Jump to

• Request
• Response
• Examples

Update a service request milestone

patch

/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone/{SrMilestoneId}

Request

Path Parameters

• SrMilestoneId(required): integer(int64)
  The unique identifier of the milestone.
• SrNumber(required): string
  The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• ActiveFlag: boolean
  Title: Active

  Maximum Length: 1

  Default Value: false

  Indicates that the milestone is active.
• AgentCompletedFlag: boolean
  Title: Agent Completed

  Maximum Length: 1

  Default Value: false

  Indicates whether agent marked the milestone as complete.
• Comments: string
  Title: Comments

  Maximum Length: 400

  The comments the agent made about the milestone. For example, why the due date was overridden.
• CompletionDate: string (date-time)
  Title: Completion Date

  The date when the milestone was completed.
• ComplianceFlag: boolean
  Title: Compliance

  Maximum Length: 1

  Default Value: true

  Indicates whether the milestone is compliant or not. The default value is true.
• CoverageSourceCd: string
  Title: Coverage Source

  Maximum Length: 120

  Coverage Source
• DelayTime: integer (int64)
  Title: Delay Time

  The amount of time the milestones has been delayed from the due date.
• DueDate: string (date-time)
  The date when the milestone is due.
• EntitlementId: integer
  The unique identifier of the entitlement for the milestone.
• MilestoneStatusCd: string
  Title: Status

  Maximum Length: 30

  The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
• SrAssigneePartyId: integer
  Title: Assigned to Party ID

  The unique identifier of the resource assigned to the service request.
• SrMilestoneHistory: array Milestone Codes
  Title: Milestone Codes

  The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
• SubscriptionNumber: string
  Title: Subscription Number

  Maximum Length: 120

  Subscription Number
• TimeLeftOnceUnpaused: integer
  Title: Paused Minutes Remaining

  The time left to complete the milestone after the service request is restored from a paused state.
• WarnedFlag: boolean
  Title: Warned

  Maximum Length: 1

  Default Value: false

  Indicates whether the milestone has passed the warning threshold.
• WarningDate: string (date-time)
  Title: Warning Date

  The date and time when the milestone passed the warning threshold.

{
    "type":"object",
    "properties":{
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "WarnedFlag":{
            "title":"Warned",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the milestone has passed the warning threshold.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "SubscriptionNumber":{
            "title":"Subscription Number",
            "maxLength":120,
            "type":"string",
            "description":"Subscription Number",
            "nullable":true
        },
        "SrAssigneePartyId":{
            "title":"Assigned to Party ID",
            "type":"integer",
            "description":"The unique identifier of the resource assigned to the service request.",
            "nullable":true
        },
        "Comments":{
            "title":"Comments",
            "maxLength":400,
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true
        },
        "EntitlementId":{
            "type":"integer",
            "description":"The unique identifier of the entitlement for the milestone.",
            "nullable":true,
            "x-queryable":false
        },
        "TimeLeftOnceUnpaused":{
            "title":"Paused Minutes Remaining",
            "type":"integer",
            "description":"The time left to complete the milestone after the service request is restored from a paused state.",
            "nullable":true
        },
        "DelayTime":{
            "title":"Delay Time",
            "type":"integer",
            "description":"The amount of time the milestones has been delayed from the due date.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "SrMilestoneHistory":{
            "title":"Milestone Codes",
            "type":"array",
            "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-patch-request"
            }
        },
        "ActiveFlag":{
            "title":"Active",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates that the milestone is active.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "CoverageSourceCd":{
            "title":"Coverage Source",
            "maxLength":120,
            "type":"string",
            "description":"Coverage Source",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "DueDate":{
            "type":"string",
            "description":"The date when the milestone is due.",
            "format":"date-time",
            "nullable":true
        },
        "WarningDate":{
            "title":"Warning Date",
            "type":"string",
            "description":"The date and time when the milestone passed the warning threshold.",
            "format":"date-time",
            "nullable":true
        },
        "CompletionDate":{
            "title":"Completion Date",
            "type":"string",
            "description":"The date when the milestone was completed.",
            "format":"date-time",
            "nullable":true
        },
        "ComplianceFlag":{
            "title":"Compliance",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the milestone is compliant or not. The default value is true.",
            "nullable":false,
            "default":true,
            "x-hints":{
                "controlType":"check_box"
            }
        },
        "AgentCompletedFlag":{
            "title":"Agent Completed",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether agent marked the milestone as complete.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            }
        }
    }
}

Nested Schema : Milestone Codes

Type: array

Title: Milestone Codes

The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.

Show Source

• Array of: object serviceRequests-srMilestone-SrMilestoneHistory-item-patch-request

{
    "title":"Milestone Codes",
    "type":"array",
    "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-patch-request"
    }
}

Nested Schema : serviceRequests-srMilestone-SrMilestoneHistory-item-patch-request

Type: object

Show Source

• AccumulatedTimeInStatus: integer (int64)
  Title: Accumulated Time

  The total time the service request milestone spent in the status.
• Comments: string
  Title: Description

  Maximum Length: 400

  The comments the agent made about the milestone. For example, why the due date was overridden.
• EndTime: string (date-time)
  The date and time when the milestone exited the status.
• MilestoneStatusCd: string
  Title: Status

  Maximum Length: 30

  The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
• OverriddenDueDate: string (date-time)
  Title: Due Date

  Indicates the new due date the agent set for the milestone.
• SrMilestoneId: integer (int64)
  Title: Milestone ID

  The unique identifier of the service request milestone.
• StartTime: string (date-time)
  Title: Date

  The date and time when the milestone status was changed.

{
    "type":"object",
    "properties":{
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "EndTime":{
            "type":"string",
            "description":"The date and time when the milestone exited the status.",
            "format":"date-time",
            "nullable":true
        },
        "Comments":{
            "title":"Description",
            "maxLength":400,
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true
        },
        "AccumulatedTimeInStatus":{
            "title":"Accumulated Time",
            "type":"integer",
            "description":"The total time the service request milestone spent in the status.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            }
        },
        "StartTime":{
            "title":"Date",
            "type":"string",
            "description":"The date and time when the milestone status was changed.",
            "format":"date-time",
            "nullable":false
        },
        "OverriddenDueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"Indicates the new due date the agent set for the milestone.",
            "format":"date-time",
            "nullable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the service request milestone.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            }
        }
    }
}

Back to Top

Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : serviceRequests-srMilestone-item-response

Type: object

Show Source

• ActiveFlag: boolean
  Title: Active

  Maximum Length: 1

  Default Value: false

  Indicates that the milestone is active.
• AgentCompletedFlag: boolean
  Title: Agent Completed

  Maximum Length: 1

  Default Value: false

  Indicates whether agent marked the milestone as complete.
• AllowAgentCompletionFlag: boolean
  Title: Allow Agent Completion

  Read Only: true

  Maximum Length: 1

  Default Value: false

  Indicates whether an agent can mark the milestone as complete.
• AllowDueDateOverrideFlag: boolean
  Title: Allow Due Date Override

  Read Only: true

  Maximum Length: 1

  Default Value: false

  Indicates whether an agent can override the milestone due date.
• Comments: string
  Title: Comments

  Maximum Length: 400

  The comments the agent made about the milestone. For example, why the due date was overridden.
• CompletionDate: string (date-time)
  Title: Completion Date

  The date when the milestone was completed.
• ComplianceFlag: boolean
  Title: Compliance

  Maximum Length: 1

  Default Value: true

  Indicates whether the milestone is compliant or not. The default value is true.
• CoverageId: integer (int64)
  Title: Coverage ID

  The unique identifier of the service request coverage.
• CoverageSourceCd: string
  Title: Coverage Source

  Maximum Length: 120

  Coverage Source
• CoverageSourceCdMeaning: string
  Title: Coverage Source

  Read Only: true

  The display value corresponding to the coverage source lookup code.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the milestone.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the milestone was created.
• DelayTime: integer (int64)
  Title: Delay Time

  The amount of time the milestones has been delayed from the due date.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  Indicates if the milestone has been deleted.
• DueDate: string (date-time)
  The date when the milestone is due.
• EntitlementId: integer
  The unique identifier of the entitlement for the milestone.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the milestone was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the milestone.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login of the user who last updated the milestone.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MilestoneConfigId: integer (int64)
  Title: Milestone Configuration ID

  The unique identifier of the milestone configuration.
• MilestoneLabel: string
  Title: Name

  Read Only: true

  Maximum Length: 255

  The display name of the milestone.
• MilestoneStatusCd: string
  Title: Status

  Maximum Length: 30

  The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
• MilestoneStatusCdMeaning: string
  Title: Milestone Status

  Read Only: true

  Maximum Length: 255

  The display value corresponding to the status lookup code for the milestone.
• PauseConditionLabel: string
  Title: Pauses When

  Read Only: true

  Maximum Length: 1000

  The condition of the milestone when it pauses.
• SrAssigneePartyId: integer
  Title: Assigned to Party ID

  The unique identifier of the resource assigned to the service request.
• SrId: integer (int64)
  Title: Service Request ID

  The unique identifier of the service request.
• SrMilestoneHistory: array Milestone Codes
  Title: Milestone Codes

  The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
• SrMilestoneId: integer (int64)
  Title: Milestone ID

  Read Only: true

  The unique identifier of the milestone.
• StartConditionLabel: string
  Title: Starts When

  Read Only: true

  Maximum Length: 1000

  The condition of the milestone when it starts.
• SubscriptionCoveragePuid: string
  Title: Subscription Coverage PUID

  Maximum Length: 120

  Subscription Coverage PUID
• SubscriptionNumber: string
  Title: Subscription Number

  Maximum Length: 120

  Subscription Number
• TimeLeftOnceUnpaused: integer
  Title: Paused Minutes Remaining

  The time left to complete the milestone after the service request is restored from a paused state.
• TimeRemaining: string
  Title: Time Remaining

  Read Only: true

  The time remaining in the milestone.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  Indicates if the milestone has been updated.
• WarnedFlag: boolean
  Title: Warned

  Maximum Length: 1

  Default Value: false

  Indicates whether the milestone has passed the warning threshold.
• WarningDate: string (date-time)
  Title: Warning Date

  The date and time when the milestone passed the warning threshold.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the milestone was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "WarnedFlag":{
            "title":"Warned",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the milestone has passed the warning threshold.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "StartConditionLabel":{
            "title":"Starts When",
            "maxLength":1000,
            "type":"string",
            "description":"The condition of the milestone when it starts.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "EntitlementId":{
            "type":"integer",
            "description":"The unique identifier of the entitlement for the milestone.",
            "nullable":true,
            "x-queryable":false
        },
        "MilestoneStatusCdMeaning":{
            "title":"Milestone Status",
            "maxLength":255,
            "type":"string",
            "description":"The display value corresponding to the status lookup code for the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "MilestoneStatusCd"
                ]
            },
            "x-queryable":true
        },
        "TimeLeftOnceUnpaused":{
            "title":"Paused Minutes Remaining",
            "type":"integer",
            "description":"The time left to complete the milestone after the service request is restored from a paused state.",
            "nullable":true,
            "x-queryable":true
        },
        "CoverageSourceCdMeaning":{
            "title":"Coverage Source",
            "type":"string",
            "description":"The display value corresponding to the coverage source lookup code.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "CoverageSourceCd"
                ]
            },
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the milestone.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "AllowAgentCompletionFlag":{
            "title":"Allow Agent Completion",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether an agent can mark the milestone as complete.",
            "nullable":false,
            "readOnly":true,
            "default":false,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the milestone has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "CoverageId":{
            "title":"Coverage ID",
            "type":"integer",
            "description":"The unique identifier of the service request coverage.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "AllowDueDateOverrideFlag":{
            "title":"Allow Due Date Override",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether an agent can override the milestone due date.",
            "nullable":false,
            "readOnly":true,
            "default":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "DueDate":{
            "type":"string",
            "description":"The date when the milestone is due.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "CompletionDate":{
            "title":"Completion Date",
            "type":"string",
            "description":"The date when the milestone was completed.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "MilestoneLabel":{
            "title":"Name",
            "maxLength":255,
            "type":"string",
            "description":"The display name of the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SubscriptionNumber":{
            "title":"Subscription Number",
            "maxLength":120,
            "type":"string",
            "description":"Subscription Number",
            "nullable":true,
            "x-queryable":true
        },
        "SrAssigneePartyId":{
            "title":"Assigned to Party ID",
            "type":"integer",
            "description":"The unique identifier of the resource assigned to the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "Comments":{
            "title":"Comments",
            "maxLength":400,
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true,
            "x-queryable":true
        },
        "PauseConditionLabel":{
            "title":"Pauses When",
            "maxLength":1000,
            "type":"string",
            "description":"The condition of the milestone when it pauses.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "DelayTime":{
            "title":"Delay Time",
            "type":"integer",
            "description":"The amount of time the milestones has been delayed from the due date.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "SrMilestoneHistory":{
            "title":"Milestone Codes",
            "type":"array",
            "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
            "items":{
                "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-response"
            }
        },
        "ActiveFlag":{
            "title":"Active",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates that the milestone is active.",
            "nullable":true,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the milestone has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "TimeRemaining":{
            "title":"Time Remaining",
            "type":"string",
            "description":"The time remaining in the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CoverageSourceCd":{
            "title":"Coverage Source",
            "maxLength":120,
            "type":"string",
            "description":"Coverage Source",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "MilestoneConfigId":{
            "title":"Milestone Configuration ID",
            "type":"integer",
            "description":"The unique identifier of the milestone configuration.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "WarningDate":{
            "title":"Warning Date",
            "type":"string",
            "description":"The date and time when the milestone passed the warning threshold.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ComplianceFlag":{
            "title":"Compliance",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether the milestone is compliant or not. The default value is true.",
            "nullable":false,
            "default":true,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "SubscriptionCoveragePuid":{
            "title":"Subscription Coverage PUID",
            "maxLength":120,
            "type":"string",
            "description":"Subscription Coverage PUID",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the milestone was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The login of the user who last updated the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AgentCompletedFlag":{
            "title":"Agent Completed",
            "maxLength":1,
            "type":"boolean",
            "description":"Indicates whether agent marked the milestone as complete.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : Milestone Codes

Type: array

Title: Milestone Codes

The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.

Show Source

• Array of: object serviceRequests-srMilestone-SrMilestoneHistory-item-response

{
    "title":"Milestone Codes",
    "type":"array",
    "description":"The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.",
    "items":{
        "$ref":"#/components/schemas/serviceRequests-srMilestone-SrMilestoneHistory-item-response"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Nested Schema : serviceRequests-srMilestone-SrMilestoneHistory-item-response

Type: object

Show Source

• AccumulatedTimeInStatus: integer (int64)
  Title: Accumulated Time

  The total time the service request milestone spent in the status.
• Comments: string
  Title: Description

  Maximum Length: 400

  The comments the agent made about the milestone. For example, why the due date was overridden.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the milestone.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the milestone was created.
• EndTime: string (date-time)
  The date and time when the milestone exited the status.
• HistoryId: integer (int64)
  Title: History ID

  Read Only: true

  The unique identifier of the milestone history.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the millstone history was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the milestone history.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login of the user who last updated the milestone history.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MilestoneStatusCd: string
  Title: Status

  Maximum Length: 30

  The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.
• OverriddenDueDate: string (date-time)
  Title: Due Date

  Indicates the new due date the agent set for the milestone.
• SrMilestoneId: integer (int64)
  Title: Milestone ID

  The unique identifier of the service request milestone.
• StartTime: string (date-time)
  Title: Date

  The date and time when the milestone status was changed.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":64,
            "type":"string",
            "description":"The user who last updated the milestone history.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Status",
            "maxLength":30,
            "type":"string",
            "description":"The code indicating the status of the milestone. A list of accepted values is defined in the lookup ORA_SVC_MILESTONE_STATUS_CD.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the milestone was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":64,
            "type":"string",
            "description":"The user who created the milestone.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "HistoryId":{
            "title":"History ID",
            "type":"integer",
            "description":"The unique identifier of the milestone history.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "EndTime":{
            "type":"string",
            "description":"The date and time when the milestone exited the status.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "Comments":{
            "title":"Description",
            "maxLength":400,
            "type":"string",
            "description":"The comments the agent made about the milestone. For example, why the due date was overridden.",
            "nullable":true,
            "x-queryable":true
        },
        "AccumulatedTimeInStatus":{
            "title":"Accumulated Time",
            "type":"integer",
            "description":"The total time the service request milestone spent in the status.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "StartTime":{
            "title":"Date",
            "type":"string",
            "description":"The date and time when the milestone status was changed.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the service request milestone.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":18
            },
            "x-queryable":true
        },
        "OverriddenDueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"Indicates the new due date the agent set for the milestone.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the millstone history was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":32,
            "type":"string",
            "description":"The login of the user who last updated the milestone history.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Links

CoveredLevelLookup

Operation: /crmRestApi/resources/11.13.18.05/fndStaticLookups

Parameters:

• finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DORA_OSS_COVERED_LEVEL

The list of values for subscription covered levels.

Milestone_StatusCdLookup

Operation: /crmRestApi/resources/11.13.18.05/fndStaticLookups

Parameters:

• finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DORA_SVC_MILESTONE_STATUS_CD

The list of values for the service request milestone status.

SrMilestoneHistory

Operation: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srMilestone/{SrMilestoneId}/child/SrMilestoneHistory

Parameters:

• SrMilestoneId: $request.path.SrMilestoneId
• SrNumber: $request.path.SrNumber

The milestone codes resource is used to view, create, update, and delete the history of changes in the milestone status of a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.

Yes_NoLookup

Operation: /crmRestApi/resources/11.13.18.05/fndStaticLookups

Parameters:

• finder: LookupTypeIsActiveEnabledFinder%3BBindLookupType%3DYES_NO

The list of values indicating if the agent completed the milestone.

Back to Top

Examples

The following example shows how to update a service request milestone by submitting a PATCH request on the REST resource.

Example of Request Header

The following shows an example of the request header.

PATCH /crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833 
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+json

Example of Request Body

The following shows an example of the request body.

{
	"EntitlementId": -2
}

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 200 OK
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body.

{
  "ActiveFlag": true,
  "CompletionDate": null,
  "ComplianceFlag": true,
  "CreatedBy": "CUSTOMER_SERVICE_MANAGER",
  "CreationDate": "2017-04-21T08:46:39.014+00:00",
  "DueDate": "2017-04-21T09:16:00+00:00",
  "LastUpdateDate": "2017-04-21T09:42:50+00:00",
  "LastUpdateLogin": "4D81DDEFB30029E8E05356C0F20A4BE1",
  "LastUpdatedBy": "SALES_ADMIN",
  "MilestoneStatusCd": "ORA_SVC_IN_PROGRESS",
  "SrId": 300100114883796,
  "SrMilestoneId": 300100114883833,
  "WarnedFlag": false,
  "WarningDate": "2017-04-21T08:51:00+00:00",
  "EntitlementId": -2,
  "CoverageId": 300100091977325,
  "MilestoneConfigId": 100100052668202,
  "MilestoneLabel": "First Response Metric",
  "StartConditionLabel": "New",
  "PauseConditionLabel": "Never",
  "TimeRemaining": "26 Minutes late",
  "DelayTime": null,
  "SrAssigneePartyId": null,
  "links": [
    {
      "rel": "self",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833",
      "name": "srMilestone",
      "kind": "item",
      "properties": {
        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000278"
      }
    },
    {
      "rel": "canonical",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833",
      "name": "srMilestone",
      "kind": "item"
    },
    {
      "rel": "parent",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577",
      "name": "serviceRequests",
      "kind": "item"
    },
    {
      "rel": "lov",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/lov/Yes_NoLookup",
      "name": "Yes_NoLookup",
      "kind": "collection"
    },
    {
      "rel": "lov",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/lov/Milestone_StatusCdLookup",
      "name": "Milestone_StatusCdLookup",
      "kind": "collection"
    },
    {
      "rel": "child",
      "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000011577/child/srMilestone/300100114883833/child/SrMilestoneHistory",
      "name": "SrMilestoneHistory",
      "kind": "collection"
    }
  ]
}

Back to Top