• Subcategories:
• Technician's Access Hours
• Technician's Access off Days

Technician's Access Schedules REST Endpoints

Sort by

Task Path Method

Technician's Access Schedules

A technician's access schedule captures the days and time when a technician can access the customer site, and also days and time when access isn't available. You can set this at primary, country and region, account, and site levels. Access hours record the times when scheduling is available. You can also record the days when no work should be assigned. The access can be overridden when scheduling a work order in urgent situations. You can change working hours and nonworking days for a specific work order. For example, you can remove nonworking days or add different nonworking days. This ability to override is controlled by a privilege.

Create a technician's access schedule

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules

Delete a technician's access schedule

Method: delete

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/{AccScheduleNumber}

Get a technician's access schedule

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/{AccScheduleNumber}

Get all technicians' access schedule

Method: get

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules

Get the access schedule days payload

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/action/getAccessScheduleOffdaysPayload

Get the access schedule hours payload

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/action/getAccessScheduleHoursPayload

Get the access schedule payload

Method: post

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/action/getAccessSchedulePayload

Update a technician's access schedule

Method: patch

Path: /crmRestApi/resources/11.13.18.05/serviceTechnicianAccessSchedules/{AccScheduleNumber}