1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Service Requests
  4. Service Requests 11.13.18.05
  5. Milestones

Get a service request milestone

get

/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone/{SrMilestoneId}

Request

Path Parameters
  • The unique identifier of the milestone.
  • The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.
Query Parameters
  • This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2

    Format: <attr1>=<val1>,<attr2>=<value2>
  • When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
  • This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

    Format: ?fields=Attribute1,Attribute2

    Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
  • This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

    Example:
    self,canonical
  • The resource item payload will be filtered in order to contain only data (no links section, for example).
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : serviceRequests-srMilestone-item-response
Type: object
Show Source
Nested Schema : Milestone Codes
Type: array
Title: Milestone Codes
The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
Show Source
Nested Schema : serviceRequests-srMilestone-SrMilestoneHistory-item-response
Type: object
Show Source
Links
CoveredLevelLookup
Parameters:
  • finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DORA_OSS_COVERED_LEVEL
The list of values for subscription covered levels.
Milestone_StatusCdLookup
Parameters:
  • finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DORA_SVC_MILESTONE_STATUS_CD
The list of values for the service request milestone status.
SrMilestoneHistory
Parameters:
  • SrMilestoneId: $request.path.SrMilestoneId
  • SrNumber: $request.path.SrNumber
The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
Yes_NoLookup
Parameters:
  • finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DYES_NO
The list of values indicating if the agent completed the milestone.
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Examples

The following example shows how to get a service request milestone by submitting a GET request on the REST resource.

Example of Request Header

The following shows an example of the request header.

GET /crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833 
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+json

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 200 OK
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body.

{
  "ActiveFlag": true,
  "CompletionDate": null,
  "ComplianceFlag": true,
  "CreatedBy": "CUSTOMER_SERVICE_MANAGER",
  "CreationDate": "2017-04-21T08:46:39.014+00:00",
  "DueDate": "2017-04-21T09:16:00+00:00",
  "LastUpdateDate": "2017-04-21T08:46:39.204+00:00",
  "LastUpdateLogin": "4DA98A89E4F44291E05356C0F20A8E01",
  "LastUpdatedBy": "CUSTOMER_SERVICE_MANAGER",
  "MilestoneStatusCd": "ORA_SVC_IN_PROGRESS",
  "SrId": 300100114883796,
  "SrMilestoneId": 300100114883833,
  "WarnedFlag": false,
  "WarningDate": "2017-04-21T08:51:00+00:00",
  "EntitlementId": -1,
  "CoverageId": 300100091977325,
  "MilestoneConfigId": 100100052668202,
  "MilestoneLabel": "First Response Metric",
  "StartConditionLabel": "New",
  "PauseConditionLabel": "Never",
  "TimeRemaining": "24 Minutes late",
  "DelayTime": null,
  "SrAssigneePartyId": null,
  "links": [
    {
      "rel": "self",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833",
      "name": "srMilestone",
      "kind": "item",
      "properties": {
        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
      }
    },
    {
      "rel": "canonical",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833",
      "name": "srMilestone",
      "kind": "item"
    },
    {
      "rel": "parent",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577",
      "name": "serviceRequests",
      "kind": "item"
    },
    {
      "rel": "lov",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/lov/Yes_NoLookup",
      "name": "Yes_NoLookup",
      "kind": "collection"
    },
    {
      "rel": "lov",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/lov/Milestone_StatusCdLookup",
      "name": "Milestone_StatusCdLookup",
      "kind": "collection"
    },
    {
      "rel": "child",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/child/SrMilestoneHistory",
      "name": "SrMilestoneHistory",
      "kind": "collection"
    }
  ]
}
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