REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Service Requests 11.13.18.05 REST Endpoints

Service Requests/Service Requests 11.13.18.05

The service requests resource is used to view, create, update, and delete service requests. A service request is a document to track a request from a customer for a service from the time the customer makes the request until the request is resolved.

Copy service request attachments: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/action/copySRAttachments
Copy service request attachments to messages: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/action/copyAttachmentsToMessage
Create a service request: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests
Delete a service request: Method: delete
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}
Get a service request: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}
Get all service requests: Method: get
Path: /crmRestApi/resources/11.13.18.05/serviceRequests
Get service request milestone diagnostics: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/getSrMilestoneDiagnostics
Refresh service request milestones: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/processSrMilestones
Send an email to SR message recipients: Method: post
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/action/sendEmailForSrMessage
Update a service request: Method: patch
Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}