Contact Members REST Endpoints

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Task Path Method

Service Requests/Contact Members

The contact members resource is used to view, create, update, and delete contact members. Contacts are a list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents also communicate service request resolutions, or other information, with contacts. The communication channels include e-mail, Twitter accounts, and telephone.

Create a contact

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts

Delete a contact

Method: delete

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts/{MemberId}

Get a contact

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts/{MemberId}

Get all contacts

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts

Update a contact

Method: patch

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts/{MemberId}