1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Cases
  4. Cases (Spectra)

Get a case details

get

/api/boss/data/objects/ora/cxServiceCore/case/v1:1072/$en/cases/$views/details

A case is used to manage and track long-running interactions, investigations, applications, and other business processes from initiation through resolution.

Request

Query Parameters
  • Effective date value in the ISO 8601 date format 'YYYY-MM-DD'. This date is required by business logic to search for effective-dated business objects.
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Specifies whether the server should estimate the total number of records for a given query and include the count in the response.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view details for resource Cases
Body ()
Root Schema : cases_view-details
Match All
A case is used to manage and track long-running interactions, investigations, applications, and other business processes from initiation through resolution.
Show Source
Nested Schema : __collection_context
Type: object
Show Source
Nested Schema : cases_view-details-allOf[1]
Type: object
A case is used to manage and track long-running interactions, investigations, applications, and other business processes from initiation through resolution.
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Nested Schema : totalItems
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
Match All
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Nested Schema : items-allOf[0]
Match All
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Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[0]-allOf[1]
Type: object
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Nested Schema : items-allOf[1]
Type: object
Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : allegation
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Nested Schema : assigneeResource
Match All
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Nested Schema : businessUnit
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Nested Schema : caseType
Match All
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Nested Schema : category
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Nested Schema : complaintType
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Nested Schema : contributingFactors
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Nested Schema : createdByParty
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Nested Schema : filedByType
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Nested Schema : incidentType
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Nested Schema : lastUpdatedByParty
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Nested Schema : measuresTaken
Match All
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Nested Schema : primaryContact
Match All
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Nested Schema : priority
Match All
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Nested Schema : queue
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Nested Schema : reportedByParty
Match All
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Nested Schema : resolvedByParty
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Nested Schema : reviewedBy
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Nested Schema : sensitivity
Match All
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Nested Schema : source
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Nested Schema : status
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Nested Schema : statusTypeCd
Match All
The code indicates the status type of the case.
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  • Title: Status Type
    Read Only: true
    The code indicates the status type of the case.
  • Allowed Values: [ "ORA_SVC_ACTIVE", "ORA_SVC_CLOSED", "ORA_SVC_INACTIVE", "ORA_SVC_RESOLVED", "ORA_SVC_SUSPENDED" ]
Nested Schema : stripeCd
Match All
The code indicating the stripe of the case.
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  • Title: Stripe Code
    Read Only: true
    The code indicating the stripe of the case.
  • Allowed Values: [ "ORA_SVC_CRM", "ORA_SVC_HRHD", "ORA_SVC_ISR" ]
Nested Schema : allegation-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : assigneeResource-allOf[1]
Type: object
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Nested Schema : businessUnit-allOf[1]
Type: object
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Nested Schema : caseType-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : category-allOf[1]
Type: object
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Nested Schema : complaintType-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : contributingFactors-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
Match All
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : createdByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
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Nested Schema : name
Match All
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : filedByType-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : incidentType-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : lastUpdatedByParty-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : measuresTaken-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : primaryContact-allOf[1]
Type: object
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Nested Schema : employeeDetail
Match All
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Nested Schema : id
Match All
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Nested Schema : name
Match All
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : primaryEmail
Match All
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Nested Schema : primaryPhone
Match All
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Nested Schema : registryId
Match All
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : employeeDetail-allOf[1]
Type: object
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Nested Schema : employeeAssignment
Match All
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Nested Schema : employeeInfo
Match All
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Nested Schema : id
Match All
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  • Read Only: true
  • Title: Source System Reference Identifier
    The unique identifier of the source system reference.
Nested Schema : sourceSystemReference
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  • Read Only: true
  • Title: Source System Reference
    Source system ID for the source system logical entity.
Nested Schema : employeeAssignment-allOf[1]
Type: object
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Nested Schema : assignmentNumber
Match All
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  • Read Only: true
  • Title: Assignment Number
    Assignment number for the worker assignment record.
Nested Schema : assignmentType
Match All
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Nested Schema : businessTitle
Match All
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  • Read Only: true
  • Title: Assignment Name
    Business title for the worker assignment record.
Nested Schema : businessUnit
Match All
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Nested Schema : department
Match All
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Nested Schema : effectiveLatestChange
Match All
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  • Read Only: true
  • Title: Effective Latest Change
    Effective latest change of the worker assignment record used while searching for the worker assignment using the primary key.
Nested Schema : effectiveSequence
Match All
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  • Read Only: true
  • Title: Effective Sequence
    Effective sequence of the worker assignment record used while searching for the worker assignment using the primary key.
Nested Schema : id
Match All
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Nested Schema : job
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Nested Schema : legalEmployer
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Nested Schema : location
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Nested Schema : managerUpwardHierarchy
Match All
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Nested Schema : personType
Match All
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Nested Schema : primaryAssignmentFlag
Match All
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  • Read Only: true
  • Title: Primary
    User person type identifier for the worker assignment record.
Nested Schema : primaryFlag
Match All
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  • Read Only: true
  • Title: Primary
    Indicates if the current assignment is the primary assignment for the worker. Valid values are true or false.
Nested Schema : assignmentType
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  • Read Only: true
  • Allowed Values: [ "P", "C", "E", "N", "O" ]
Nested Schema : businessUnit-allOf[1]
Type: object
Show Source
  • Title: Business Unit ID
    Read Only: true
    The unique identifier of the business unit.
  • Title: Business Unit
    Read Only: true
    The translated name for the business unit.
Nested Schema : department-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : name
Match All
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Nested Schema : job-allOf[1]
Type: object
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Nested Schema : code
Match All
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  • Read Only: true
  • Title: Code
    Unique code for the job within the set.
Nested Schema : id
Match All
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Nested Schema : name
Match All
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  • Read Only: true
  • Title: Name
    Name accessor for the job.
Nested Schema : legalEmployer-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : legalEntity
Match All
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Nested Schema : name
Match All
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Nested Schema : legalEntity-allOf[1]
Type: object
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Nested Schema : location-allOf[1]
Type: object
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Nested Schema : code
Match All
Show Source
  • Read Only: true
  • Title: Location Code
    Code that uniquely references the location within the set.
Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
Nested Schema : managerUpwardHierarchy-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
Match All
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Nested Schema : items-allOf[1]
Type: object
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Nested Schema : managerDetail
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Nested Schema : managerType
Match All
Description of the manager type.
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  • Title: Type
    Read Only: true
    Description of the manager type.
  • Allowed Values: [ "LINE_MANAGER" ]
Nested Schema : managerDetail-allOf[1]
Type: object
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Nested Schema : assignmentId
Match All
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Nested Schema : id
Match All
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  • Read Only: true
  • Title: Person Extra Information ID
    Accessor ID for the assignment context business object.
Nested Schema : personId
Match All
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Nested Schema : personType-allOf[1]
Type: object
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Nested Schema : employeeInfo-allOf[1]
Type: object
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Nested Schema : globalName
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Nested Schema : id
Match All
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Nested Schema : personDetail
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Nested Schema : globalName-allOf[1]
Type: object
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Nested Schema : displayName
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Nested Schema : fullName
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Nested Schema : id
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Nested Schema : knownAs
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  • Read Only: true
  • Title: Known As
    Contact's preferred name.
Nested Schema : personDetail-allOf[1]
Type: object
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Nested Schema : id
Match All
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Nested Schema : primaryEmail
Match All
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Nested Schema : primaryPhone
Match All
Show Source
Nested Schema : primaryEmail-allOf[1]
Type: object
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Nested Schema : primaryPhone-allOf[1]
Type: object
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Nested Schema : validity
Match All
Time of day when a person can be reached at a specific phone number.
Show Source
  • Title: Validity
    Default Value: A
    Time of day when a person can be reached at a specific phone number.
  • Allowed Values: [ "A", "D", "E", "EW", "W" ]
Nested Schema : primaryEmail-allOf[1]
Type: object
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Nested Schema : emailAddress
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Nested Schema : id
Match All
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Nested Schema : primaryPhone-allOf[1]
Type: object
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Nested Schema : formattedPhoneNumber
Match All
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  • Read Only: true
  • Title: Formatted Phone Number
    The formatted phone number of the contact point.
Nested Schema : id
Match All
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Nested Schema : priority-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : queue-allOf[1]
Type: object
Show Source
Nested Schema : reportedByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
Show Source
Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : resolvedByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
Show Source
Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : reviewedBy-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : sensitivity-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : source-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : status-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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