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• Request
• Response
• Examples

Get all contacts

get

/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/contacts

Request

Path Parameters

• SrNumber(required): string
  The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.

Query Parameters

• dependency: string
  This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
  
  Format: <attr1>=<val1>,<attr2>=<value2>
• expand: string
  When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
• fields: string
  This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
  
  Format: ?fields=Attribute1,Attribute2
  
  Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
• finder: string
  Used as a predefined finder to search the collection.
  
  Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>
  
  The following are the available finder names and corresponding finder variables:
  
  

  • PrimaryKey: Finds the service request contacts using the member id.
    Finder Variables:
    • MemberId; integer; The service request contact member id passed as parameter to the finder service.
  • SrContactMemberAltKeyFinder: Finds the service request contact using the specified unique identifiers.
    Finder Variables:
    • ContactPartyNumber; string; The public unique identifier of the service request contact.
    • SrNumber; string; The public unique identifier of the service request.
• limit: integer
  This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
• links: string
  This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
  
  Example:
  self,canonical
  
• offset: integer
  Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
• onlyData: boolean
  The resource item payload will be filtered in order to contain only data (no links section, for example).
• orderBy: string
  This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
• q: string
  This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY
  
  Format: ?q=expression1;expression2
  
  You can use these queryable attributes to filter this collection resource using the q query parameter:
  

  • AccessLevelCd; string; The service request access level granted to the contact.
  • AccountName; string; The primary account of the service request contact.
  • ContactEmailAddress; string; The email address of the party associated with the contact.
  • ContactFormattedPhoneNumber; string; The formatted phone number of the party associated with the contact.
  • ContactPartyName; string; The name of a service request contact.
  • ContactPartyNumber; string; The public unique identifier of the contact associated with the service request.
  • ContactPreferredContactMethod; string; The preferred contact method of the party associated with the contact.
  • ContactTypeCd; string; The service request contact type such as Customer or Partner.
  • ContactUniqueName; string; The unique party name associated with the contact.
  • CreatedBy; string; The user who created the record.
  • CreationDate; string; The date and time when the record was created.
  • DoNotContactFlag; boolean; Indicates whether the contact of the service request does not want to be contacted. The default value is false.
  • JobTitle; string; The job title of the service request contact.
  • LastUpdateDate; string; The date and time when the record was last updated.
  • LastUpdateLogin; string; The application login id of the user who last updated the contacts object associated with the service request.
  • LastUpdatedBy; string; The user who last updated the record.
  • MemberId; integer; The unique identifier of the contact.
  • PartyId; integer; The unique party identifier of the contact.
  • PersonId; integer; The unique identification of a person that is a contact on a service request.This is only used for human resource help desk service request.
  • RelationTypeCd; string; The code indicating the type of relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.
  • SrId; integer; The unique identifier of the associated service request.
  • SrNumber; string; The public unique number of the a service request.
• totalResults: boolean
  The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : serviceRequests-contacts

Type: object

Show Source

• count(required): integer
  The number of resource instances returned in the current range.
• hasMore(required): boolean
  Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false.
• items: array Items
  Title: Items

  The items in the collection.
• limit(required): integer
  The actual paging size used by the server.
• links(required): array Links
  Title: Links

  The link relations associated with the resource instance.
• offset(required): integer
  The offset value used in the current page.
• totalResults: integer
  The estimated row count when "?totalResults=true", otherwise the count is not included.

{
    "required":[
        "count",
        "hasMore",
        "limit",
        "links",
        "offset"
    ],
    "type":"object",
    "properties":{
        "totalResults":{
            "type":"integer",
            "description":"The estimated row count when \"?totalResults=true\", otherwise the count is not included."
        },
        "offset":{
            "type":"integer",
            "description":"The offset value used in the current page."
        },
        "count":{
            "type":"integer",
            "description":"The number of resource instances returned in the current range."
        },
        "hasMore":{
            "type":"boolean",
            "description":"Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false."
        },
        "limit":{
            "type":"integer",
            "description":"The actual paging size used by the server."
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "items":{
            "title":"Items",
            "type":"array",
            "description":"The items in the collection.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-contacts-item-response"
            }
        }
    }
}

Nested Schema : Items

Type: array

Title: Items

The items in the collection.

Show Source

• Array of: object serviceRequests-contacts-item-response

{
    "title":"Items",
    "type":"array",
    "description":"The items in the collection.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-contacts-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : serviceRequests-contacts-item-response

Type: object

Show Source

• AccessLevelCd: string
  Title: Access Level

  Maximum Length: 30

  The service request access level granted to the contact.
• AccountName: string
  Title: Account Name

  Read Only: true

  Maximum Length: 900

  The primary account of the service request contact.
• ContactEmailAddress: string
  Title: Email

  Read Only: true

  Maximum Length: 320

  The email address of the party associated with the contact.
• ContactFormattedPhoneNumber: string
  Title: Phone

  Read Only: true

  The formatted phone number of the party associated with the contact.
• ContactPartyName: string
  Title: Name

  Maximum Length: 360

  The name of a service request contact.
• ContactPartyNumber: string
  Title: Contact Number

  Read Only: true

  Maximum Length: 30

  The public unique identifier of the contact associated with the service request.
• ContactPreferredContactMethod: string
  Title: Preferred Contact Method

  Read Only: true

  Maximum Length: 30

  The preferred contact method of the party associated with the contact.
• ContactTypeCd: string
  Title: Contact Type

  Maximum Length: 30

  The service request contact type such as Customer or Partner.
• ContactUniqueName: string
  Title: Unique Name

  Maximum Length: 900

  The unique party name associated with the contact.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the record.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the record was created.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  Indicates if the contact has been deleted.
• DoNotContactFlag: boolean
  Title: Do Not Contact

  Read Only: true

  Maximum Length: 1

  Indicates whether the contact of the service request does not want to be contacted. The default value is false.
• FormattedAddress: string
  Title: Formatted Address

  Read Only: true

  The formatted address of the service request contact.
• JobTitle: string
  Title: Job Title

  Read Only: true

  Maximum Length: 100

  The job title of the service request contact.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the record was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the record.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The application login id of the user who last updated the contacts object associated with the service request.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MemberId: integer (int64)
  Title: Member ID

  The unique identifier of the contact.
• PartyId: integer (int64)
  Title: Party ID

  The unique party identifier of the contact.
• PersonId: integer (int64)
  Title: Person ID

  The unique identification of a person that is a contact on a service request.This is only used for human resource help desk service request.
• PrimaryContactFlag: boolean
  Title: Primary

  Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False. The default value is false.
• RelationTypeCd: string
  Title: Relationship Type Code

  Maximum Length: 30

  The code indicating the type of relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.
• SrId: integer (int64)
  Title: Service Request ID

  The unique identifier of the associated service request.
• SrNumber: string
  Title: Service Request Number

  Maximum Length: 30

  The public unique number of the a service request.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  Indicates if the contact has been updated.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactFlag":{
            "title":"Primary",
            "type":"boolean",
            "description":"Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False. The default value is false.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PartyId"
                ]
            }
        },
        "RelationTypeCd":{
            "title":"Relationship Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ContactUniqueName":{
            "title":"Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AccessLevelCd":{
            "title":"Access Level",
            "maxLength":"30",
            "type":"string",
            "description":"The service request access level granted to the contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "JobTitle":{
            "title":"Job Title",
            "maxLength":"100",
            "type":"string",
            "description":"The job title of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactPartyName":{
            "title":"Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of a service request contact.",
            "nullable":false,
            "x-queryable":true
        },
        "MemberId":{
            "title":"Member ID",
            "type":"integer",
            "description":"The unique identifier of the contact.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the contact has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPreferredContactMethod":{
            "title":"Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"The preferred contact method of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the associated service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the record.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactFormattedPhoneNumber":{
            "title":"Phone",
            "type":"string",
            "description":"The formatted phone number of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ContactPersonalPhoneFlag",
                    "ContactPrimaryPhoneAreaCode",
                    "ContactPrimaryPhoneContactPtId",
                    "ContactPrimaryPhoneCountryCode",
                    "ContactPrimaryPhoneExtension",
                    "ContactPrimaryPhoneLineType",
                    "ContactPrimaryPhoneNumber"
                ]
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the record.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "FormattedAddress":{
            "title":"Formatted Address",
            "type":"string",
            "description":"The formatted address of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ContactIdenAddrLocationId"
                ]
            }
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique number of the a service request.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the contact has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyNumber":{
            "title":"Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the contact associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactEmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the party associated with the contact.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "DoNotContactFlag":{
            "title":"Do Not Contact",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the contact of the service request does not want to be contacted. The default value is false.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "PartyId":{
            "title":"Party ID",
            "type":"integer",
            "description":"The unique party identifier of the contact.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PersonId":{
            "title":"Person ID",
            "type":"integer",
            "description":"The unique identification of a person that is a contact on a service request.This is only used for human resource help desk service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactTypeCd":{
            "title":"Contact Type",
            "maxLength":"30",
            "type":"string",
            "description":"The service request contact type such as Customer or Partner.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the contacts object associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountName":{
            "title":"Account Name",
            "maxLength":"900",
            "type":"string",
            "description":"The primary account of the service request contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

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Examples

The following example shows how to get all contacts information by submitting a GET request on the REST resource.

Example of Request Header

The following shows an example of the request header.

GET /crmRestApi/resources/11.13.18.05/serviceRequests/SR0000066002/child/contacts

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 200 OK
Date: Mon, 19 Sep 2016 14:39:38 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
  "items": [
    {
      "MemberId": 300100092156949,
      "SrId": 300100092156941,
      "PartyId": 300100033366430,
      "RelationTypeCd": null,
      "ContactUniqueName": "Harry  Ken Smith",
      "ContactFormattedPhoneNumber": "+1 (650)HARRYSMIT",
      "ContactEmailAddress": "[e-mail]",
      "ContactPreferredContactMethod": "PHONE",
      "CreatedBy": "autouicsm1",
      "CreationDate": "2016-09-08T03:56:11-07:00",
      "LastUpdatedBy": "autouicsm1",
      "LastUpdateDate": "2016-09-08T04:44:06-07:00",
      "LastUpdateLogin": "3BFDA714014A0F85E053780CF10A6832",
      "PrimaryContactFlag": true,
      "links": [
        {
          "rel": "self",
          "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000066002/child/contacts/300100092156949",
          "name": "contacts",
          "kind": "item",
          "properties": {
            "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000002737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B020000787200106A6176612E6C616E672E4F626A656374000000000000000000000078700000000278"
          }
        },
        {
          "rel": "canonical",
          "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000066002/child/contacts/300100092156949",
          "name": "contacts",
          "kind": "item"
        },
        {
          "rel": "parent",
          "href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000066002",
          "name": "serviceRequests",
          "kind": "item"
        },
        {
          "rel": "lov",
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}

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