• Subcategories:
• Milestone Codes

Milestones REST Endpoints

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Task Path Method

Service Requests/Milestones

The milestones resource is used to view, create, update, and delete the milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, or a resolution time of three days for service requests with severity level 2.

Get a service request milestone

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone/{SrMilestoneId}

Get all service request milestones

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone

Update a service request milestone

Method: patch

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone/{SrMilestoneId}