default Value: false

Indicates whether the milestone has passed the warning threshold.
WarningDate: string (date-time)

Title: Warning Date

The date and time when the milestone passed the warning threshold.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the milestone was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "WarnedFlag":{
            "title":"Warned",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the milestone has passed the warning threshold.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "StartConditionLabel":{
            "title":"Starts When",
            "maxLength":"1000",
            "type":"string",
            "description":"The condition of the milestone when it starts.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "EntitlementId":{
            "type":"integer",
            "description":"The unique identifier of the entitlement for the milestone.",
            "nullable":true,
            "x-queryable":false
        },
        "MilestoneStatusCdMeaning":{
            "title":"Milestone Status",
            "maxLength":"255",
            "type":"string",
            "description":"The display value corresponding to the status lookup code for the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "MilestoneStatusCd"
                ]
            },
            "x-queryable":true
        },
        "TimeLeftOnceUnpaused":{
            "title":"Paused Minutes Remaining",
            "type":"integer",
            "description":"The time left to complete the milestone after the service request is restored from a paused state.",
            "nullable":true,
            "x-queryable":true
        },
        "CoverageSourceCdMeaning":{
            "title":"Coverage Source",
            "type":"string",
            "description":"The display value corresponding to the coverage source lookup code.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "CoverageSourceCd"
                ]
            },
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the milestone.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AllowAgentCompletionFlag":{
            "title":"Allow Agent Completion",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether an agent can mark the milestone as complete.",
            "nullable":false,
            "readOnly":true,
            "default":false,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the milestone has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "CoverageId":{
            "title":"Coverage ID",
            "type":"integer",
            "description":"The unique identifier of the service request coverage.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AllowDueDateOverrideFlag":{
            "title":"Allow Due Date Override",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether an agent can override the milestone due date.",
            "nullable":false,
            "readOnly":true,
            "default":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "DueDate":{
            "type":"string",
            "description":"The date when the milestone is due.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CompletionDate":{
            "title":"Completion Date",
            "type":"string",
            "description":"The date when the milestone was completed.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "MilestoneLabel":{
            "title":"Name",
            "maxLength":"255",
            "type":"string",
            "description":"The display name of the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SubscriptionNumber":{
            "title":"Subscription Number",
            "maxLength":"120",
            "type":"string",
            "description":"Subscription Number",
            "nullable":true,
            "x-queryable":true
        },
        "SrAssigneePartyId":{
            "title":"Assigned to Party ID",
            "type":"integer",
            "description":"The unique identifier of the resource assigned to the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "Comments":{
            "title":"Comments",
            "maxLength":"400",
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true,
            "x-queryable":true
        },
        "PauseConditionLabel":{
            "title":"Pauses When",
            "maxLength":"1000",
            "type":"string",
            "description":"The condition of the milestone when it pauses.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DelayTime":{
            "title":"Delay Time",
            "type":"integer",
            "description":"The amount of time the milestones has been delayed from the due date.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SrMilestoneHistory":{
            "title":"Milestone Codes",
            "type":"array",
            "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-response"
            }
        },
        "ActiveFlag":{
            "title":"Active",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates that the milestone is active.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the milestone has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "TimeRemaining":{
            "title":"Time Remaining",
            "type":"string",
            "description":"The time remaining in the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CoverageSourceCd":{
            "title":"Coverage Source",
            "maxLength":"120",
            "type":"string",
            "description":"Coverage Source",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "MilestoneConfigId":{
            "title":"Milestone Configuration ID",
            "type":"integer",
            "description":"The unique identifier of the milestone configuration.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "WarningDate":{
            "title":"Warning Date",
            "type":"string",
            "description":"The date and time when the milestone passed the warning threshold.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ComplianceFlag":{
            "title":"Compliance",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the milestone is compliant or not. The default value is true.",
            "nullable":false,
            "default":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "SubscriptionCoveragePuid":{
            "title":"Subscription Coverage PUID",
            "maxLength":"120",
            "type":"string",
            "description":"Subscription Coverage PUID",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the milestone was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AgentCompletedFlag":{
            "title":"Agent Completed",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether agent marked the milestone as complete.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Milestone Codes

Type: array

Title: Milestone Codes

The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.

Show Source

Array of: object serviceRequests-srMilestone-SrMilestoneHistory-item-response

{
    "title":"Milestone Codes",
    "type":"array",
    "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-response"
    }
}

Nested Schema : serviceRequests-srMilestone-SrMilestoneHistory-item-response

Type: object

Show Source

AccumulatedTimeInStatus: integer (int64)

Title: Accumulated Time

The total time the service request milestone spent in the status.
Comments: string

Title: Description

Maximum Length: 400

The comments the agent made about the milestone. For example, why the due date was overridden.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the milestone.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the milestone was created.
EndTime: string (date-time)

The date and time when the milestone exited the status.
HistoryId: integer (int64)

Title: History ID

Read Only: true

The unique identifier of the milestone history.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the millstone history was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the milestone history.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login of the user who last updated the milestone history.
links: array Links

Title: Links

The link relations associated with the resource instance.
MilestoneStatusCd: string

Title: Status

Maximum Length: 30

The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
OverriddenDueDate: string (date-time)

Title: Due Date

Indicates the new due date the agent set for the milestone.
SrMilestoneId: integer (int64)

Title: Milestone ID

The unique identifier of the service request milestone.
StartTime: string (date-time)

Title: Date

The date and time when the milestone status was changed.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the milestone history.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the milestone was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "HistoryId":{
            "title":"History ID",
            "type":"integer",
            "description":"The unique identifier of the milestone history.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "EndTime":{
            "type":"string",
            "description":"The date and time when the milestone exited the status.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "Comments":{
            "title":"Description",
            "maxLength":"400",
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true,
            "x-queryable":true
        },
        "AccumulatedTimeInStatus":{
            "title":"Accumulated Time",
            "type":"integer",
            "description":"The total time the service request milestone spent in the status.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StartTime":{
            "title":"Date",
            "type":"string",
            "description":"The date and time when the milestone status was changed.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the service request milestone.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OverriddenDueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"Indicates the new due date the agent set for the milestone.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the millstone history was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the milestone history.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-srReferences-item-response

Type: object

Show Source

ArticleId: string

Title: Article ID

Maximum Length: 64

The unique identifier of the Oracle Knowledge Cloud Service article.
ArticleLocale: string

Title: Article Locale

Maximum Length: 10

The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the service request reference.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the service request reference was created.
DeleteFlag: boolean

Title: Can Delete

Read Only: true

Indicates if the reference has been deleted.
DocumentId: string

Title: Document ID

Read Only: true

Maximum Length: 50

The identifier of the document associated with the referenced article.
HelpfulFlag: boolean

Title: Helpful

Maximum Length: 1

Indicates whether the service request reference was helpful.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the service request reference was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the service request reference.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login ID of the user who last updated the service request reference.
LinkedFlag: boolean

Title: Linked

Maximum Length: 1

Indicates whether the reference is linked with the service request.
links: array Links

Title: Links

The link relations associated with the resource instance.
ObjectId: integer (int64)

Title: Object ID

The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.
ObjectTypeCd: string

Title: Object Type

Maximum Length: 30

The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.
ReferenceId: integer (int64)

Title: Reference ID

Read Only: true

The unique identifier of the service request reference record.
RelationTypeCd: string

Title: Relation Type

Maximum Length: 30

The type of relationship.
ResolutionCd: string

Title: Resolution Code

Maximum Length: 30

The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.
SharedFlag: boolean

Title: Shared

Maximum Length: 1

Indicates whether the service request reference is shared with the customer.
SrId: integer (int64)

Title: Service Request ID

The unique identifier of the service request to which the reference is associated.
SrNumber: string

Title: Service Request Number

Maximum Length: 30

The public unique identifier of the service request.
Subject: string

Title: Title

Maximum Length: 1000

The title of the article. This attribute is valid only when ArticleId is populated.
UpdateFlag: boolean

Title: Can Update

Read Only: true

Indicates if the reference has been updated.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SharedFlag":{
            "title":"Shared",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference is shared with the customer.",
            "nullable":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request reference was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RelationTypeCd":{
            "title":"Relation Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of relationship.",
            "nullable":true,
            "x-queryable":true
        },
        "DocumentId":{
            "title":"Document ID",
            "maxLength":"50",
            "type":"string",
            "description":"The identifier of the document associated with the referenced article.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "HelpfulFlag":{
            "title":"Helpful",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference was helpful.",
            "nullable":true,
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the reference has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "Subject":{
            "title":"Title",
            "maxLength":"1000",
            "type":"string",
            "description":"The title of the article. This attribute is valid only when ArticleId is populated.",
            "nullable":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the reference has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "LinkedFlag":{
            "title":"Linked",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the reference is linked with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the service request reference record.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ArticleLocale":{
            "title":"Article Locale",
            "maxLength":"10",
            "type":"string",
            "description":"The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.",
            "nullable":true,
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.",
            "nullable":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ArticleId":{
            "title":"Article ID",
            "maxLength":"64",
            "type":"string",
            "description":"The unique identifier of the Oracle Knowledge Cloud Service article.",
            "nullable":true,
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request to which the reference is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service request reference was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login ID of the user who last updated the service request reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-srTags-item-response

Type: object

Show Source

links: array Links

Title: Links

The link relations associated with the resource instance.
Tag: string

Maximum Length: 64

The value of the tag associated with a service request.
TagId: integer (int64)

Title: Tag ID

The unique identifier of the tag.
TagRefId: integer (int64)

Title: Tag Reference ID

Read Only: true

The unique identifier of the tag associated with a service request.

{
    "type":"object",
    "properties":{
        "TagId":{
            "title":"Tag ID",
            "type":"integer",
            "description":"The unique identifier of the tag.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "TagRefId":{
            "title":"Tag Reference ID",
            "type":"integer",
            "description":"The unique identifier of the tag associated with a service request.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "Tag":{
            "maxLength":"64",
            "type":"string",
            "description":"The value of the tag associated with a service request.",
            "nullable":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Links

copySRAttachments: Operation: /crmRestApi/resources/11.13.18.05/serviceRequests/action/copySRAttachments

This method lets you copy the service request attachments.

Examples

The following example shows how to get all service requests by submitting a GET request on the REST resource.

GET /crmRestApi/resources/11.13.18.05/serviceRequests

Example of Response Header

The following shows an example of the response header in JSON format.

HTTP/1.1 200: OK
Fri, 12 Aug 2016 10:36:15 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
     "items": 
      [25]
      0:  
     {

      "SrId": 300100089759739,
      "SrNumber": "SR0000000007",
      "Title": "REST API - Automated Test Script- created time - 2016/06/02 19:01:05",
      "ProblemDescription": null,
      "SeverityCd": "ORA_SVC_SEV3",
      "AssigneeResourceId": null,
      "AssigneePartyId": null,
      "AssigneePersonName": null,
      "AssigneeEmailAddress": null,
      "CreatedBy": "autoapicsm2",
      "CreationDate": "2016-06-02T19:01:10-07:00",
      "LastUpdateDate": "2016-08-19T00:59:23-07:00",
      "LastUpdateLogin": "3A2BCDBFB28DA5F0E053780CF10A9DA7",
      "LastUpdatedBy": "SALES_ADMIN",
      "LastUpdatedByDisplayName": "Gabrielle   Lee",
      "AccountPartyId": null,
      "AccountPartyUniqueName": null,
      "PartnerAccountPartyId": null,
      "PartnerAccountPartyName": null,
      "PartnerAccountPartyUniqueName": null,
      "OwnerTypeCd": "ORA_SVC_CUSTOMER",
      "PrimaryContactPartyId": null,
      "PrimaryContactPartyUniqueName": null,
      "PrimaryContactFormattedPhoneNumber": null,
      "CategoryId": null,
      "ClosedDate": null,
      "CorpCurrencyCode": null,
      "CurcyConvRateType": null,
      "CurrencyCode": null,
      "OpenDate": "2016-06-02T19:01:10-07:00",
      "ReportedByPartyId": 300100077629336,
      "ReportedByPartyUniqueName": "autoapicsm2 svc",
      "ProblemCd": null,
      "ProdGroupId": null,
      "ProdGroupName": null,
      "InventoryItemId": null,
      "InventoryOrgId": null,
      "ProductItemOrgId": null,
      "ProductItemDescription": null,
      "ProductItemNumber": null,
      "AssetId": null,
      "AssetSerialNumber": null,
      "QueueId": null,
      "LastReopenDate": null,
      "LastResolvedDate": null,
      "ResolutionCd": null,
      "SourceCd": null,
      "ChannelTypeCd": null,
      "StatusCd": "ORA_SVC_NEW",
      "InternalPriorityCd": null,
      "LanguageCd": null,
      "StatusTypeCd": "ORA_SVC_NEW",
      "SrCreatedBy": "autoapicsm2",
      "QueueName": null,
      "CriticalFlag": false,
      "OriginalSystemReference": "SR0000000007",
      "CategoryName": null,
      "SrLastUpdateDate": "2016-06-02T19:01:10-07:00",
      "SrLastUpdateLogin": "34571425E3C3619FE05393D0F00AFD13",
      "SrLastUpdatedBy": "autoapicsm2",
      "RecordSet": null,

"links": 
   [32]
    0:  
   {
    "rel": "self"
    "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000008178"
    "name": "serviceRequests"
    "kind": "item"
    "properties": 
    {
     "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A6578700000000177040000000B737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B020000787200106A6176612E6C616E672E4F626A656374000000000000000000000078700000001778"
}
-
}
-
1:  
  {
   "rel": "canonical"
   "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000008178"
   "name": "serviceRequests"
   "kind": "item"
  }
-
2:  
  {
   ...
  }
-
3:  
  {...
  }
  ...
24:  
  {
   "rel": "child"
   "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000008178/child/Attachment"
   "name": "Attachment"
   "kind": "collection"
  }
-
25:  
  {
   "rel": "child"
   "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000008178/child/messages"
   "name": "messages"
   "kind": "collection"
  }
...
31:  
  {
   "rel": "child"
   "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000008178/child/resourceMembers"
   "name": "resourceMembers"
   "kind": "collection"
  }
-
-
}

Get all Service Requests associated with a Contact

The following example shows how to get all service requests associated with a contact by submitting a GET request on the REST resource.

https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests?q=contacts.ContactPartyNumber=%27%3CPartyNumber%3E%27

Example of Response Header

The following shows an example of the response header in JSON format.

Note:

The API only works with REST API version 2 and above. The header to be used for the REST version is 'REST-Framework-Version' (value can be 2 or higher).

https://{FusionAppsHost}/crmRestApi/resources/11.13.18.05/serviceRequests?q=contacts.ContactPartyNumber='CDRM_29704'

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
    "items": [
        {
            "SrId": 300000042429937,
            "SrNumber": "SR0000047041",
            "Title": "TEST - Alteracao de Subject - 14/Maio",
            "ProblemDescription": null,
            "SeverityCdMeaning": "Low",
            "SeverityCd": "ORA_SVC_SEV3",
            "AssigneeResourceId": 300000045446853,
            "AssigneeResourceNumber": "38774",
            "AssigneePartyId": 300000045446853,
            "AssigneePersonName": "Dinesh Sahu",
            "AssigneeEmailAddress": "dinesh.sahu@oracle.com",
            "AssigneeFormattedPhoneNumber": "8489512771",
            "AssigneeFormattedAddress": null,
            "CreatedBy": "atachara",
            "CreationDate": "2019-05-06T21:37:46+00:00",
            "LastUpdateDate": "2021-05-19T10:46:28.015+00:00",
            "LastUpdateLogin": "C246C302248B05BBE053966F230A926E",
            "LastUpdatedBy": "Dinesh1",
            "LastUpdatedByDisplayName": "Dinesh Sahu",
            "LastUpdatedByEmailAddress": "dinesh.sahu@oracle.com",
            "AccountPartyId": null,
            "AccountPartyNumber": null,
            "AccountPartyUniqueName": null,
            "AccountPartyName": null,
            "AccountPartyEmailAddress": null,
            "AccountPartyFormattedPhoneNumber": null,
            "AccountPartyPreferredContactMethod": null,
            "PartnerAccountPartyId": null,
            "PartnerAccountPartyNumber": null,
            "PartnerAccountPartyName": null,
            "PartnerAccountPartyUniqueName": null,
            "OwnerTypeCd": "ORA_SVC_CUSTOMER",
            "PrimaryContactPartyId": 300000043085782,
            "PrimaryContactPartyNumber": "CDRM_29704",
            "PrimaryContactPartyUniqueName": "Arunkrishna Tach",
            "PrimaryContactPartyName": "Arunkrishna Tach",
            "PrimaryContactFormattedPhoneNumber": "+40 (45)667 x7788",
            "PrimaryContactEmailAddress": "arunkrishna.tacharakkal.pulla@oracle.com",
            "PrimaryContactPreferredContactMethod": null,
            "PrimaryContactFormattedAddress": null,
            "PrimaryContactDoNotContactFlag": false,
            "CategoryId": null,
            "ClosedDate": null,
            "CorpCurrencyCode": "USD",
            "CurcyConvRateType": "Corporate",
            "CurrencyCode": "USD",
            "OpenDate": "2019-05-06T21:37:46.142+00:00",
            "ReportedByPartyId": 300000042104238,
            "ReportedByPartyNumber": "27590",
            "ReportedByPartyUniqueName": "Arun Krishna",
            "ReportedByPartyName": "Arun Krishna",
            "ReportedByEmailAddress": "arunkrishna.tacharakkal.pulla@oracle.com",
            "ReportedByFormattedPhoneNumber": null,
            "ProblemCd": null,
            "ProdGroupId": null,
            "ProductGroupReferenceNumber": null,
            "ProdGroupName": null,
            "InventoryItemId": null,
            "ProductItemNumber": null,
            "InventoryOrgId": null,
            "ProductItemOrgId": null,
            "ProductItemDescription": null,
            "AssetId": null,
            "AssetSerialNumber": null,
            "AssetNumber": null,
            "QueueId": 100000000001040,
            "QueueNumber": "CDRM_DEFAULT_1",
            "LastReopenDate": "2020-12-30T08:58:26.519+00:00",
            "LastResolvedDate": null,
            "ResolutionCdMeaning": null,
            "ResolutionCd": null,
            "SourceCd": "ORA_SVC_AGENT_UI",
            "ChannelTypeCdMeaning": null,
            "ChannelTypeCd": null,
            "StatusCdMeaning": "In Progress",
            "StatusCd": "ORA_SVC_INPROGRESS",
            "InternalPriorityCd": null,
            "LanguageCd": null,
            "StatusTypeCdMeaning": "In Progress",
            "StatusTypeCd": "ORA_SVC_INPROGRESS",
            "SrCreatedBy": "atachara",
            "QueueName": "Default",
            "CriticalFlag": false,
            "OriginalSystemReference": "SR0000047041",
            "CategoryName": null,
            "SrLastUpdateDate": "2019-05-06T21:37:46.003+00:00",
            "SrLastUpdateLogin": "881566A57845144DE053966F230A20B4",
            "SrLastUpdatedBy": "atachara",
            "StripeCd": "ORA_SVC_CRM",
            "SeverityColorCd": "#00ff7f,#000000",
            "ChannelId": null,
            "MilestoneLabel": null,
            "SrMilestoneId": null,
            "ComplianceFlag": null,
            "DueDate": null,
            "MilestoneConfigId": null,
            "HeaderFlag": true,
            "MilestoneStatusCd": null,
            "WarnedFlag": null,
            "TimeRemaining": "",
            "SocialPrivateFlag": false,
            "BUOrgId": 300000042135675,
            "BusinessUnitName": "FAST SubMgmt BU",
            "RecordSet": null,
            "UpdateFlag": true,
            "DeleteFlag": true,
            "SeverityRank": 30,
            "NetworkTypeCd": null,
            "ResolveOutcomeCdMeaning": "Customer abandoned",
            "ResolveOutcomeCd": "ORA_SVC_SRRES_CUST_ABANDONED",
            "ResolveDescription": null,
            "ResolvedBy": null,
            "IBAssetId": null,
            "LoyMemberId": null,
            "LoyMemberNumber": null,
            "LoyMemberName": null,
            "LastUpdatedByPartyId": 300000045446853,
            "LastUpdatedByPartyNumber": "38774",
            "IBAssetSerialNumber": null,
            "IBAssetDescription": null,
            "IBAssetLocationType": null,
            "IBAssetLocation": null,
            "AffectedPartyPersonName": null,
            "IBAssetNumber": null,
            "AffectedPartyPersonId": null,
            "CaseNumber": null,
            "CaseId": null,
            "PrimaryContactPersonId": null,
            "PurchaseOrder": null,
            "SurveySentDate": null,
            "SurveyResponseDate": null,
            "PrimaryContactAssignmentNumber": null,
            "AffectedPartyAssignmentNumber": null,
            "Creation_c": "2019-05-06 21:37:46.0",
            "NewCreationDate_c": "2019-05-06 21:37:46.0",
            "CreationDateFinal_c": "2019-05-06 21:37:46.0",
            "EmailAddress_c": null,
            "EmailAddressFormula_c": "arunkrishna.tacharakkal.pulla@oracle.com",
            "Reopen_Date_c": null,
            "Sender_c": null,
            "links": [
                {
                    "rel": "self",
                    "href": "https://{FusionAppsHost}:443/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000047041",
                    "name": "serviceRequests",
                    "kind": "item",
                    "properties": {
                        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000D78"
                    }
                },
                {
                    "rel": "canonical",
                    "href": "https://{FusionAppsHost}:443/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000047041",
                    "name": "serviceRequests",
                    "kind": "item"
                },
                {
                    "rel": "lov",
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