• Subcategories:
• Attachments
• Channel Communications
• Large Object (LOB) Attributes - Message Content

Messages REST Endpoints

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Task Path Method

Service Requests/Messages

The messages resource is used to view, create, update, and delete service request messages. Messages contain information about every communication update to the service request from both, the internal agent and the customer. For example, "We have credited your account for the value of the call. You should see a credit in your next monthly bill." or "We have notified the billing department about the issue. This issue should not recur.".

Create a message

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages

Delete a message

Method: delete

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}

Get a message

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}

Get all messages

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages

Update a message

Method: patch

Path: /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}