Channel Communications REST Endpoints
Service Requests/Messages/Channel Communications
The channel communications resource is used to view, create, update, and delete channel communications. Channel communication is information about the communication between support agents and their customers. For example, the type of communication information that is recorded includes message identifiers, contact identifiers, and contact point identifiers.
- Create a channel communication
- Method: postPath:
/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}/child/channelCommunication
- Delete a channel communication
- Method: deletePath:
/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}/child/channelCommunication/{ViaId}
- Get a channel communication
- Method: getPath:
/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}/child/channelCommunication/{ViaId}
- Get all channel communications
- Method: getPath:
/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}/child/channelCommunication
- Update a channel communication
- Method: patchPath:
/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/messages/{MessageId}/child/channelCommunication/{ViaId}